Business English - Customer Service - Vocabulary & Skills
What you'll learn
- Useful Business English expressions to help you provide excellent Customer Service
- A range of vocabulary related to aspects of Customer Service
- How to talk about Customer Service approaches in perfect Business English
- How to deal with complaints and resolve problems using the right tone and language
- How to build relationships with your customers and make a good impression on them
- Business English writing skills for those all-important emails and letters
Requirements
- You should have at least A2-level English.
Description
Hello! I'm Francis, and I'm excited to be your guide on Udemy for this course, Business English - Customer Service.
This course is all about helping you get better at using your Business English skills to deal with complaints, resolve issues and build customer relationships.
Who Is This Course For?
You Work in Customer Service: If your job is to handle your company’s interactions with clients, this course will make your Business English better for work.
You Want to Work in English: It doesn’t matter if you’re not in Customer Service now. If you want a job where you need to speak English, this course is for you. In many jobs, you need to know a little about dealing with customers, such as how to send emails or the appropriate tone to use.
You're Still Studying/Recently Graduated: If you are looking for your first job, speaking English or not, this Business English course will help you improve your Customer Service skills more generally.
What Will You Learn?
Business English - Customer Service - Unit 1 - Introduction: First, we'll say hello and tell you what this course is all about.
Business English - Customer Service - Unit 2 - Handling Enquiries: learn how best to respond when customers or potential customers contact you.
Business English - Customer Service - Unit 3 - Taking Action: learn the language you need to use when taking steps to help your customer.
Business English - Customer Service - Unit 4 - Dealing with Complaints: learn how to deal with unhappy customers in a polite and professional way.
Business English - Customer Service - Unit 5 - Building Relationships: learn how to build and maintain a positive connection with your customer over time.
Business English - Customer Service - Unit 6 - Conclusion: We'll wrap up everything you've learned and talk about what's next.
Why Join This Course?
Learn From Experience: I've been teaching English for over 12 years, including time as an IELTS examiner. I know how to make learning fun and useful.
Real Situations: This course uses examples from the real world of work. You'll learn Business English that you can use right away. Plus, you'll learn from my experience of keeping my own customers happy.
Join Many Happy Students: Over 100,000 students have already improved their Business English (and English in general!) with my courses. You can be next!
What Will You Gain?
Speak About Customer Service: Feel more confident in your Business English when handling interactions with clients.
Better Business English Writing Skills: Write emails and messages that are clear and professional.
Useful Business English Knowledge: Learn English that will help you at work, not just in Customer Service.
Ready to Start?
Join me in Business English - Customer Service. Let's take your English to the next level together. See you in class!
Who this course is for:
- If you have a job speaking English, or want to get a job speaking English, this course is for you
- If you have a business and deal with customers, this course is for you.
- If you want to improve your communication skills for handling issues, this is the right course for you!
Instructor
- 4.7 Instructor Rating
- 16,572 Reviews
- 156,445 Students
- 25 Courses
Hello. My name is Francis, I'm from the UK, and I'm the founder of Last Minute English.
Last Minute English creates online video courses to help you improve your spoken and written English, with a particular focus on English exams like the IELTS, TOEIC, and Duolingo. We also help you reach advanced level English with specialist courses on Grammar, Vocabulary, Fluency and more.
I'm a qualified IELTS Examiner. I previously lived in China (9 years) and Colombia (2 years), and now live in Manchester, UK. My experience and my passion is helping students to get high scores in their IELTS exam. I believe that understanding is the key to success in the IELTS exam, so my IELTS courses teach:
1) HOW the IELTS examiner decides your score
2) WHAT you can do to meet the IELTS examiner's requirements
I'm also a keen language learner, and have achieved fluency in Mandarin Chinese and Spanish. If you are interested in learning beginner Chinese, check out my two Chinese courses- you can even try one for free
IELTS y profesor de idiomas
Hola. Me llamo Francis, soy del Reino Unido y fundador de Last Minute English.
En Last Minute English creamos cursos online para ayudarte a mejorar tu inglés oral y escrito, con especialización en los exámenes de inglés como el IELTS, ¡y ahora también brindamos cursos de inglés básico.
Soy examinador calificado de IELTS. He vivido en China, donde he ayudado a muchos estudiantes a obtener puntuaciones altas en sus exámenes IELTS. Creo que la comprensión es la clave del éxito en el examen IELTS, por lo que mis cursos IELTS enseñan:
1) CÓMO decide el examinador del IELTS tu puntuación.
2) QUÉ puedes hacer para cumplir los requisitos del examinador del IELTS.
También soy un gran aficionado a los idiomas y he conseguido fluidez en chino mandarín y español.
En el curso de español aplico mis conocimientos del idioma y mi experiencia con la cultura para que comprender y aprender inglés sea más fácil e interesante.
Te espero