1. Starting your Digital Adoption Journey (11% – 20%)

This section focuses on the "Why" and the strategic foundation of Digital Adoption Platforms (DAP).

DAP Fundamentals: Defining Digital Adoption vs. Digital Transformation.

The WalkMe Methodology: Understanding the Data → Action → Experience framework.

Value Proposition: Identifying business KPIs (e.g., reducing support tickets, increasing data integrity, accelerating onboarding).

The WalkMe Lens: Analyzing business processes from the end-user's perspective to identify "friction points."

2. Getting Started with Building WalkMe Solutions (41% – 50%)

This is the core technical section involving the WalkMe Editor and basic content creation.

Smart Walk-Thrus (SWT): * Building multi-step flows and branching logic.

Using Auto-steps and Triggers (Click, Hover, Value Change).

Managing "Precision Selection" (working with jQuery selectors and element identification).

Launchers & ShoutOuts: * Creating "Call to Action" buttons (Launchers) to initiate flows.

Designing ShoutOuts for announcements and proactive engagement.

SmartTips & Validations: * Implementing field-level guidance to prevent user error.

Setting up Validation Rules to ensure data integrity before form submission.

The WalkMe Menu: Organizing Onboarding tasks, Resources, and Search functions.

3. Advancing your Skills in Building WalkMe Solutions (41% – 50%)

This section covers complex logic, environment management, and data-driven optimization.

Segmentation & Personalization: * Using Rule Engine logic to show content based on User Role, Location, or URL.

Behavior-Based Segmentation: Displaying content only if a user has (or hasn't) performed a specific action.

WalkMe Insights & Analytics: * Tracking "Tracked Events" to measure feature adoption.

Analyzing Funnel Reports to see where users drop off in a process.

Using "Session Playback" to troubleshoot user frustration.

Deployment & Governance: * Managing the Publishing Workflow (Draft → Test → Production).

Environment settings and Snippet implementation.

Version control and content maintenance best practices.

Advanced Automation: * Introduction to ActionBot for automating repetitive tasks through conversational interfaces.