This practice test is also suitable for the old version of of the SAP Certification C_C4H510_04 - SAP Certified Application Associate - SAP Service Cloud 2011.

This course offers 115+ exam questions to prepare for your C_C4H510_21 certification. All of the relevant topic areas are covered in this practice test. Try to score at least 85% in this test. If you manage to pass our practice test, you are well prepared for the real SAP certification exam.

Details of the SAP Certification Exam:

ID: C_C4H510_21

Title: SAP Certified Application Associate – SAP Service Cloud 2111

Level: Associate

Exam: 80 questions

Cut Score: 65%

Duration: 180 mins

Languages: English

Additional Preparation Material:

Course or Participant Handbook C4H440 (SAP Cloud for Customer 2111)

Course or Participant Handbook C4H510 (SAP Cloud for Customer 2111)

Topic Areas:

Service Objects: >12%

Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

Service Elements and Notification: 8% - 12%

Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.

Personalization and Extensibility: 8% - 12%

Identify how to use personalization and extensibility, including mashups and custom business objects.

Reporting: 8% - 12%

Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

Basic Setup Settings: 8% - 12%

Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

Data Management: 8% - 12%

Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

Service Business Process: 8% - 12%

Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.

Communication Channel and Knowledge Base: 8% - 12%

Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

Maintenance Plan: <8%

Explain Maintenance Plan & its usage in Service Tickets.

User Management: <8%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

Contracts and Ticket Hierarchy: <8%

Explain Contracts & Case Management in Service Tickets.