Business Chinese: Customer Service Skills
What you'll learn
- Develop simple but persuasive speaking skills in Mandarin Chinese
- Show empathy to customers in Mandarin Chinese
- Develop the ability to use simple but positive language
- Focus on the solutions
- Thank customers for their patience, understanding and valued loyalty
- How to deal with angry customers
- How to collect and verify customers' details
- Elementary knowledge of the Chinese language
- Willingness to learn
Being an expert in customer service is mostly about getting the most basic support skills right.
Communicating properly, expressing empathy and willingness to help, staying motivated is just a handful of important skills that every customer service agent/support rep needs to be good at.
This series of videos will take you through the basics of customer service in Mandarin Chinese. The topics we cover are:
How to break the language barriers
How to start a conversation
How to verify and collect customers' details
How to ask customers to wait
How to reassure the customers
How to deal with Angry customers
How to deal with Happy customers
How to handle different types of scenarios (Asking customers to repeat themselves, retry the process and how to say "No" politely).
How to respond to customers' feedback/suggestions/advice
How to close the conversation professionally
This course is ideal for you if you are just starting your career in customer service; if you just need a refresher on some of the basics, or you are a business owner that wants to do business with the Chinese market.
Due to the language barriers, you may not be able to solve the problem immediately, but after this course, you will develop simple but persuasive skills to help you:
Calm customers down/ Break the ice
Record relevant information
Pave the way for further assistance
Who this course is for:
- Beginner Mandarin learner who values the importance of Customer Service
- Customer Service Staff members/ Business Owners who values their Chinese customer base.
Welcome to the world of Chinese language and culture! I'm Jocelyn, your dedicated instructor, and I'm thrilled to be your guide on this exciting linguistic and cultural journey.
Qualifications and Background:
With a solid academic foundation in Business Commerce and a degree from the prestigious University of Witwatersrand in South Africa, I bring a wealth of knowledge to the table.
I'm not just an educator; I'm a practitioner. As a business manager, I've successfully overseen and managed my family's businesses. This hands-on experience has given me invaluable insights into the practical application of language in the business world.
My passion for the Chinese language is deeply rooted in my own achievements. I'm proud to have earned the "Top Achiever Award" for the Cambridge Advanced level in Chinese, a testament to my dedication and expertise.
Connecting Worlds: Bridging Business Gaps:
In my career, I've had the privilege of connecting local businesses with Chinese corporate companies and Chambers of Commerce. My experience in business consulting and management services has allowed me to foster connections and bridge cultural gaps, enabling businesses to thrive in the global market.
Teaching Mandarin: A Multilingual Perspective:
I have a special affinity for teaching Mandarin, and I'm excited to share my passion with you. As a multilingual individual, I've personally reaped the benefits of knowing multiple languages. Mandarin is a beautiful language with a rich history, and I'm here to help you unlock its full potential.
Beyond Language: Embracing Culture:
Language and culture are intertwined. I firmly believe that to truly master a language, you need to understand the culture that surrounds it. That's why I'm committed to not only teaching you the language but also delving into the cultural values, practices, and stories that make it come alive.
With my guidance, you'll not only speak Mandarin but also gain a deeper appreciation for the customs, traditions, and rich history that shape this incredible language.
Join me in this enriching journey of learning Mandarin and exploring the captivating world of Chinese culture. Together, we'll open doors to new opportunities, broaden your horizons, and foster meaningful connections. Let's embark on this exciting adventure together.
Start your Mandarin learning journey with me today and discover the wonders of language and culture!