Emotional Intelligence & Empathy for Project Managers

Explore the meaning of emotional intelligence

What is emotional intelligence, and why is it important? On this course, you’ll explore how emotional intelligence influences not only our relationships with others but also with ourselves.

As well as exploring the origins of emotional intelligence, you’ll also learn about the key theorists who have attempted to define, develop and discuss this fascinating construct.

Discover why emotional intelligence is so important

Emotional intelligence is a sought-after skill. You’ll learn about how it’s different from ‘traditional’ intelligence, as well as how it can be used to develop relationships and guide self-development.

To give a balanced view of the subject, you’ll also look at some of the criticisms of emotional intelligence research.

Develop your emotional intelligence skills

By exploring the emotional intelligence definition and some of the key concepts surrounding it, you can develop your own emotional intelligence skills.

You’ll be able to identify some of the central components of this vital soft skill, and how they can be applied in certain situations.

Understand how emotional intelligence improves performance in the workplace

By the end of this course, you’ll also understand how emotional intelligence at work can be used. You’ll examine ways in which it’s measured, as well as how it can be applied in various organisational settings.

These emotional intelligence examples can help give you context for how it is used in the workplace.

What topics will you cover?

• The origins of emotional intelligence

• The trait, ability and mixed models of emotional intelligence

• How to measure emotional intelligence

• How emotional intelligence can be applied in organisational settings

• Emotional intelligence interventions