Business Process Mapping and Modelling Crash Course

Dive into business process modeling to visualize people, activities, processes, and systems connect, reducing complexity and driving improvement through context diagrams, functional flow diagrams, no charts, and cross-functional diagrams.

Explore context diagrams, or level zero diagrams, to gain a high level view of a system, its inputs and outputs, external entities, and the scope of the food ordering system.

Explore functional flow diagrams for mapping activities and decisions in business processes, identify bottlenecks, simulate changes, and optimize efficiency using activity boxes, arrows, and inputs and outputs.

Flowchart diagrams visually map processes with rectangles, diamonds, arrows, and circles to show steps and decision points, improving clarity, standardization, and decision making in business process mapping.

Discover cross-functional flow diagrams, showing how departments interact to achieve goals with elements like start and end symbols, process steps, roles, data inputs and outputs, and decision points.

Explore BPMN, a standardized notation for visualizing business processes, enabling clear diagrams via flow objects (activities, events, data object) and connecting objects (sequences, messages, associations), partitions, and gateways.

Explore BPMN events, including start, end, and intermediate events, time-triggered timeouts and deadlines, error and escalation triggers, and compensation events with real-world examples.

Explore BPM activities and tasks as units of work connected by sequence flows, showing flow of control in BPMN diagrams with start and end events, sub processes, and task types.

Explore how BPMN connecting objects model the flow of activities, messages, and data within a process diagram, including sequence flow, message flow, association, and data objects.

Explore BPM gateways, the diamond symbols that model conditional branching at decision points in business processes, including exclusive, inclusive, parallel, and complex gateways.

Master seven steps of process modelling, from identifying the process to gathering information, creating and validating a model, optimizing, implementing, monitoring, and documenting for stakeholders, with a bakery example.

Analyze a case study of automating order processing for a clothing store using BPMN 2.0 symbols in a Visio flowchart, from order to payment to shipping, and create cross-functional diagrams.

Develop a flowchart for a business process using flow chart shapes, including start, decision, and process steps for online and in-store orders, validation, payment, packing, shipping, and cross-functional diagram.

Develop a cross-functional BPMN 2.0 flowchart in MS Visio by mapping pools and lanes, start and end events, gateways, and message flows for online and in-store orders.

Complete the crash course on business process mapping and modeling and continue improving your processes through continuous learning, practice, and feedback.