The Complete Business Communication Masterclass
What you'll learn
- Use an effective communication process
- Find your communication style
- Reflect on your communication strengths
- Develop your communication weaknesses
- Demonstrate assertive behaviour
- Adopt assertive language
- Adapt your body language
- Write effective emails that get responses
- Experiment with empathy
- Adapt your communication style to get better results
Requirements
- No previous knowledge or experience required
Description
Welcome to the Complete Business Communication masterclass course, where you will learn how to transform your workplace and relationships through the power of communication.
My name is Irina Ketkin and I am a Learning and Development consultant with over a decade of experience in training soft skills and people development. I have worked with companies around the world and across multiple industries. I help employees, managers and leaders find their voices and fulfil their potential through soft skills training, custom made development programmes, team building workshops and personal coaching.
I designed this course for anyone looking to improve their professional lives and enhance their communication game.
By the end of the course, you will be able to use the communication process to your advantage, find your own style, reflect on your communication strengths and develop your weaknesses, you will demonstrate assertive behaviour and adopt an assertive language; We will work with your body, hands, gestures and facial expressions. I will also help you write effective emails that get responses and reports that are actually read! And if that’s not enough, we’ll experiment with empathy and social styles that will help you understand others better and make sure they understand you as well.
Each lesson comes with a range of exercises and discussions you can take part in. And if you want feedback on your progress, all you have to do is ask for it.
If you are looking to improve your workplace or build better relationships with people you work with, then this is the course for you!
And I look forward to seeing you on the other side!
CREDITS: This presentation template was created by Slidesgo, including icons by Flaticon, infographics & images by Freepik
Who this course is for:
- Anyone interested in improving their business communication skills
- Anyone looking to get better results at work
- Anyone seeking to understand others and be understood
- Young professionals in the beginning of their business careers
Instructor
- 4.5 Instructor Rating
- 9,863 Reviews
- 28,752 Students
- 6 Courses
I am a Learning and Development Consultant and have been in the field for 10+ years. I help organizations implement their own learning and development programs. My specialties include facilitating live training workshops, creating learning content and one-on-one coaching sessions. My approach is collaborative, interactive, and engaging, and I work with individuals and teams from all levels of the organization, including C-suite executives.
Over the years I has trained hundreds of people around the world, facilitated many team sessions, created and curated eLearning content, designed websites and produced whiteboard explainer videos and animations, coached and mentored, developed leaders and their teams, motivated people, and all the (boring) administrative tasks in between. But what I actually do is
DESIGN LEARNING EXPERIENCES
I hold a bachelor degree in Business Administration and is an Associate Member of the Chartered Institute of Personnel Development (CIPD). I am the founder of Learning Adventures - a boutique Learning and Development consultancy providing B2C and B2B solutions in the field of personal, management, leadership and team development - training, coaching, psychometric assessments, content creation, management and leadership academies and many others. And most recently, I launched The L&D Academy - an online educational space for Learning and Development practitioners that offers online courses, wealth of resources, industry news and a growing community.