Business Process Re-Engineering for Professionals

Explore how business process management and business process reengineering reshape organizational workflows, with modules covering introduction, objectives and steps, and uses and approaches to process engineering.

Explore the concept of business process reengineering, coined by Dr. Michael Hammer, and learn to analyze primary and secondary processes to improve efficiency, reduce cycle time, and boost profitability.

Realign operations to customer needs by redesigning processes, forming cross-functional teams with responsibilities, and establishing process ownership, change management, and tools to add value and stay ahead of competition.

Discover how business process reengineering reduces cost, shortens cycle time, and improves quality by focusing on the customer, with Indigo Airlines and technology-driven approaches as examples.

Design business processes across five modules, starting with specification and measurement, then Darcis definition, process usability, process mapping, and management system documentation.

Define clear process specification to assign ownership and accountability and outline procurement goals. Apply precise measurement criteria to assess effectiveness and efficiency, avoiding averages.

Define business processes using the sipoc framework and the raci matrix to identify suppliers, inputs, processes, outputs, customers, and roles for accountable, responsible, consulted, and informed stakeholders.

Map business processes with swim lanes and stage gates using Lucid chart or Visio, depicting department roles, stages, and connectors in a clear flowchart.

Capture policies, processes, templates, and procedures in a digital system to drive clarity. Apply root-cause analysis, audit trails, and version control to retrieve records and improve operations.

Define the scope of value stream mapping. Map the current state, analyze value creation, and shape the future state for effective business process reengineering.

Define the scope of value stream mapping to identify low hanging fruit areas, apply Lean Six Sigma to eliminate waste and achieve zero defects, and assess value through cost-benefit analysis.

Map the current state for value stream mapping by diagramming how customer order fulfillment flows, identifying departments, roles, and the start and end points in the as-is process.

Analyze value creation across the customer order fulfillment value stream by breaking it into receipt, processing, stock check, credit check, preparation, logistics, delivery, and confirmation.

Explore creating a future state map through value stream mapping, gap assessment, and a to-be process flowchart to improve value creation and reduce order fulfillment delays.

Explore how to improve process efficiency across three modules, starting with the difference between process effectiveness and efficiency, followed by process variation and Six Sigma.

Examine process efficiency and effectiveness, balancing doing things right with doing the right things to meet customer expectations, using a courier example to show how gaps hurt outcomes and costs.

Identify and reduce process variation by distinguishing stable from unstable variation and noting Dell's move from 11% to 78% on-time delivery toward a 90% target.

Explore six sigma foundations, from defect targets of 3.4 per million to zero defect ideals in critical industries, and learn diagnostic x-ray vision with value stream mapping, benchmarking, and prioritization.

Explore process control and regulation in business process reengineering, from establishing the process to measuring the process through statistical process control, applying corrective actions, and achieving successful customer outcomes.

Establish the process by designing and implementing workflow, clarifying the process owner, flow, RACI roles, inter-department handshakes, document formats with archival safeguards, and training to ensure accountability.

Measure process performance with statistical process control, plotting data against upper and lower control limits, while identifying outliers and trends to inform corrective action.

Explore corrective actions driven by root cause analysis to improve process control, calibrate equipment, and optimize subprocesses for incremental yield gains and lasting continuous improvement.

Align business processes to achieve successful customer outcomes by delivering consistent, satisfying experiences at every touchpoint, and design to-be processes that fix order fulfillment and supplier payment delays.