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Keep shoppingCOO Operating System: Processes, KPIs & Execution [EN]
Role Play
8,392 students
COO Operating System: Processes, KPIs & Execution [EN]
Certified Process Optimizer | Process Improvement | Lean Six Sigma | Operational Efficiency | Workflow Optimization
Last updated 7/2026
English
What you'll learn
- Analyze and map business processes using modern tools and methodologies
- Identify inefficiencies and waste in workflows using Lean principles
- Apply foundational and advanced process optimization frameworks (5S, 5 Why, 8D, SIPOC, etc.)
- Design and implement effective business process architecture
- Drive continuous improvement through standardization and process maturity phases
- Foster a culture of process excellence within your team and company
- Use real-world case studies and tools to improve performance and reduce costs
- Prepare and present optimized solutions tailored to your business context
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Course content
18 sections • 141 lectures • 71h 15m total length
Requirements
- No prior experience in process improvement or business process management is required
- A general understanding of how businesses operate will be helpful, but not necessary
- Access to a computer or tablet to watch the course videos and complete homework assignments
- Motivation to improve business efficiency and a willingness to apply tools in real workplace scenarios
- Basic spreadsheet skills (e.g. Microsoft Excel or Google Sheets) may enhance your experience when documenting processes, but are not mandatory
Description
In a world where speed, agility, and efficiency determine success, businesses cannot afford to run on outdated, inefficient processes. Whether you’re a growing company or a large organization, the ability to simplify, streamline, and optimize business processes has become a key differentiator.
This course is your step-by-step guide to mastering business process simplification and workflow optimization. You will learn how to map processes, identify inefficiencies, eliminate waste, automate repetitive tasks, and create standardized systems that drive real, measurable results.
Designed for professionals responsible for business operations, HR, strategy, or performance improvement, this course gives you a complete toolkit to transform the way your organization works—backed by practical assignments and personal feedback from Mike Pritula, a top HR leader and process expert.
What you’ll achieve by the end of the course:
• A strong understanding of how to simplify and improve business processes
• Ability to identify bottlenecks, redundancies, and hidden inefficiencies
• Skills to map workflows using tools like stakeholder maps, flowcharts, and value stream mapping
• Proficiency in applying process improvement tools: 5S, 5 Whys, 8D, SIPOC, SWOT, ICOR, DRIVE
• Confidence in managing process changes and aligning them with strategic goals
• A practical roadmap for building a culture of continuous improvement
Course Structure
Section 1: Introduction to Business Process Simplification
• What is a process and why optimization matters
• Benefits of process improvement
• Principles of simplification and process maturity models
Section 2: Mapping and Visualizing Workflows
• Process mapping methods: flow, cross-functional, stakeholder, value stream
• Process documentation and structure
Section 3: Managing and Implementing Change
• Process improvement frameworks
• Aligning improvement with company strategy
• Modeling and managing process architecture
Section 4: Tools for Simplification and Optimization
• Essential tools: 5S, 5 Whys, 8D, checklists, flow diagrams
• Advanced frameworks: SIPOC, SWOT, prioritization matrix, ICOR, DRIVE
• Analytical tools including linear regression and the nominal group technique
Section 5: Building a Culture of Continuous Improvement
• Shaping behavior and mindset for lasting change
• The role of leadership and HR in process transformation
This course contains the use of artificial intelligence. It ensures cutting-edge insights and the latest practices.
This course contains a promotion.
This course is not just about theory—it’s about results. You will walk away with a set of ready-to-use tools, frameworks, and templates that you can immediately apply in your work. Whether you’re an HR leader, operations manager, consultant, or entrepreneur, mastering business process simplification can elevate your impact and value.
Join now and start transforming your business—one process at a time.
Who this course is for:
- HR professionals, COOs, and department heads looking to improve internal processes and efficiency
- Business owners and entrepreneurs who want to scale operations without increasing waste
- Project managers and team leads seeking practical tools for process analysis and improvement
- Beginners interested in learning the fundamentals of business process optimization
- Analysts and consultants involved in process design, workflow automation, or organizational change
- Anyone tasked with mapping, documenting, or managing processes within a company
- Professionals aiming to gain a competitive edge by mastering lean, agile, and continuous improvement techniques