Business Chinese: Customer Service Skills
What you'll learn
- Develop simple but persuasive speaking skills in Mandarin Chinese
- Show empathy to customers in Mandarin Chinese
- Develop the ability to use simple but positive language
- Focus on the solutions
- Thank customers for their patience, understanding and valued loyalty
- How to deal with angry customers
- How to collect and verify customers' details
- Elementary knowledge of the Chinese language
- Willingness to learn
Being an expert in customer service is mostly about getting the most basic support skills right.
Communicating properly, expressing empathy and willingness to help, staying motivated is just a handful of important skills that every customer service agent/support rep needs to be good at.
This series of videos will take you through the basics of customer service in Mandarin Chinese. The topics we cover are:
How to break the language barriers
How to start a conversation
How to verify and collect customers' details
How to ask customers to wait
How to reassure the customers
How to deal with Angry customers
How to deal with Happy customers
How to handle different types of scenarios (Asking customers to repeat themselves, retry the process and how to say "No" politely).
How to respond to customers' feedback/suggestions/advice
How to close the conversation professionally
This course is ideal for you if you are just starting your career in customer service; if you just need a refresher on some of the basics, or you are a business owner that wants to do business with the Chinese market.
Due to the language barriers, you may not be able to solve the problem immediately, but after this course, you will develop simple but persuasive skills to help you:
Calm customers down/ Break the ice
Record relevant information
Pave the way for further assistance
Who this course is for:
- Beginner Mandarin learner who values the importance of Customer Service
- Customer Service Staff members/ Business Owners who values their Chinese customer base.
I am Jocelyn, a qualified Business Commerce educator and I manage my family businesses. As part of our business consulting and management services, we connect local businesses with Chinese corporate companies and Chambers of Commerce.
I love teaching Mandarin. As a multi-lingual, I enjoyed the benefits of it. When I am teaching Mandarin to my non-Chinese students, I find that they struggle with Pinyin, that's why all of my courses are accompanied by romanization to help ease the pronunciations.
I believe that when you learn a new language, you will need to understand the culture as well. That's why I love taking time to explain the cultural values, practices and stories so you will learn beyond the language itself.
Excited to be your Chinese business teacher. See you on the inside!