Business Etiquette 101: Social Skills for Success
4.4 (2,271 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
6,318 students enrolled

Business Etiquette 101: Social Skills for Success

Master Social Skills in Business, Increased Confidence and Self-Esteem, Conversation Skills, Networking, Digital Brand
Bestseller
4.4 (2,271 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
6,327 students enrolled
Created by Kara Ronin
Last updated 4/2020
English
English
Current price: $129.99 Original price: $199.99 Discount: 35% off
12 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 4 hours on-demand video
  • 1 article
  • 17 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to get clients and coworkers to know, like and trust you.
  • How to approach networking events with strategy, skill and less anxiety (because you know what to do).
  • How to interact with business people in an engaging and polished manner.
  • Why your executive outfit is important for making a great first impression.
  • How to dress for your industry (traditional, creative, or casual).
  • How to start, continue and end a conversation.
  • How to sound intelligent and competent in a business conversations.
  • How to manage your online presence and reputation.
  • Western business etiquette.
  • Skills you won’t learn in formal education or business school.
Requirements
  • A desire to build a solid and valuable professional reputation.
  • A desire to feel more confident in business situations.
  • A desire to be an excellent business person, not just an average one.
  • A computer, tablet, or smartphone to watch the videos and headphones for audio.
Description

Do you want to improve your social skills for business? Do you want to be able to interact with people confidently, authentically and effectively in business?

Business etiquette skills are incredibly important for new graduates, early-stage professionals, senior level executives, and those who want to work in the western business world.

When you are skilled in business etiquette, you will have an edge over your competition. You will be able to connect better with clients and coworkers. It will make doing business easier, smoother and more profitable for you.

Imagine walking into a networking event knowing exactly what to do and who to talk with. Imagine knowing how to really connect with somebody in a natural, authentic way. Imagine being able to lead a conversation and have that person walk away liking and trusting you.

All of this is possible and skills in business etiquette will help you achieve it.


I’m Kara Ronin. I’m a Best-Selling Udemy Instructor, business etiquette and leadership coach, and workshop facilitator. I specialise in helping people develop their social skills in business, leadership presence, communication, and business relationships.

I’ve helped many of my in-person clients use skills in business etiquette to land new jobs, build their reputation and win over clients. I’m dedicated to helping you do the same in this video course.

“This business etiquette course was extremely useful for a young woman who is starting her career in the financial industry. I would highly recommend it to others in the same position.” - Ana

“A well-organised course delivered in a concise and engaging way. Thank you Kara for breaking down the basic skills and providing a practical guide in how to achieve success.” - Kate


The professional world today is fiercely competitive and you have to go one extra mile to stay on your career trajectory. How do you remain employable? How do you stand out from the crowd?

Despite what you might think, learning more technical skill is often not the answer. But improving, enhancing and developing your business etiquette and social skill is the key to sustained employment and professional success.

Think of it this way: For two people who have a comparable level of education and skill, what separates these two people when it comes to success is their ability to connect with others, engage in conversation, and communicate their true potential to decision-makers in their industry.

In other words, what separates these two people when it comes to success, is their level of social skill in business.

Remember, hard skills might get you hired but lack of soft skills will get you fired.


In this course, you will

  • become known as a professional with a high level of social skill and soft skill

  • know how to get clients and coworkers to know, like and trust you

  • understand why focusing on your executive wardrobe is so important for a great first impression

  • know how to create an executive wardrobe (men and women) for a polished, professional brand

  • conquer networking events with confidence and strategy

  • master your conversations to appear intelligent and competent

  • start to manage your online presence and reputation online

This course is heavily focused on building the know, like and trust factor. Why? Because business is done with people. Building, nurturing, and fostering relationships with your colleagues, clients and boss is critical to your professional success.

Business Etiquette 101: Social Skills for Success is a focused, fun and engaging video course.

You will learn intelligent insights into human behavior, and actionable strategies that will help you build a stronger professional brand, connect better with colleagues and clients, and give you the confidence to excel in business.

There is over 3.5 hours of video content, a custom designed workbook, presentation slides, and quizzes to deepen your learning.

BONUS: There is a bonus 90-page ebook in Lecture 13 titled, “Networking 101: Social Skills for Business Success” which is normally priced at US$47 on my website.

“I am loving this course!” - Deaneen

“I really got lots of insights. Used to have the mindset of knowledge is more important than dressing. But after going through this course, I realized how dressing sense for business is very important. Well delivered with high energy, fun and clear examples. Downloaded even the free books for further reading. Thank you Kara!!” - Vijayasekar

“Thank you so much for making this course available online, have learnt a lot of valuable skills and knowledge here. Which I believe will surely help me in professional development as an entrepreneur.” - Richard

“Great course so far. I like the "Know, Like, Trust," concept.” - Anonomized User


What you won’t learn in this course is boring, stuffy, out-of-date advice that you can’t apply to modern life today.

When you finish this course, you will see a change in the way you interact with others, the way others interact with you, and new opportunities will unfold in your life because of your new mastery of social skills.

I’d be honoured if you join me on this journey.

“Kara, this is a real life changing course for me. It is very motivational. Thank you for opening my eyes. This course will make a turning point in anyone's life.” - Marco

Who this course is for:
  • New graduates who want to establish a professional reputation from the first day on the job.
  • Early-stage professionals (junior to mid-level) who want to strengthen their personal brand and build better relationships with coworkers and clients.
  • Senior leaders who want a refresher on how to create an elevated reputation and build strong relationships with coworkers, clients and stakeholders
  • People who want to work in the western business world and want to learn western business etiquette so they can assimilate better.
  • People who aren’t confident in business situations and want to build up their self-confidence with better social skills.
  • Entrepreneurs who want to develop their brand, get noticed by and win over potential clients.
  • Finance professionals, lawyers, accountants, marketing or advertising professionals, sales people, executive Assistants, engineers, entrepreneurs and small business owners.
Course content
Expand all 28 lectures 04:06:41
+ 1: Introduction to the Course
3 lectures 11:20

This is your welcome video. In this video, you'll learn what you’ll get out of this course, who will benefit the most from this course, why I designed it, and I share with you a little about my background.

Preview 05:03

In this lecture, I guide you through the curriculum. You will get an insight into what each section covers, the recommended pace of this course, the order you should do the sections in, and the size of the sections.

Preview 03:29

In this video, I guide you through all the materials that are included in this course to help with your learning.

3 - Materials for this Course
02:48

This is the quiz I ask you to complete to test your understanding of business etiquette and social skills before starting the video course.  It consists of 15 questions.

Lecture 4, Business Etiquette and Social Skills Pre-Course Quiz
15 questions
+ Section 2: Build the Know, Like and Trust Factor
4 lectures 46:04

In this lecture, you will learn why the know, like and trust factor is important for you and how it can impact your business life. We will also go through some limits and dangers of extreme levels of know, like and trust.

Preview 06:54

Before anybody likes you or trusts you, they have to know you. In this video, you will learn the two keys to getting people you meet for the first time to “know” you.  I also share with you an intelligent insight into human behaviour that you need to overcome to build the know element.

6 - How to Build the Know Element
08:25

You will learn the three keys to getting others to like you. In this lecture, I also share with you the link between “likeability” and your perceived level of competence, and what one of the most influential ways to get somebody to like you is.

7 - How to Build the Like Element
13:16

In business, trust can be difficult to build. This lecture will teach you three keys to building trust with your coworkers, clients, and boss. You will also learn about the chain of command which will help you navigate the complicated hierarchy that exists in many companies.

8 - How to Build the Trust Element
17:29

This quiz consists of 10 questions to test your understanding of Section 2.

Lecture 9, Quiz for Section 2
10 questions
+ Section 3: Create an Executive Wardrobe
5 lectures 59:20

In this lecture, you will learn how your outfit impacts your professional brand and how you can influence the perceptions others form about you through your clothing. After teaching you an important psychological bias that we all have, I explain how to develop a signature look to control this bias.

Preview 09:46

This video reveals the top nine dress mistakes in the office and explains how they can prevent you from building the know, like and trust factor.

Preview 10:44

This is one of the most insightful videos in the course. Through using real-life examples of prominent business people, such as Christine Lagarde, Seth Godin, Anna Wintour and Mark Zuckerberg, I show you how you can tailor your professional outfit to look the part in your specific industry.

12 - Dress For Your Industry
18:30

This video is for business men. You will learn exactly what you need to have in your executive wardrobe. You will learn about your suit, business shirts, ties and accessories, shoes and socks, and grooming.

13 - Men’s Basic Executive Wardrobe
09:42

This video is for business women. You will learn exactly what you need to have in your executive wardrobe. You will learn about your suit, business shirts, scarves and accessories, shoes and stockings, and grooming.

14 - Women’s Basic Executive Wardrobe
10:38

This quiz consists of 10 questions to test your understanding of Section 3.

Lecture 15, Quiz for Section 3
10 questions
+ Section 4: Conquer Networking
4 lectures 30:20

This video will clear up common misconceptions about networking and help you create a clear understanding of what networking really is and why it’s important for you. 

NEW BONUS EBOOK: In this lecture, you can download a 90-page ebook called Networking 101: Social Skills for Business Success. It's normally priced at US$47 on the Executive Impressions website. But, it's yours for free!

16 - What Is Networking and Why Is it Important? Plus BONUS EBOOK!
07:33

Here is a fresh take on the types of people you can come across at networking events - not all of them are what you should aim to be.

Preview 06:59

Even the most experienced professionals still get nervous or confused at networking events. This video will teach you five things you need to do at a networking event to appear polished and poised. This video includes advice on how to choose the right group to talk to, how to exchange business cards and how to give the right handshake in Western business environments.

18 - Five Steps to Better Networking
11:17

Networking doesn’t stop when the event finishes. In this video, you’ll learn the art of following-up when you’ve connected with somebody at a networking event.

19 - What to Do After a Networking Opportunity
04:31

This quiz consists of 10 questions to test your understanding of Section 4.

Lecture 20, Quiz for Section 4
10 questions
+ Section 5: Master Your Conversations
6 lectures 50:30

There are roles and stages inside every conversation. In this video, you will learn about being a conversation follower and leader, the three stages a conversation follows, and why conversations are important in business.

21 - The Building Blocks of a Conversation
08:49

Starting a conversation with somebody new is daunting for many. In this video, you will learn about Stage 1 of conversations and two simple techniques to start a conversation when you meet somebody for the first time. I also share with you the power of compliments, but be careful because not all compliments are acceptable in business.

Preview 08:21

This is the stage where most people get stuck. You will learn how to avoid awkward silences when you transition into Stage 2 of a conversation, and how to sound intelligent in business conversations. You will also learn how to discover the other person’s opinions, ideas and attitudes which is unique to Stage 3 of conversations.

23 - How to Continue a Conversation
15:14

Ending a conversation must be done gracefully. In this video, you will learn four techniques that are easy to use when you want to end a conversation without looking abrupt or rude.

24 - How to End a Conversation
08:25

How do you deal with somebody who won’t stop talking? How do you deal with an interrupter? How do you avoid looking bored in conversations? In this video, you will learn exactly how to deal with these three conversation pitfalls without ruining your professional reputation.

25 - How to Deal With Conversation Pitfalls
07:01

Successful people always use the other person’s name in conversation. How do they do this? In this video, you will learn how to remember and use names to enhance your conversations and connections in business.

26 - Remembering and Using Names
02:40

This quiz consists of 10 questions to test your understanding of Section 5.

Lecture 27 Quiz
10 questions
+ Section 6: Nurture Your Digital Footprint
3 lectures 19:39

This video focuses heavily on how your online presence impacts the know, like and trust factor. You will learn what to do on Facebook, LinkedIn, and Twitter to help build the know, like and trust factor with other professionals.

Preview 08:29

In this video, you will learn what social media platform you should use if you’re an employee or an entrepreneur, based on your target audience and goals.

29 - Your Goals and the Right Platform for You
06:22

This video lecture will guide you through the five points that will make your LinkedIn profile professional.

30 - LinkedIn Profile Basics
04:48

This quiz consists of 10 questions to test your understanding of Section 6.

Lecture 31, Quiz for Section 6
10 questions
+ Section 7: Summary
2 lectures 28:31

Here is a summary video to pull together everything you have learned in this video course. 

32 - Final Thoughts
09:53

As a business etiquette consultant, I regularly receive questions from clients and readers of my blog. In this video, you will get my answers to three commonly asked questions. These questions talk about first impressions, how to appear confident when you don’t feel confident, and how to deal with workplace conflict.

33 - Q&A Video
18:38

This is the quiz I ask you to complete at the end of the course to test your understanding of business etiquette and social skills. It consists of 15 questions.

Lecture 34 Business Etiquette and Social Skills Post-Course Quiz
15 questions
+ Bonus Material
1 lecture 00:56

I'd like to let you know about other resources that can help you advance in your career. In this lecture, you'll learn about my my podcast, YouTube Channel and other Udemy courses.

Bonus resources on YouTube, Podcast and other Udemy courses
00:56