Business English Skills

Successful professional communication requires you to know English grammar rules and apply them correctly.

This video introduces you to five common grammar challenges for professionals so you can see the areas you need to practice and improve. Here are the five grammar topics in the video:

• Articles are “the”, “a”, and “an”. You'll learn how to choose the correct one.

• Conditionals help you discuss hypothetical situations, something that’s quite common in the workplace.

• Prepositions are the tiny words that show time and place.

• Verb tenses help you talk about the past, present, and future.

• Gerunds and infinitives help you avoid grammar errors.

This video will help you improve your grammar and give you a clear focus for areas to improve in the future.

Talking about large numbers is a part of business communication. This video shows you how to say large numbers correctly in English so you can have the confidence to use numbers in the workplace. Learn key strategies to say any number in English correctly:

• The 3-digit method of saying any-sized number

• The "hundred and" phrase you can use to say large numbers correctly every time

• The trick to build fluency saying large numbers

The video also gives you chances to practice large numbers to check your understanding and skills.

Giving and receiving opinions is a common practice at work. You often need to share opinions and agree or disagree with coworkers.

In this video, you’ll learn language and communication strategies for talking about opinions at work. You’ll see how to introduce your opinion and how to ask for other people’s opinions. You’ll also see how to agree and disagree with others in a professional, polite way.

Making requests is a common part of workplace communication. You use requests when you need something, like when you ask for help, ask for information, or ask a person to do something. This video shows you three ways to make requests at work:

1. Polite requests

2. Direct requests

3. Soft requests

Learn the strategies and language you need to give requests at work. This will help you develop your professional communication skills.

The telephone is one of the most common communication method at work. Since you can't see the other person, you need to focus even more on your language. In

The telephone is one of the main ways we all communicate at work. In this video, you will learn the language for having effective telephone conversations. You will also reflect on strategies for better telephone etiquette, helping you develop your business communication skills.

Here are the ten tips:

1. Be prepared.

2. Use a polite greeting.

3. Introduce yourself.

4. Ask if the person has time to talk.

5. Use polite language.

6. Pay attention to body language.

7. Avoid distractions.

8. Avoid dead air.

9. Ask permission to put someone on hold.

10. Use speakerphone correctly.

After watching this video and practicing your skills, you will be ready to communicate effectively and politely on the telephone.

Active listening is a crucial skill for professional success. It is when you pay attention to the speaker and use strategies to better understand the message. This video shows you five ways you can improve your active listening at work:

• Prepare to listen.

• Avoid distractions.

• Use extra information.

• Be a polite listener.

• Confirm understanding.

Watch the video to see the strategies for each tip. If you implement them at work, you will improve your professional communication skills.