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Business English Course for Customer Service Professionals
Rating: 4.4 out of 5(458 ratings)
2,438 students

Business English Course for Customer Service Professionals

Learn the essentials of customer service and upgrade your business English fluency with this comprehensive course!
Created byLinguae Learning
Last updated 3/2023
English
English [Auto],

What you'll learn

  • The principles of customer service
  • Master Business English and improve your customer service
  • Different phrases and expressions for different CS situations
  • What is jargon and how to utilize it to your advantage
  • Important idioms and phrases in CS
  • The correct use of connotation and intonation
  • How to use the different tones in English for diverse CS situations
  • How to deal with different clients and resolve conflicts
  • The best practices and tricks in CS

Course content

4 sections • 14 lectures • 2h 41m total length

  • Introduction to the Course3:07

    Develop business English for customer service by mastering conversation, pronunciation, and people skills to sound like a native speaker. Josh guides goals, resources, and practice to help you succeed.

  • Course Overview4:37

    Equip yourself with natural customer service phrases, improve fluent intonation, and master conflict resolution, rephrasing, and best practices through self-assessment quizzes and ready-to-use resources.

  • What is Customer Service4:43

    Customer service encompasses everything that happens after a sale, including support, troubleshooting, and handling complaints, to care for customers and make them feel valued.

  • Why is Customer Service Important?6:55

    Prioritize customer service as a crucial part of business, since it builds retention and product value through care. Bad service can destroy growth and devalue a product.

  • The Best and Worst Part11:40

    Navigate the best and worst parts of customer service, from the middleman role and high tensions to rewarding problem solving and care. Learn to handle repetitive problems and manage expectations.

Requirements

  • Basic knowledge of English
  • Basic understanding of customer service
  • A desire to learn!

Description

Learn all there is to know about Customer Service with Business English!

Deal with clients like a pro!

Have you found yourself in difficult situations when doing customer service? Maybe you are experiencing significant trouble in talking with native English speakers on the phone or knowing what words to say in order to not spark an argument. Whether you are just starting to work in customer service or are already in the field, this course is all about teaching you the finer parts of being a customer service representative using Business English.

In this course, you are going to get an overview of the most difficult parts of doing customer service utilizing Business English. You are going to learn the importance of jargon and how to put it in action, as well as what is the difference between denotation and connotation and how to leverage that in order to speak more powerfully. You will learn the importance of intonation and how to sound more like a native speaker, as well as how to handle conflict from a Western point of view. Lastly, you will get exclusive tips and tricks from experts in the field.

Our instructors have years of experience not only in customer service, but also in teaching English, and the expertly-crafted syllabus is designed to be easy to follow and thorough. We’ve even included plenty of real-life examples and quizzes for you to study and practice. That’s why this is the only Customer Service with Business English course you’ll ever need to become an expert in the field!

Start learning today!


After taking this course, you will be able to:


  • Use Business English correctly in your customer service practice

  • Use the right communication tools in English for different situations

  • Resolve and manage communication conflicts effectively

Who this course is for:

  • Customer Service professionals wanting to boost their career
  • Beginners in the field of customer service
  • Non-native speakers who want to improve their business English skills and communicate with customers better

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