
Explore the overview and six processes in business analytics, from business understanding to deployment, including a healthcare case study on minimizing medical insurance claim errors.
Explore how business insights guide future strategies and day-to-day operations, using Gartner’s business analytics framework of analytic capabilities, information capabilities, and decision capabilities, and the six-step process.
Frame problems by analyzing the business context, distinguishing well-structured and ill-structured issues, and mapping decisions to questions. Build a knowledge map to reveal analytical opportunities and insights.
Model business processes with data flow, data stores, and external entities, then apply matrix to define what is measured and why to drive decisions.
Explore how analytics align business goals with decision making, define a roadmap, and use targeted donor questions to improve processes, identify high-potential donors, and tailor outreach.
Identify the second step outcome as enhanced specificity and decision boundaries, achieved through a knowledge map that selects who to solicit based on intrinsic and extrinsic factors and donor capacity.
Master data understanding by identifying data sources, including transactional, informational, and derived systems, applying data enrichment and sampling, and managing the data life cycle for analytics.
Learn how to exploit data that no one else has by leveraging unique internal operations data and customer relationship data, including IoT sensors, transactional systems, data warehouses, and data quality.
Examine how informational systems use data warehouse and data mart to support operations, differentiate OLAP from OLTP, and master slice and dice, drill down, and roll up.
prepare data after understanding, covering univariate and bivariate analysis, outlier handling, and transformation, with coding schemes, correlations, and statistical tests.
Explain data modeling as mapping business problems to techniques, and address four questions on techniques, assumptions, access, and interpretation, covering predictive analytics, time series forecasting, classification, clustering, and optimization.
Explore the six-part business analytics process from understanding to deployment, evaluate predictive models with training and validation data, and deploy insights via graphical dashboards to guide decision making.
Explore a health insurance fraud case, outlining six business analytics steps from perspective to data understanding, and detailing fraud patterns and data flow from transactional systems to data warehouses.
Prepare data across types, missing values, relationships, and distribution, then apply predictive analytics with bivariate analysis, classification, and clustering to identify fraud and reduce insurance claim errors and costs.
Course Introduction:
In today's data-driven world, the ability to effectively analyze and leverage data is a vital skill in business decision-making. Business and Data Analytics: Turning Insights into Action is designed to help students understand how business analytics is applied across industries to solve complex problems. This course offers a deep dive into key processes such as business process modeling, data preparation, and deployment, as well as uncovering hidden opportunities through data exploitation. Whether you're new to the field or looking to enhance your skills, this course equips you with practical knowledge that can be applied immediately to drive business results.
Section-wise Write-up:
Section 1: Business and Data Analytics
This section provides an introduction to business analytics, focusing on how organizations use data to gain insights and make informed decisions.
Lecture 1: Introduction to Business and Data Analytics: The course kicks off by introducing the role of analytics in business. Students will understand what business analytics is, its importance, and how it shapes strategic decisions.
Lecture 2: Where are Insights Business Analytics Being Used?: This lecture explores various industries and sectors where business analytics plays a crucial role, providing real-world examples of how data insights drive success.
Lecture 3: Problem Framing Process: Students will learn the problem-framing process, which is essential for identifying the right business problems to solve using analytics. This step is critical for ensuring that data analysis leads to actionable solutions.
Section 2: Business Process Model
In this section, students will learn about business process modeling, data understanding, and how to exploit data for competitive advantage.
Lecture 4: Business Process Modelling: This lecture covers the concept of business process modeling, which is essential for visualizing and improving business operations. Students will learn the methods and techniques used to model business processes effectively.
Lecture 5: Outcome of the First Step: The first step in business process modeling often involves defining goals and scope. This lecture covers the expected outcomes from this critical phase.
Lecture 6: Outcome of the Second Step: Moving from modeling to implementation, this lecture outlines the outcomes of the second step of the business process model, including refining processes and ensuring alignment with business objectives.
Lecture 7: Data Understanding: Students will explore how data understanding is critical to business analytics. This includes identifying the right data sources, cleaning data, and ensuring it aligns with the business needs.
Lecture 8: How Do You Exploit Data that No One Else Has?: This lecture focuses on techniques for gaining a competitive edge by exploiting unique or hidden data that others might overlook, offering insights that lead to better business strategies.
Lecture 9: Informational System Usually: The final lecture in this section covers the role of information systems in business analytics, including how they manage and store data to support decision-making.
Section 3: Working on Data
This section introduces the core aspects of data preparation, evaluation, and deployment—critical stages in the analytics workflow.
Lecture 10: Data Preparation: Students will learn how to prepare data for analysis, focusing on tasks such as data cleaning, transformation, and integration. Proper data preparation is essential for accurate and reliable analysis.
Lecture 11: Evaluation: Once data is prepared, the next step is evaluation. This lecture explores how to evaluate models and insights to ensure they meet business objectives and solve the problem at hand.
Lecture 12: Deployment: After the analysis and evaluation, the final step is deployment. This lecture covers how to effectively deploy analytics solutions within the business for long-term impact.
Lecture 13: Major Health Insurance Company: This case study will demonstrate how a major health insurance company successfully used data analytics to drive decisions and improve their business operations.
Lecture 14: Process: The final lecture in this section wraps up the course by discussing the overall process of applying business and data analytics in a real-world scenario, reinforcing how the principles learned throughout the course can be applied across industries.
Conclusion:
By the end of this course, students will have a solid understanding of how data analytics can transform business strategies. From framing business problems to deploying data-driven solutions, this course prepares students to leverage analytics to drive change and success in their organizations.