Business Etiquette Masterclass | SocialQ

Name: Business Etiquette Masterclass | SocialQ
Rating: 5.0 (3 reviews)

Asia, Africa, Gulf, EU, US. Negotiations, Communications, Business gifts, email, telephone etiquette, business dinning.

Created bySandra Zemaityte

Last updated 5/2022

English

English [Auto],

What you'll learn

Impactful Introductions and Hand Shaking.
Business dining etiquette.
International Business Etiquette.
Understanding nonverbal communication such as gestures and body language.
Dress code for men and women, depending on the business setting
Negotiation techniques around the world
Email etiquette
Telephone etiquette
Dress code for men and women, depending on the business setting
Keys for efficient and professional communications
When to send thank-you notes and what constitutes a well-written thank-you note

Course content

1 section • 17 lectures • 2h 22m total length

Introduction Business Etiquette1:42
Master core fundamentals of business etiquette to navigate a globalized workplace, interact with diverse cultures, and communicate effectively across in-person, email, video conference, and phone.
Business Communication8:56
Master both written and oral business communication to align tone and body language with goals. Learn listening, clarity, timely delivery, and confidentiality for teamwork and client collaboration.
Introduction5:07
Introduce by rank with titles and last names, maintain eye contact, and offer a handshake to set the tone; carry up-to-date business cards and use electronic cards to network.
Body Language10:24
Master how body language drives most communication through nonverbal cues, with 93% from nonverbal signals, and learn to read gestures in clusters across cultures to interpret business interactions.
Business Events4:11
Learn to navigate business events through networking, research, and etiquette—from RSVP and punctuality to proper toasting and dress codes.
Business Dinning5:33
Develop professional business dining etiquette to make a strong impression in client meals. Master dress cues, phone manners, punctual arrival, seating, table manners, and courteous post-meal thanks.
Doing Business in Saudi Arabia Oman Qatar12:44
Learn how to navigate gulf business etiquette in Saudi Arabia, Oman, and Qatar by mastering third-party introductions, seating, attire, nonverbal cues, and respectful communication.
Doing business in Ethiopia, Nigeria and Israel13:03
Master business etiquette in Ethiopia, Nigeria, and Israel by understanding greetings, dress, gift exchanges, introductions, and negotiation practices.
Handshake10:26
Learn global handshake etiquette by discerning when to offer a handshake, and when to substitute bows or hugs, while using posture, eye contact, and grip to project confidence.
Telephone Etiquette for Business Call11:17
Improve business phone interactions by mastering preparation, clear self-introduction, active listening, and concise summaries. Apply tone, language, and follow-up strategies for voicemails, transfers, and post-call actions to build professional relationships.
Dining Etiquette Around the World9:33
Explore global business dining etiquette, from seating and service rituals to utensil use, toasting, and table manners across Egypt, Ethiopia, Japan, Taiwan, and South Korea.
Email Etiquette11:30
Master professional email etiquette for business communication, choosing formal or semi-formal styles, structuring messages with clear subject lines, concise content, appropriate signatures, and reader-friendly formatting.
Negotiation style around the World12:11
Explore negotiation styles around the world, from negotiating openly in Norway to Italy and England, and learn to conduct negotiations with mutual benefit, respect, and cultural awareness.
Business Gifts5:55
Thank-You note3:07
Handwritten thank-you notes convey sincere appreciation, tailor tone to the relationship, include a personal element, and be drafted for clarity before sending to clients or hosts.
Business Clothes for Woman5:52
Explore essential business attire for women, from tailored suits and conservative colors to fabrics, accessories, grooming, and workplace dress codes, ensuring a professional, polished presence.
Business Clothes for Man10:36
Select a well-fitting business suit by size, shape, color, and fabric to project a polished professional image. Learn tie, belt, socks, and hat choices to enhance your first impression.

Requirements

A computer, tablet, or smartphone to watch the videos.
Willingness to be confident, prepared, and ready to tackle all the social aspects of your professional environment.

Description

Let’s face it, we’ve all had those embarrassing moments and social faux pas that we wish we could go back and erase! You don’t have to be a rookie to make those big etiquette mistakes that you end up regretting; it can happen to anyone, no matter your rank, job title, profession, or level of experience.

While we can’t help you go back in time and erase your past mistakes, we can help you move ahead with confidence by giving you the essential skills and knowledge you need to be successful in virtually every type of professional situation!

If you want to be more confident in social situations like dinners and parties

If you understand the importance of networking and negotiation skills, but don’t feel comfortable doing so

If you are interested in international business ventures or partnerships but need proven strategies to help you navigate these uncharted territories

If you often feel unsure about how to navigate delicate situations with colleagues and clients

If you feel like you could improve your communication and understanding of gestures and nonverbal cues

If you are uncertain about the cultural norms and values of your foreign business partners

If you are uncomfortable around superiors or those in positions of authority

If you find it difficult to make decisions under pressure

If you want to know exactly how to dress so you make a positive first impression

If you feel uncertain about how to act, speak, or behave at work

If you find it difficult to build and maintain rapport and positive relationships with colleagues and superiors

If you find it stressful to introduce yourself in public, to strangers, or even to people you work with

If you want to be a leader or role model in your company or industry

If you feel like you could be making a bigger impact within your organization

If you want to learn how to conduct yourself like a polished professional, whatever the circumstance, then this masterclass is for you!

We don’t just lecture you about what you should and shouldn’t be doing; instead, we use practical real-life examples that allow you to build on your existing knowledge and experiences. We also place a special emphasis on international business in this course and teach you how to maneuver through confusing, difficult, or unforeseen circumstances with foreign companies and clients. Without an understanding of the customs, values, and cultures around the world, you will be a step behind which is why we teach you all about international business dining, dressing for an international business environment, appropriate behavior in a wide variety of settings, understanding international gestures, nonverbal cues and so much more.

After taking our Business Etiquette Masterclass, you will be able to unlock your own potential and gain valuable insights on how to alter your existing practices to better achieve your professional goals ! Invest in yourself and gain a competitive advantage by standing out in this ever changing and highly globalized business landscape!

Who this course is for:

Everyone who has daily interactions with clients, customers, and associates.