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Business Process Analysis: AS-IS, TO-BE, BPMN, 430+ Tools
Highest Rated
3,042 students
Business Process Analysis: AS-IS, TO-BE, BPMN, 430+ Tools
Map and improve any process: process mapping, root cause analysis, requirements, Lean, continuous improvement, AI
Last updated 9/2026
English
English [Auto],
What you'll learn
- Take away 430+ tools: procedures, templates, checklists, question lists, matrices, AI prompts and formulas, plus 26 downloadable tool files
- Describe a process with a business process description template, a process boundary identification checklist, SIPOC and BPMN
- Compare AS-IS and TO-BE with a process analysis file, bottleneck identification questions and a process improvement proposal template
- Gather and document requirements with a stakeholder register, a User Story template, a BRD template and a requirements traceability matrix
- Find the cause with Five Whys, an Ishikawa diagram, a hypothesis log and Pareto analysis
- Generate solutions with SCAMPER, Six Thinking Hats, a TRIZ problem-solving workflow and a 90-minute facilitation agenda
- Improve a process with 5S, 8D problem solving, value stream mapping and a process waste detection checklist
- Use 27 ready AI prompts: AS-IS process description, TO-BE improvement analysis, User Story generation, change request impact analysis
- Run operations with an operations dashboard builder, an automation ROI calculator and a weekly operations rhythm
- Learn with Mike, the #1 HR instructor on Udemy: 1,800,000+ enrollments, 170,000 students, about 200 books on Amazon
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Course content
17 sections • 40 lectures • 19h 56m total length
Requirements
- No business analysis or process management background required
- A process at work you would like to describe or improve
- A spreadsheet program such as Excel or Google Sheets for the tool files
- Nothing else to buy for the course itself: 26 tool files and the presentations are attached to the lectures
Description
This course contains the use of artificial intelligence.
436 tools for business process analysis in one course: 318 ready-to-use procedures, templates, checklists, question lists, matrices, AI prompts and formulas, 84 models and methods, 26 downloadable tool files, and 8 services and apps shown on screen.
Open a lecture, take the tool, use it on your own process.
Why processes stay broken
Every company has a process that everyone complains about and nobody has ever drawn. Handovers get lost between departments. The same document is approved three times. Someone waits two days for a signature that takes a minute. Each attempt to fix it produces a new regulation that people ignore within a month. You cannot improve what nobody has described.
What changes after this course
You can walk into a process, see how it runs in practice, draw it in a notation the whole company can read, and point to the step where the time is lost. You prove the cause with data and not with opinion. You design the improved version, calculate what it gives, defend it to management and embed it so it holds.
What is inside: 436 tools, counted lecture by lecture
You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.
- 318 ready-to-use tools inside the presentations:
- 103 step-by-step procedures and workflows: process implementation, requirements elicitation interview, root cause diagnostic workflow, bottleneck diagnosis
- 72 templates and sample documents: business process description template, User Story template, BRD template, change request form
- 38 checklists: process boundary identification, process audit, Definition of Ready, process waste detection
- 29 question lists and scripts: bottleneck identification questions, root problem diagnostic questions, stakeholder refusal scripts, facilitator intervention scripts
- 28 scorecards, rubrics and matrices: elicitation technique selection matrix, impact-effort matrix, process maturity assessment matrix, idea screening scorecard
- 27 ready AI prompts: AS-IS process description, TO-BE improvement analysis, acceptance criteria generation, process change analysis
- 14 formulas and metric sets: process efficiency formula, process bottleneck metric set, automation ROI formula, total cost of ownership formula
- 7 other working tools: MoSCoW prioritization, value-added activity classification, stabilize or redesign decision tree
- 84 models and methods explained with examples: BPMN, value stream mapping, seven wastes of Lean, Six Sigma, Scrum, Kanban
- 26 downloadable tool files: AS-IS TO-BE process analysis, process improvement proposal, process KPI dashboard, requirements traceability matrix, stakeholder register, change request impact analysis, automation ROI calculator, operations dashboard builder and others
- 8 services and apps shown on screen, from a quick look to a detailed demo: Lucidchart, Miro, Confluence, Creatio, ChatGPT, Google Sheets, Microsoft Excel and Microsoft PowerPoint
Where the tools are
- Process description (3 sections, 41 tools). Why and what to describe, the BPMN methodology, results, implementation and running a description project.
- Business analysis (3 sections, 115 tools). Problem framing, requirements elicitation, documenting requirements, AS-IS and TO-BE modelling, systems thinking, work with IT and change requests. 16 tool files are here.
- Problem solving (4 sections, 141 tools). Framing the problem, root cause analysis, prioritising, generating solutions, TRIZ, group problem solving and business frameworks.
- Process improvement (3 sections, 76 tools). Waste, maturity, process mapping, optimisation tools and a culture of continuous improvement.
- Operations (3 sections, 91 tools). The operations role, metrics, efficiency, team rhythms, change, tools and career. 6 tool files are here.
Who is teaching
I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.
When I joined the STB TV channel, there were two recruiters, a hundred vacancies and no system. I asked for the list of vacancies and heard: "We will try to put it together." They did not keep one. Managers said who they needed, recruiters kept it in their heads and carried resumes to managers. The business was very unhappy, and I was invited to put it in order. I took a notebook and started to draw: what goes after what, and how it should be. I had no AI assistant and no ready templates. I looked up which shapes are used for what and drew the process with them, first in Lotus Notes, then in Microsoft Visio. I described the documents and policies in BPMN and created many samples, and the examples in this course come from there.
How to use the course
Start with the first lecture and find the handover where your process loses time. Then go in order through process description and business analysis. Problem solving, process improvement and operations can be opened when you need them. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.
What is included
- 40 lectures across 17 sections, 20 hours
- 66 downloadable resources: 26 tool files and the lecture presentations
- 436 tools across the lessons, ready to copy into your own work
- Lifetime access to all materials
- Active instructor support in the Q&A section
- A Udemy Certificate of Completion
Where to start
Take one process that people complain about. Open the lecture on AS-IS and TO-BE, take the AS-IS TO-BE process analysis file and write down the steps as they happen today. Enrol now and start your first lesson today.
Who this course is for:
- Business analysts and process analysts who describe and redesign processes
- Operations managers and heads of department who are responsible for how the work flows
- Project and product managers who gather requirements and work with IT
- HR and other function leads who are asked to put their processes in order
- Consultants who run process description and improvement projects for clients