
Master BPMN 2.0 with Bizagi through a comprehensive, structured approach to documenting and analyzing business processes, applying hands-on, real-world tasks to boost workplace performance.
Explore BPMN 2.0 with Bizagi in a hands-on six-section course, covering gateways, events, tasks, inter-entity processes, interrupting and non interrupting events, and subprocesses.
Introduce BPMN 2.0 foundations and notation, highlighting its significance for modeling business processes. Examine core elements, including events, activities, gateways, data connecting objects, swimlanes, and artifacts, to build clear diagrams.
Explore BPMN 2.0 as an intuitive, tool-agnostic standard for modeling and automating business processes, using BCG to visualize real-world workflows.
Explore BPMN events, including start, intermediate, and end events, along with catching, throwing, and non-interrupting variants, to design responsive, well-structured process flows.
Explore BPMN activities, including tasks, subprocesses, and coal activities, and learn how these define steps, group work, and enable reuse across processes.
Explore BPMN gateways, including exclusive, event-based, parallel, complex, and inclusive types, to route processes by conditions and events, enabling flexible, efficient workflows.
Explore BPMN 2.0 essentials like data objects, connecting objects, swimlanes, and artifacts, and learn how they define information flow, roles, and diagram clarity in Bizagi.
Explore practical BPMN 2.0 modeling with BCG to illustrate a purchase requisition, including downloading and installing BCG, transforming elements, and documenting process and diagram elements for improvement.
Discover why Bizagi is chosen for BPMN 2.0 learning, highlighting its user-friendly interface, seamless integration with existing systems, strong tutorials and community support, and a free version.
Learn how to download and install Bizagi Modeler, create a free account, log in, and launch the software to start modeling your processes.
Model a purchase requisition process using BPMN 2.0 in Bizagi, detailing needs identification, approvals, escalation, quotations, supplier selection, purchase order creation, and ERP integration (SAP).
Model a purchase requisition process in Bizagi using BPMN 2.0 elements, placing start and end events, key tasks, and milestones for request and quotation phases in swimlanes.
Learn to model a BPMN 2.0 purchase requisition, focusing on the quotation phase with gateway outcomes and linked quoting and purchase order sub-processes.
Transform the purchase requisition process by converting notification tasks into script tasks and turning quoting and purchase order steps into subprocesses.
Automate the purchase order subprocess in a BPMN 2.0 model using Bizagi, detailing creation, conditional approval, ERP integration, and error handling to ensure supplier fulfillment.
Document a BPMN 2.0 process in Bizagi by adding high level and element details, setting diagram properties, assigning resources, and validating flow for clarity and accuracy.
Explore BPMN 2.0 concepts such as inter entity processes and interrupting versus non interrupting events using Bizagi, with hands-on exercises modeling hardware stores and pizzerias shipping and a purchasing subprocess.
Summarizes a hardware store shipping process modeled in BPMN 2.0 with Bizagi, using three lanes and gateways to manage standard or special shipments, insurance, labeling, and paperwork.
Learn how to model a product shipping process in BPMN 2.0 with Bizagi, using parallel, exclusive, and inclusive gateways across warehouse, order dispatcher, and logistic manager lanes.
Learn to model inter-entity processes in bpmn 2.0 with Bizagi by illustrating a customer and pizzeria interaction using two pools, three resources, and an event-based gateway.
Explore inter-entity processes (B2B) from the pizzeria perspective in BPMN 2.0 with Bizagi, using two pools and message flows to model baking, delivery, payment, receipt, and delays.
Explore attaching events in BPMN 2.0 with Bizagi, and distinguish interrupting versus non interrupting attach events in an order fulfillment scenario, including notifying customers.
Explore modeling the purchasing subprocess in Bizagi using BPMN 2.0, with interrupting and non interrupting attach events, an exclusive gateway, and order from supplier paths.
Explore a multi layer BPMN incident management case in software, from high level macroprocess to detailed support levels, integrated with a process engine automating tasks and human interactions.
Present an incident management model in BPMN, from a high-level account manager workflow to first and second level support, then refine via orchestration, collaboration, and potential process engines.
Develop a high-level incident management model for a software company using BPMN 2.0, detailing customer interactions and four resources, with escalations through account manager to developers and support levels.
Develop incident management process model for software industry by expanding the account manager's tasks, including manual interactions and escalation to first level or second level support or a software developer.
Explore a detailed first-level support BPMN model in Bizagi for incident management, showing escalation from the account manager to second-level support, feedback, and manual tasks.
Develop a detailed BPMN 2.0 model for second level support in an incident management workflow using Bizagi, including ticket receipt, decision gateways, and feedback to first level support.
Build a detailed BPMN 2.0 model for software developers using manual tasks and message events, then validate and replace multiple start events with intermediate message events.
Explore how process engines automate, coordinate, and monitor business workflows, track process instances, and boost transparency and efficiency across ERP, production, and service tasks.
Balance human-driven and system-driven control flows in incident management to optimize efficiency. Automate ticket assignment and tracking with a problem ticket system using BPMN 2.0 and Bizagi.
Explore how a process engine automates incident management while preserving essential human interactions, modeling pools for account manager, first and second level support, and IT software developers.
models a process engine driven incident ticket workflow for first level support using BPMN 2.0 with Bizagi, encompassing message flows, manual tasks, and escalation to second level.
Document the second level support process, including human-to-human interactions with the software developer, ticket escalation, and decision paths for resolved or unresolved issues.
Develop confidence in bpmn modeling through practice assignments with solutions, featuring expanded subprocesses, group artifacts, travel agency bookings, Nobel Prize phases, and email voting using events and gateways.
Model an integrated booking subprocess in a travel agency BPMN 2.0 workflow using Bizagi, including expanded subprocesses, internal subprocess view, and credit card updates with retry and notification steps.
Explore a BPMN 2.0 solution for a travel agency booking process in Bizagi, detailing parallel searches for flights and hotels, evaluations, packaging options, client choices, and payment steps.
Show how BPMN 2.0 groups in Bizagi organize three contingency measures—update credit card information, handle compensation, and manage reservation errors—within a reservation subprocess.
Design a reservations sub-process in a travel agency BPMN model, incorporating flight and hotel bookings with compensations for cancellations, credit card updates, reversals, retries, and client notification.
Analyze the Nobel Prize in Medicine nomination and selection as a phased process. Identify actors, 3000 nomination forms, preliminary screening, expert assessments, final voting, and the Stockholm ceremony.
Explore the macro structure of the Nobel Prize in Medicine process using BPMN 2.0, detailing nomination, preliminary selection, and final awarding phases with defined pools and roles.
Model the nomination phase of the Nobel Prize in Medicine using BPMN 2.0 with Bizagi, detailing timer start, sending forms, data stores and annotation artifacts, and committee filtering preliminary candidates.
Model the preliminary selection phase of the Nobel Prize in Medicine using BPMN 2.0 with Bizagi, detailing tasks, gateways, data stores, and expert evaluation to decide final candidates and recommendation.
Model the Nobel Prize in Medicine selection using BPMN 2.0 with Bizagi, using data objects and send tasks to depict three meetings: discuss nominations, select laureates, and announce winners.
Learn a BPMN 2.0 macro for an email voting process in Bizagi from the list administrator’s perspective, covering discussion cycles, voting, and decision loops.
Explore BPMN 2.0 discussion cycle subprocess design in Bizagi, detailing tasks like announce issues for discussion, moderate discussion via email with a timer, and deadline reminders.
Present a BPMN 2.0 solution using Bizagi, detailing a boarding subprocess with three parallel paths, a non interrupting event subprocess for votes, and timed reminders via email.
Learn a BPMN 2.0 solution in Bizagi for ending an email voting process, including preparing results, parallel tasks to email and publish, and loops to handle two-thirds majority decisions.
Integrate artificial intelligence with BPMN 2.0 in Bizagi to craft industry-specific processes and translate diagrams into narrative descriptions using ChatGPT for instant BPMN consultation.
Learn how ChatGPT enhances BPMN 2.0 learning through customized case studies, real-time expert guidance, and seamless translation of diagrams into clear textual process descriptions.
Explore BPMN 2.0 modeling in Bizagi for hospital patient appointments, using ChatGPT to craft tailored parallel gateway scenarios. Trace arrival, registration, waiting, consultation, and follow-up in realistic care workflows.
Explore a BPMN 2.0 model in Bizagi mapping hospital appointments across patient and hospital pools with reception, nursing, doctors, and diagnostics. Harness ChatGPT-driven customization to inform process design.
Learn to interpret BPMN 2.0 diagrams with ChatGPT, converting graphical models into clear narrative descriptions to improve accessibility, documentation, and stakeholder understanding.
interpret bpmn 2.0 models with chatgpt to produce a step-by-step, accessible narrative of a purchase requisition process, detailing steps, decisions, roles, and communication, refined by analysts.
ChatGPT acts as an expert BPMN 2.0 consultant, guiding system differentiation with pools, lanes, annotations, and data objects, and clarifying event-based versus exclusive gateways in Bizagi.
Explore a BPMN 2.0 based incident management solution using Bizagi, illustrating three escalation levels, evaluation criteria, timer-driven escalations, and subprocesses with role-based handling and user communications.
Conclude by synthesizing BPMN 2.0 concepts with Bizagi, from basic elements to advanced techniques in process modeling. Explore integration with AI tools like ChatGPT to streamline workflows.
Welcome to a pivotal step in your career. If you want to stand out in process improvement, operations, and business analysis, BPMN 2.0 is one of the most valuable skills you can add to your toolkit—because it lets you document, communicate, and improve processes using a global standard.
This course is not a collection of random tutorials. It’s a structured, end-to-end learning path designed to take you from zero to confident, practical execution in BPMN 2.0 using Bizagi.
I’m Carlos Martínez (MBA, INCAE; Ph.D. in Management, University of St. Gallen). I’m also co-author of 25+ teaching cases (some included in Harvard and Michigan case databases). Over the past years, I’ve created 60+ online courses across finance, operations, and analytics—many of them bestsellers. My focus is simple: practical skills you can apply at work.
What you’ll learn in this course
1) BPMN 2.0 from the ground up (with a real methodology)
You’ll learn how BPMN works, what each element means, and—most importantly—how to use it correctly so your diagrams are clear, professional, and useful.
2) Bizagi (hands-on, step-by-step)
You won’t just “watch.” You’ll practice with guided tasks and walkthroughs that teach you how to model processes in Bizagi with confidence.
3) Realistic scenarios and practical exercises
You’ll work with examples that simulate real business situations, so you can apply your skills in operations, services, manufacturing, or any functional area.
4) AI integration (ChatGPT + AI-based role plays)
You’ll learn how to use AI to accelerate and enrich your work:
Generate process ideas and draft models for your industry
Turn diagrams into clear, structured narratives
Use ChatGPT as a “BPMN consultant” to clarify doubts
Learn through AI-based role plays and different process scenarios (a modern, practical learning layer)
No prior experience is required—just the willingness to learn and apply.
What you get
High-quality video lectures
Practical walkthroughs and guided tasks
Supporting resources (PDFs and task solutions)
Q&A support
30-day money-back guarantee
If you’re ready to build a highly valuable, career-boosting skill—and learn it properly—enroll today and I’ll see you in the first class.
What students are saying
Tanny C.: “Contained detailed walk-throughs… liked the AI-based role plays and processes under various scenarios. A great course.”
Vanessa L.: “The instructor explains the concepts clearly and provides examples that make it easy to apply the knowledge. Highly recommended.”
Tobias S.: “Great course!”