What do people think when you walk into a room... or do they even notice? Help is here! This program holds up a mirror to how you look, sound, dress, and communicate every time you need to make a powerful first impression. Learn how to use what you say, tone of voice, body language, and more to work for you–not against you–the next time you make an entrance.

You will learn to:

• Make introductions with ease.

• Have a plan before you walk in the room.

• Understand the nuances of body language.

• Look professional without appearing stuffy.

Learn how to prepare for and profit from any networking opportunity, whether it is a planned event or a chance
encounter. Being comfortable talking with others on a professional or personal level helps you develop more
profitable relationships. Don’t leave the office without these must-have strategies. You learn everything you need to
know from greeting and meeting to preparing exit lines.

You will learn how to:

• A plan for meeting and greeting as many people as you can.
• Prepared and practiced conversation starters.
• Skills for keeping the conversation going.
• Exit strategies when it is time to move on.
• Knowing how to juggle a plate, a glass and a conversation.

You can have your cake and eat it, too. Just be sure you are using the right fork! This fun and informative program arms you with a full menu of strategies that will have your clients eating out of your hand. Manners do matter, so learn how to confidently increase your bottom line every time you sit down with a customer, potential client, supervisor, board member or anyone who has influence on your career or business. Includes how to navigate the place setting, butter your bread, make peace with your napkin, manage messy foods and much more!

You will learn how:

• To navigate the place setting.
• To manage your napkin.
• Determine which bread and butter plate is yours.
• To use both Continental and American styles of eating.
• To order wine like a pro.
• To be the gracious host or guest.
• To send proper thank you notes after the meal.

Studies show that 74 percent of business communication takes place by e-mail, voice mail, and smart phones. When you can't be there “in person,” use these cutting edge courtesies to make a great first impression and to grow healthy, profitable relationships using the latest technology.

You will learn how:

• To avoid e-mail mistakes that can cost you business.
• To place callers on hold and transfer calls with courtesy.
• To correctly identify yourself when answering the phone.
• To manage your voicemail greetings and messages and to quickly to return phone calls.
• To handle smart phones during meetings and other gatherings.

This is part two of the Rules For The Wireless lecture.