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BPM Architect: Process Design, BPMN, Workflow, 4000+ Tools
8,449 students
BPM Architect: Process Design, BPMN, Workflow, 4000+ Tools
Map business processes: process management, workflow optimization, BPMN modeling, case studies, SIPOC and templates
Last updated 11/2026
English
German [Auto],English [Auto],
What you'll learn
- Take away 4,000+ process and operations tools in 603 downloadable resources: lecture presentations plus templates, checklists
- Get our top working files: current workflow map, human and AI workflow design, redesigned process specification, automation ROI calculator
- See 57 services and apps on screen, from a quick look to a detailed demo: PeopleForce, 15Five, Perdoo, Lattice, Jira and more
- Describe processes with a ready business process description template, SIPOC and a boundary identification checklist
- Implement and audit processes with a ready regulation outline, implementation procedure and process audit checklist
- Measure processes with a process efficiency formula, indicator selection checklist and 133 formulas and metric sets
- Redesign workflows for AI with ready maps for steps, roles, workload and quality checks
- Run process projects with 388 question lists and scripts for mapping sessions and 238 scorecards and matrices
- Lead operations with 622 templates and sample documents and 552 step-by-step procedures
- Learn with Mike, the #1 HR instructor on Udemy: 1,800,000+ enrollments, 170,000 students, about 200 books on Amazon
- Run quality and IT service processes with 393 ready tools: audit program, CAPA log, SLA rules, change calendar
- Draw on 20 years of hands-on HR practice at Preply, Wargaming, iDeals and Alfa-Bank
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Course content
73 sections • 535 lectures • 316h 43m total length
Requirements
- No prior BPM training required: every method comes with a template, checklist or procedure you can use at once
- Nothing to buy for the course itself: presentations and working files are attached to the lectures
- A spreadsheet app and a document editor to open the files (Excel or Google Sheets, Word or Google Docs)
- This is a large library: start with the first six sections, then open the specialist sections you need
- English at intermediate level or above
Description
This course contains the use of artificial intelligence.
3,623 process and operations tools in one course: 2,580 ready-to-use files, templates, checklists and procedures, 57 services and apps shown on screen, plus 986 models and methods.
Open a lecture, take the tool, use it in this week's process mapping session, audit or redesign.
Why process documentation ends up in a drawer
A company decides to describe its processes. Diagrams are drawn, a thick document is approved, and a year later nobody opens it. The work runs the old way, new people learn from colleagues, and when something breaks nobody can say where the process actually goes wrong. The description was treated as the goal. It was supposed to be the tool.
What changes after this course
You describe only what will be used, in a format people can follow. A checklist that sets the boundaries of a process. A template that fits it on a few pages. A SIPOC that shows who gives what to whom. A procedure for putting the description into practice, and an audit checklist for finding out whether it is followed. Indicators that show whether the process got better. Then the same for the next process.
What is inside: 4,016 tools, counted file by file
You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.
- 603 downloadable resources: the lecture presentations plus 108 standalone working files (workflow maps, workbooks, calculators, canvases and document templates)
- 2,488 ready-to-use tools inside the presentations:
- 623 templates and sample documents: business process description, SIPOC diagram, process regulation outline, process step instruction
- 554 step-by-step procedures and workflows: process description prioritization, process implementation, value chain process decomposition, bottleneck diagnosis
- 429 checklists: process boundary identification, process indicator selection, process audit, human and AI workflow design
- 388 question lists and conversation scripts: process selection, workflow redesign, workplace observation, organizational diagnosis interview
- 239 scorecards, rubrics and scoring matrices: process maturity assessment, RACI matrix, impact-effort matrix, stakeholder influence map
- 133 formulas and metric sets: role workload calculation, process bottleneck metrics, customer service metrics, operations performance metrics
- 91 ready AI prompts: current workflow mapping, human and AI allocation, process change analysis, workflow automation ROI
- 31 other working tools: automation candidate decision tree, stabilize or redesign decision tree, value-added activity classification, event-driven process chain
- 57 services and apps shown on screen, from a quick look to a detailed demo: PeopleForce, 15Five, Perdoo, Lattice, Jira
- 986 models and methods explained with examples: BPMN notation, swimlane diagram, value stream mapping, AS-IS/TO-BE process redesign
Where the tools are
- BPM core (5 sections, 40 tools). Why process documentation matters, mapping standards and methodologies, implementation and optimisation, and launching a process design project.
- Quality and IT service management (393 tools). ISO 9001 gap assessment, process control cards, internal audits and CAPA; service catalog, incident priority matrix, SLA and OLA, change calendar and service desk metrics.
- Workflows for AI (25 tools). Redesigning process steps, roles and quality checks for work with AI.
- Process and operations (700+ tools). Advanced process optimisation, operations management, troubleshooting, business analysis, process KPIs and knowledge management.
- Functions for process leaders (1,300+ tools). Sales and revenue operations, marketing, customer care, product, technology, AI and finance topics seen through their processes.
- Strategy and projects (400+ tools). Strategic planning, OKRs, project and change management and facilitation of mapping sessions.
- People and organisation (1,400+ tools). HR processes, organisation and structure, workforce planning, people analytics and HR partnership in process-driven companies.
Who is teaching
I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.
My process design experience began with a notebook and diagrams showing what should happen and in what order. I learned what the diagram shapes represented, drew processes in Lotus Notes, then moved my documents into Microsoft Visio. I also described documents and policies using BPMN and created many samples. That hands-on experience with turning sequences of work into documented processes is the foundation I bring to the design tools in this course.
How to use the course
Start with the first six sections: the BPM core and workflows for AI. Then treat the rest as a reference library. Section and lecture titles show how many tools are inside, and each lecture description lists them by name, so you can find the right tool for the process you are working on.
What is included
- 484 lectures across 66 sections, 274 hours
- 603 downloadable resources: lecture presentations and working files
- 4,016 tools across the lessons, ready to copy into your own work
- Lifetime access to all materials
- Active instructor support in the Q&A section
- A Udemy Certificate of Completion
Where to start
Pick one process people in your company argue about. Open the second section, take the boundary checklist and the description template, and put that process on two pages. Companies that describe their processes in a usable way fix them faster, and every month an undocumented process runs on memory it costs you errors you cannot trace. Enrol now and start your first lesson today.
Who this course is for:
- Business process architects and analysts who want ready templates for describing and improving processes
- Operations managers and COOs responsible for how work flows across departments
- Process owners asked to document, standardise or automate their process
- Project managers running process design and automation projects
- HR and people operations leaders who describe and optimise HR processes
- Consultants who need tested formats for process audits and redesign
- Quality managers and IT service managers who document, audit and improve service processes