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Business Communication Skills : Professional Communication
Role Play
New
Rating: 4.8 out of 5(32 ratings)
119 students

Business Communication Skills : Professional Communication

Communication Skills, Business Communication, Presentation Skills, Public Speaking, Leadership, Management Skills
Role Play
New
Created byLevent Ertunalılar
Last updated 8/2026
English
English [Auto],

What you'll learn

  • Communicate clearly, confidently, and professionally in business situations.
  • Write effective emails, reports, memos, notices, and workplace messages.
  • Improve active listening, questioning, paraphrasing, and clarification skills.
  • Choose the right communication style for different audiences and situations.
  • Participate more effectively in meetings, team discussions, and online conversations.
  • Plan and deliver clear, persuasive, and professional business presentations.
  • Give feedback, receive feedback, and handle difficult conversations with respect.
  • Communicate more effectively across cultures, remote teams, and leadership situations.
  • Use persuasion, negotiation, and influence ethically in professional communication.
  • Build a personal action plan to improve long-term business communication skills.

Course content

6 sections • 34 lectures • 4h 11m total length

  • Introduction to Business Communication Skills14:44
  • Why Communication Matters in Business7:21
  • The Communication Process in Organizations8:32
  • Sender, Receiver, Message, Channel, and Feedback7:26
  • Formal and Informal Business Communication7:30
  • Internal and External Business Communication8:49
  • Common Barriers to Effective Communication8:33
  • The Cost of Poor Communication in Business7:31

Requirements

  • Desire to learn.

Description

“This course contains the use of artificial intelligence”

Strong communication is one of the most important skills for success in today’s business world. Whether you are writing emails, speaking in meetings, giving presentations, listening to colleagues, handling feedback, communicating with clients, or leading a team, the way you communicate directly affects trust, clarity, productivity, and professional relationships.

This course is designed to help you build practical business communication skills that you can use in real workplace situations. You will learn how to communicate clearly, professionally, and confidently across many common business contexts, including conversations, written messages, meetings, digital communication, presentations, feedback, difficult conversations, persuasion, negotiation, cross-cultural communication, and leadership communication.

Throughout the course, each lesson focuses on a specific communication skill and explains it with clear workplace examples. You will learn not only what effective communication means, but also how to apply it in daily business situations. The course avoids overly theoretical explanations and focuses on practical techniques that professionals, employees, managers, entrepreneurs, students, and early-career learners can use immediately.

You will explore how to structure spoken messages, write professional emails, listen actively, ask better questions, avoid misunderstandings, manage online communication, participate in meetings, deliver persuasive presentations, give and receive feedback, handle difficult conversations, communicate bad news, manage objections, influence ethically, and communicate effectively across cultures and global teams.

By the end of this course, you will have a stronger understanding of how business communication works and how to improve your own communication habits. You will also create a personal business communication action plan to continue developing your skills after the course.

If you want to communicate more clearly, build stronger professional relationships, reduce misunderstandings, and become more confident in workplace communication, this course is for you.

“This course contains the use of artificial intelligence.”

Who this course is for:

  • Professionals who want to communicate more clearly and confidently at work.
  • Employees who need to improve emails, meetings, presentations, feedback, and workplace conversations.
  • Managers, team leaders, and supervisors who want to communicate expectations, priorities, and feedback more effectively.
  • Entrepreneurs and business owners who communicate with clients, partners, suppliers, and teams.
  • Students, new graduates, and early-career professionals preparing for the business world.
  • Remote and hybrid workers who want to improve digital communication and online meeting skills.
  • Anyone who wants to build stronger professional relationships through clear, respectful, and effective communication.

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