
Explore the concept of business process reengineering, coined by Dr. Michael Hammer, and learn to analyze primary and secondary processes to improve efficiency, reduce cycle time, and boost profitability.
Define the scope of value stream mapping. Map the current state, analyze value creation, and shape the future state for effective business process reengineering.
Define the scope of value stream mapping to identify low hanging fruit areas, apply Lean Six Sigma to eliminate waste and achieve zero defects, and assess value through cost-benefit analysis.
Map the current state for value stream mapping by diagramming how customer order fulfillment flows, identifying departments, roles, and the start and end points in the as-is process.
Explore six sigma foundations, from defect targets of 3.4 per million to zero defect ideals in critical industries, and learn diagnostic x-ray vision with value stream mapping, benchmarking, and prioritization.
Explore corrective actions driven by root cause analysis to improve process control, calibrate equipment, and optimize subprocesses for incremental yield gains and lasting continuous improvement.
Align business processes to achieve successful customer outcomes by delivering consistent, satisfying experiences at every touchpoint, and design to-be processes that fix order fulfillment and supplier payment delays.
In this course, we cover a very important concept that businesses use to stay relevant and competitive which is Business Process Reengineering (BPR). You will learn what business processes are, how to evaluate existing processes and come up with better ones. Some of the topics we cover are:
Introduction to BPR, its objectives and uses
Defining, mapping and measuring business processes
Analysing where value is added in a business
Mapping a "as is" process to a "to be" process
Six Sigma
Successful customer outcomes
...and much more
As part of the course, we have provided a real life case study, in which you will apply the knowledge gained from the course into making a real life analysis. This will give you both the theoretical knowledge as well as practical application that is necessary to fully understand the topics covered. At the end of this course, you will be able take a new look at at your own workplace at the processes and come up with new and better ones in order to stay relevant in the ever changing business world of today.