Business Chinese: Customer Service Skills
What you'll learn
- Develop simple but persuasive speaking skills in Mandarin Chinese
- Show empathy to customers in Mandarin Chinese
- Develop the ability to use simple but positive language
- Focus on the solutions
- Thank customers for their patience, understanding and valued loyalty
- How to deal with angry customers
- How to collect and verify customers' details
Requirements
- Elementary knowledge of the Chinese language
- Willingness to learn
Description
Being an expert in customer service is mostly about getting the most basic support skills right.
Communicating properly, expressing empathy and willingness to help, staying motivated is just a handful of important skills that every customer service agent/support rep needs to be good at.
This series of videos will take you through the basics of customer service in Mandarin Chinese. The topics we cover are:
How to break the language barriers
How to start a conversation
How to verify and collect customers' details
How to ask customers to wait
How to reassure the customers
How to deal with Angry customers
How to deal with Happy customers
How to handle different types of scenarios (Asking customers to repeat themselves, retry the process and how to say "No" politely).
How to respond to customers' feedback/suggestions/advice
How to close the conversation professionally
This course is ideal for you if you are just starting your career in customer service; if you just need a refresher on some of the basics, or you are a business owner that wants to do business with the Chinese market.
Due to the language barriers, you may not be able to solve the problem immediately, but after this course, you will develop simple but persuasive skills to help you:
Calm customers down/ Break the ice
Record relevant information
Pave the way for further assistance
Who this course is for:
- Beginner Mandarin learner who values the importance of Customer Service
- Customer Service Staff members/ Business Owners who values their Chinese customer base.
Instructor
- 4.8 Instructor Rating
- 235 Reviews
- 27,298 Students
- 4 Courses
Welcome to the world of Chinese language, AI innovation, and cultural connection!
I'm Jocelyn, your dedicated instructor, and I’m honored to be your guide on this enriching journey through language, culture, and the future of learning.
Qualifications and Background
With a Bachelor of Education and a strong academic foundation in Business Commerce from the prestigious University of the Witwatersrand (South Africa), I combine educational expertise with real-world experience.
I'm more than just a teacher — I’m a business manager, curriculum developer, and entrepreneur, with years of experience successfully managing my family’s businesses and consulting with companies across cultural boundaries.
Top Achiever in Chinese Studies
My passion for the Chinese language runs deep. I’m proud to be a Top Achiever Award recipient for Cambridge A-Level Chinese, a recognition of my commitment to excellence in Mandarin.
As a multilingual educator, I’ve personally experienced how learning a new language opens doors — both personally and professionally. I want the same for you.
Bridging Worlds — From Business to Culture
I’ve worked closely with Chinese companies, Chambers of Commerce, and African businesses, helping them communicate, collaborate, and grow. My goal is to bridge language and cultural gaps to help people thrive in a connected world — especially through entrepreneurship and education.
Empowering the Future with AI + Entrepreneurship
In addition to language teaching, I’m also the creator of AI learning programs for children and entrepreneurs. I help learners harness AI tools like ChatGPT, Canva, Scratch, and Midjourney to unlock creativity, improve productivity, and launch real-world projects — all while cultivating ethical and effective digital habits.
Whether you're here to learn Mandarin, explore Chinese culture, or gain AI and entrepreneurial skills, my mission is to equip you with practical knowledge and meaningful insights that create real opportunities.
Let’s Learn. Let’s Create. Let’s Connect.
Join me as we explore language, culture, and innovation — and transform the way you learn, grow, and succeed in today’s global world.
Start your journey today.