
The importance of business process design
HR vs. business ownership in process documentation
Benefits of structured process descriptions
What a complete process description includes
Prioritizing which processes to describe first
How business processes are described worldwide
Choosing the right method for HR and business functions
Introduction to BPMN and flow diagrams
Basics of process analysis and optimization
Overview of process modeling tools and platforms
Process description models and templates
Software demonstrations for online documentation
Real-world example of using digital tools for process design
Deliverables of a process design initiative
How to implement and integrate described processes
Evaluating process efficiency and making improvements
Continuous monitoring and iteration
Recruitment process documentation
Onboarding and adaptation processes
Training and development workflows
Performance management process mapping
Employee offboarding and dismissal procedures
Forming a cross-functional project team
Selecting target processes
Creating a project concept and roadmap
Presenting to top management and securing buy-in
Launching, tracking progress, and closing the project
Post-project evaluation and continuous support
Explore the role of a troubleshooter and the stages of problem solving in business process design and bpmn.
Formulate the problem clearly and structure tasks to guide effective business process design with BPMN.
Explore typical business problems and how specialized frameworks address them within business process design, using BPMN as a guiding approach.
Explore the rider, elephant, and path model for change, guiding the rational rider, energizing the emotional elephant, and shaping the path with emotion-driven case studies and elevator pitches.
Anchor changes by aligning corporate culture with new practices, describing culture, artifacts, and values, and updating hiring, training, and leadership communication to reduce regression.
Learn to create a project by developing a business case and project charter, evaluate costs and feasibility, and engage stakeholders for value-driven initiation.
Explore forming and managing project teams within functional, project, and matrix structures, clarifying roles, responsibilities, delegation, and RACI, guided by PMBOK 7 leadership and teamwork principles.
Plan project completion from the start, close and archive results, evaluate return on investment, conduct post-project evaluation, and apply agile and change management insights for future work.
Learn to manage facilitation by maintaining group concentration, guiding discussions, and organizing notes, groups, and information with the PDQ-PS six-step method, check-ins, and parking lot techniques.
Close facilitation sessions effectively by reviewing goals, documenting decisions and actions, assigning responsibilities, managing overrun, and addressing unproductive behavior to plan next steps.
Learn how to craft effective facilitation agendas for conferences, problem solving, and special cases, with time estimates, online delivery, and coordinating international teams.
To manage and improve business operations, you first need to describe how work is done—and do it clearly. This course gives you a step-by-step system to design, map, and document business processes using globally recognized tools and techniques.
Whether you’re creating HR process descriptions, onboarding flows, or operational workflows, this course will help you create structured, standardized, and actionable process documentation that drives real improvement.
Led by Mike Pritula, a recognized HR expert and business process consultant, this hands-on course includes practical assignments, reviewed personally, and real-world templates to immediately apply in your organization.
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What makes this course different:
• Homework for your own practice
• Tools and templates for immediate business use
• Real examples of described processes: recruitment, adaptation, training, and more
• Certificate issued upon completion
• Q&A section, and peer support
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By completing this course, you will:
• Understand the value and structure of process documentation
• Identify and prioritize processes for description
• Apply international methods like BPMN and flowcharts
• Use digital tools and templates for efficient process design
• Analyze and improve documented processes for better outcomes
• Implement a process design project from team formation to project closure
• Gain practical experience with examples of HR workflows
• Present and gain approval from management for process design initiatives
• Create scalable, repeatable, and optimized workflows in your organization
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Course Curriculum Overview
Section 1: Foundations of Process Documentation
• Why process design matters and who should lead it
• Key components and prioritization strategies
Section 2: Methodologies and Tools for Mapping
• Global standards in process description (BPMN, flowcharts)
• Process modeling software and real tool demonstrations
Section 3: Implementation and Evaluation
• Turning process descriptions into real business results
• Evaluation and continuous optimization of workflows
Section 4: Real-World Case Studies
• Ready-made descriptions of recruitment, onboarding, performance, and more
Section 5: Running a Process Design Project
• Building a project team, preparing the concept, and managing implementation
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This is a practical, tool-driven course for professionals who want to create clarity, consistency, and efficiency in their business operations through structured process design.
This course contains the use of artificial intelligence. It ensures cutting-edge insights and the latest practices.
This course contains a promotion.
Start today and build the foundation for scalable, efficient workflows.