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Business Communication Skills
Rating: 4.5 out of 5(1 rating)
2 students

Business Communication Skills

Different methods of communication and how to make the most of them.
Created byBizfacility (Pty) Ltd
Last updated 2/2022
English
English [Auto],

What you'll learn

  • What is communication?
  • Understanding communication barriers
  • Para-verbal communication skills
  • Non-verbal communication skills
  • Speaking like a star
  • Listening skills
  • Asking good questions
  • Appreciative enquiry
  • Mastering the art of conversation

Course content

1 section • 5 lectures • 1h 43m total length

  • Introduction12:13

    Explore how verbal, para verbal, nonverbal, and written forms shape business communication. Identify barriers, practice active listening, and ask effective questions to improve workplace conversations.

  • Part 221:23

    Identify and bridge communication barriers such as language, culture, education, and time zones by planning clearly, using visuals or translators, and mindful tone to improve cross-cultural understanding.

  • Part 320:58

    Examine how tone, pitch, and speed influence message reception and apply body language awareness, including seven percent verbal and fifty-five percent nonverbal cues, for effective workplace communication.

  • Part 430:58

    Learn to craft concise messages using the star framework (situation, task, action, result), ask open and closed questions, and practice active listening with paraphrasing and clarifying questions.

  • Part 518:22

    Appreciative inquiry guides you to value what works, through four stages—discover, dream, design, destiny. Master advanced communication, build dialogue, and lead with concise, I-statements and common ground.

Requirements

  • No experience needed

Description

BUSINESS COMMUNICATION SKILLS

It is crucial to communicate effectively in negotiations to ensure you achieve your goals. Communication is also important within the business. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.

Business communications the process of sharing information between employees within and outside a company. Effective business communication is how employees and management interact among each other to reach organizational goals and be more aligned with the core company values. Its main purpose is to improve organizational practices, eliminate silos, keep employees informed and reduce errors. Effective business communication is essential for success and growth of every organization. Unlike everyday communications, business communication is always goal oriented.

We communicate with people for the better part of everyday and should have mastered it by now. Yet, everyday miscommunications occur between people. This comprehensive online course will help delegates understand the different methods of communication and how to make the most of them.

Course Content:

  • What is communication?

  • Understanding communication barriers

  • Para-verbal communication skills

  • Non-verbal communication skills

  • Speaking like a star

  • Listening skills

  • Asking good questions

  • Appreciative enquiry

  • Mastering the art of conversation

Who will this package benefit?

Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.

Business professionals that require the skills to make successful presentations will also benefit from this self-study package as well as practitioners who may benefit from learning shortcuts that will enable them to use Microsoft Excel and Word more effectively and efficiently.

Who this course is for:

  • Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators
  • Business professionals that require the skills to make successful presentations will also benefit from this self-study package

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