Business Process Management : Strategy, Modeling, Automation

Process discovery identifies and documents business processes, maps steps from lead to sale, and enables visibility, goal alignment, and automation via SIPOC and stakeholder analysis.

Learn to use draw.io (diagrams.net) to create flowcharts, organization structures, cross-functional charts, and Sipoc diagrams with styling options and grouping for clear process modeling.

Learn to build a SIPOC diagram for a loan approval process in draw.io, detailing suppliers, inputs, processes, outputs, and customers with practical assignment guidance.

Explore BPMN as a visual tool for modeling business processes, including flow objects, pools and lanes, gateways, and as-is workflows to support automation readiness and OMG-backed tools like Camunda.

explains BPMN 2.0 and its evolution from BPMN, highlighting new diagram types like collaboration, choreography, and conversation diagrams, and improved event documentation.

Install the Camunda desktop modeler for BPMN 2.2, download and unzip the Windows 64-bit zip or alternative OS options, run the app, and configure privacy and update settings.

Master Camunda modeler basics to build BPMN diagrams with pools, lanes, tasks, gateways, and forms. Link form data, preview, and publish; complete a plane ticket booking homework.

Walk through building a train ticket booking BPMN workflow, from app start and login forms to booking details, train search, passenger data, payment, and final tickets.

Explore process analysis techniques to identify bottlenecks, streamline workflows, and optimize resources using process mapping, network diagrams, and cpm and pert time estimation to reveal the critical path.

Learn to create CPM network diagrams with Lucidchart, from signing up and choosing a plan to building diagrams, using templates, shapes, and exporting options.

Apply the critical path method to create a network diagram from activity successors, compute early and late start and finish times, and identify the critical path A–F–I totaling 147 days.

Explore how CPM and PERT handle time estimates under uncertainty, using optimistic, most likely and pessimistic times to calculate expected duration, variance, and project probability.

Apply PERT to estimate project duration by calculating expected times and variances from optimistic, most likely, and pessimistic times, create diagrams, and identify the critical path.

Explore process analysis frameworks and methods, including Ishikawa fishbone and five whys. Use Pareto, bar, histogram, box plot, and scatter plot to identify bottlenecks.

Explore process analysis in Excel using Pareto charts to identify top defects and apply line, bar, and heat map charts to compare order fulfillment, support resolution, and warehouse performance.

Learn lean fundamentals to redesign and improve processes by eliminating waste, applying value stream mapping, and building flow with pull systems for continuous improvement.

Learn how Six Sigma and lean improve processes by reducing defects and variation, guided by the define, measure, analyze, improve, and control framework.

Install Visual Paradigm, explore its online editor with charts, data widgets, maps, and tables, and learn to create BPM projects with local or cloud workspaces and repositories.

Analyze the travel reimbursement process by comparing the as-is and to-be states, identify three bottlenecks with wait times and durations, apply lean seven wastes, and propose three improvements.

Analyze the end-to-end reimbursement claim process from trip completion to payroll, identifying bottlenecks in approval, clarification, and payroll processing. Propose lean improvements like online submission, scanned copies, and digital signing.

Explore process automation with digital tools to automate repetitive tasks, boost speed and accuracy, and leverage RPA, workflow automation, and low-code solutions for HR, finance, and customer support.

Zapier enables no-code automation by connecting 7000 plus apps like Gmail, Google Drive, and Google Calendar, using event triggers and actions to move data automatically between tools.

Learn practical Zapier automations by configuring triggers and actions across apps like Google Sheets, Gmail, and Typeform. Explore templates and plans, including linking Facebook leads to sheets.

Explore how bpm governance aligns processes with strategy, defines ownership with raci, enforces compliance, and supports risk control and continuous improvement through fmea and a bpm center of excellence.

Outlines a raci framework solution for onboarding, assigning responsibility, accountability, consultation, and information flows across hr, it, and admin within bpm governance and compliance.

Analyze performance monitoring and KPIs through data collection and analysis to identify issues, drive improvements, and track system, application, service, and employee performance on dashboards using SMART criteria.

Learn to set up Google Data Studio (now Local Studio), connect an Excel data source, and create a calculated field for power and a basic dashboard.

Explore building interactive dashboards with Google Data Studio by importing data from Google Sheets or CSV, and creating scorecards, charts, and filters to analyze voltage, current, efficiency, and temperature.

Master change management in bpmn by following five steps—from change request to review—and learn to manage adaptive and transformational changes with communication and training.

Develop a communication plan for implementing a digital travel reimbursement process, outlining stakeholder roles, channels, key messages, feedback methods, and a phased rollout with KPIs and pilot testing.

Capstone project: map and optimize employee onboarding process by identifying pain points, creating an as-is and redesigned model, and implementing automation with KPI tracking across HR, IT, facilities, and managers.

Explore capstone project solutions by building a Sipoc diagram for onboarding, and compare as-is versus to-be models to design automation that reduces delays.

This capstone project solution guides identifying onboarding issues with an analysis report, mapping current versus target processes, and designing a redesigned workflow with automation, parallel tasks, and KPI dashboards.