The Complete Business Communication Masterclass

Name: The Complete Business Communication Masterclass
Rating: 4.6 (8259 reviews)

Improve your productivity and relationships in the workplace through the hidden secrets of communication!

Highest Rated

Created byIrina Ketkin

Last updated 2/2024

English

What you'll learn

Use an effective communication process
Find your communication style
Reflect on your communication strengths
Develop your communication weaknesses
Demonstrate assertive behaviour
Adopt assertive language
Adapt your body language
Write effective emails that get responses
Experiment with empathy
Adapt your communication style to get better results

Course content

7 sections • 24 lectures • 3h 3m total length

Introduction3:34
Identify your communication process, barriers, and styles, then sharpen verbal, nonverbal, and written skills while practicing empathy and adapting to different people through active Q&A discussions.
What is communication? Building Blocks and Channels16:41
Identify the building blocks of communication—verbal, nonverbal, and written—and compare five channels, including in-person, email, text, reports and presentations, and video calls.
Benefits of Good Communication3:53
Discover how good communication builds trust, solves and prevents problems, provides clarity, strengthens relationships, reads cues, boosts productivity, and creates good first impressions.
Communication Process2:27
Explore the communication process by examining the sender and receiver, context, channel, message encoding and decoding, and feedback loops, and identify barriers and noise that disrupt understanding.
Communication Barriers7:15
Identify seven communication barriers—physical, language, psychological, emotional, cultural, attitude, and organizational—and understand how they disrupt messages and how to address them.
The 5 C's of Effective Communication3:42
Master the five c's of effective communication—clear, concise, complete, correct, and considerate—applied to verbal and written messages with audience-aware language, accuracy, and well-structured information.
Qualities of a Good Communicator4:13
Develop your communication as a practiced skill by mastering four key skills—active listening, empathy, keeping an open mind, and a positive mindset—through reflection and concrete behavior changes.
The Betari Box7:01
Explore the battery box model, showing how attitudes shape behaviors in a cycle that affects others, and learn self-reflective strategies to break negative workplace patterns.
Communication Styles7:26
Explore aggressive, passive, and assertive styles and learn practical strategies to communicate clearly, set boundaries, listen well, and foster respectful collaboration.

Verbal Communication3:41
Explore verbal communication basics through a guided hands-on exercise, then learn to strengthen messages with visual feedback, listening, nonverbal cues, and effective questioning.
I-statements8:03
Learn to use I statements to discuss problems without blaming others by describing the situation, sharing feelings, outlining consequences, and specifying future changes to boost cooperation and trust.
Asking Questions10:04
Learn how to use open and closed questions to fuel dialogue, clarify points, and engage others, using Kipling five Ws and an H to transform conversations.
Listening15:33
Master listening as a business skill by distinguishing facts, feelings, and intentions, practicing four levels of listening from cosmetic to deep, and using verbal and nonverbal cues to show engagement.

Non-verbal Communication3:09
Master nonverbal communication by aligning audio and visual cues with your messages, from voice qualities to gestures, eye contact, and facial expressions.
Body Language15:43
Explore how to read and use body language in context, using the five C's—context, clusters, congruence, consistency, culture—along with posture, gestures, and facial expressions to convey confidence and understanding.
Voice7:54
Master voice as a physical instrument by understanding breathing from the abdomen and four core qualities—volume, clarity, tone, and pacing—and applying practical exercises like vocal warm ups, posture, and rehearsal.

Written Communication5:02
Discover how to craft written messages that are clear, concise, complete, correct, and considerate, using grammar, editing, and audience awareness to ensure your writing is understood.
Effective Emails, part 114:17
Learn to craft effective emails by focusing on audience, purpose, and the one thing rule, then design skimmable messages with clear tone, formatting, and readability.
Effective Emails, part 212:52
Dissect each email section, starting with a three-to-eight word subject line, to apply Blut bottom line on top, clear greetings, precise call to action, and proper attachments and links.
Report Writing10:42
Master report writing by defining audience and scope with the Muscala technique, then apply a six-part structure: executive summary, introduction, body, conclusions and recommendations, references, and appendices.

Social Styles, part 18:51
Identify the four social styles—expressive, amiable, driver, and analyst—and map them on a two-axis matrix of assertiveness and responsiveness to tailor communication.
Social Styles, part 26:15
The complete business communication masterclass lecture on social styles (expressive, drivers, analysts) explains strengths, weaknesses, and engagement tactics to tailor messages and avoid miscommunication.

Requirements

No previous knowledge or experience required

Description

Welcome to the Complete Business Communication masterclass course, where you will learn how to transform your workplace and relationships through the power of communication.

My name is Irina Ketkin, and I have been a Learning and Development practitioner since 2011 with experience in training soft skills and people development. I have worked with companies around the world and across multiple industries. I help employees, managers and leaders find their voices and fulfil their potential through soft skills training, custom-made development programmes, team building workshops, and personal coaching.

I designed this course for anyone looking to improve their professional lives and enhance their communication game.

By the end of the course, you will be able to use the communication process to your advantage, find your own style, reflect on your communication strengths and develop your weaknesses, you will demonstrate assertive behaviour and adopt an assertive language; We will work with your body, hands, gestures and facial expressions. I will also help you write effective emails that get responses and reports that are actually read! And if that’s not enough, we’ll experiment with empathy and social styles that will help you understand others better and make sure they understand you as well.

Each lesson comes with a range of exercises and discussions you can take part in. And if you want feedback on your progress, all you have to do is ask for it.

If you are looking to improve your workplace or build better relationships with people you work with, then this is the course for you!

And I look forward to seeing you on the other side!

Who this course is for:

Anyone interested in improving their business communication skills
Anyone looking to get better results at work
Anyone seeking to understand others and be understood
Young professionals in the beginning of their business careers

The Complete Business Communication Masterclass

What you'll learn

Explore related topics

Course content

Introduction9 lectures • 56min

Verbal Communication4 lectures • 37min

Non-verbal Communication3 lectures • 27min

Written Communication4 lectures • 43min

Empathy1 lecture • 5min

Social Styles2 lectures • 15min

Closing1 lecture • 1min

Requirements

Description

Who this course is for: