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Business Analysis Competencies: Personal Skills (IIBA-ECBA)
Rating: 4.6 out of 5(116 ratings)
12,497 students

Business Analysis Competencies: Personal Skills (IIBA-ECBA)

Business Analysis Certification Program (IIBA - ECBA Certification)
Created bySorin Dumitrascu
Last updated 11/2025
English

What you'll learn

  • Recognise behaviors associated with learning, creative thinking, and visual thinking skills
  • Identify behaviors associated with conceptual and systems thinking skills
  • Recognise effective decision-making and problem-solving skills
  • Recognise attributes of effective analytical thinking skills
  • Understand behaviours associated with effective teamwork, facilitation, and teaching
  • Recognise the traits of an effective leader and negotiator
  • Recognise attributes of effective interaction skills
  • Understand factors that may inhibit effective communication
  • Identify characteristics of effective verbal communication
  • Identify characteristics of effective nonverbal communication
  • Identify characteristics of effective written communication
  • Identify characteristics of effective listening
  • Recognise attributes of effective communication skills

Course content

1 section • 22 lectures • 2h 39m total length

  • A day in the life of a business analyst3:24

    A day in the life of a business analyst

  • Course Choice, Skill Development and Prior Knowledge
  • Course Overview2:13

    This course is the first in a two-part series on business analysis competencies, or underlying competencies, as they're called in the BABOK Guide.

  • Effective Learning7:04

    Effective Learning

  • FAQs1:02

    FAQs

  • Program Overview9:55

    The Business Analysis Certification Program is aligned with the (Business Analysis Body of Knowledge Guide) BABOK v3 and has a total of fourteen sections that are also presented as individual courses for your convenience.

  • Creative and Visual Thinking11:30

    After completing this topic, you should be able to recognise behaviours associated with learning, creative thinking, and visual thinking skills

  • Conceptual and Systems Thinking6:37

    After completing this topic, you should be able to identify behaviours associated with conceptual and systems thinking skills

  • Decision Making and Problem Solving6:52

    After completing this topic, you should be able to recognise effective decision-making and problem-solving skills

  • The Science of Better Learning5:14

    The Science of Better Learning

  • Exercise: Analytical Thinking Core Competencies14:34

    After completing this topic, you should be able to recognise attributes of effective analytical thinking skills

  • Concepts, Insights and Inquiries
  • Teamwork, Facilitation, and Teaching8:39

    After completing this topic, you should be able to recognise behaviours associated with effective teamwork, facilitation, and teaching

  • Leadership and Negotiation Skills5:43

    After completing this topic, you should be able to recognise the traits of an effective leader and negotiator

  • Exercise: Interaction Core Competencies13:25

    After completing this topic, you should be able to recognise attributes of effective interaction skills

  • Communication Skills Overview6:21

    After completing this topic, you should be able to recognise factors that may inhibit effective communication

  • Verbal Communication4:04

    After completing this topic, you should be able to identify characteristics of effective verbal communication

  • Nonverbal Communication6:45

    After completing this topic, you should be able to identify characteristics of effective nonverbal communication

  • Written Communication4:21

    After completing this topic, you should be able to identify characteristics of effective written communication

  • Effective Listening Skills4:52

    After completing this topic, you should be able to identify characteristics of effective listening

  • Exercise: Communication Core Competencies17:20

    After completing this topic, you should be able to recognise attributes of effective communication skills

  • Practical Activity: Analyzing Business Scenarios
  • Business Analysis Competencies: Personal Skills
  • Business Analysis Competencies: Personal Skills (IIBA-ECBA)
  • IIBA Certifications0:04

    IIBA Certifications

  • Business Analysis Competencies: Personal Skills2:00

    This course is the first in a two-part series on business analysis competencies, or underlying competencies, as they're called in the BABOK Guide.

  • Takeaways, Practical Applications and Endorsements
  • Applied Knowledge is Real Power17:45

    You think knowing stuff changes the game? You think sitting in a library, stacking up facts like you’re building a Jenga tower, is gonna make you a winner? Man, that’s cute. But life ain't a trivia night. Information alone? It’s worthless. It’s like having a Lamborghini in your garage but you never learned how to drive. You just sit in it, making engine noises. Vroom vroom. People walk by, they see the car, but they also see you ain't going nowhere. You got all this knowledge, all these textbooks, but when life throws a punch, you’re still looking up the definition of "duck." It’s what you *do* with that information that actually matters. Don't be the person with the shiny car and no keys.

Requirements

  • No special requirements or prerequisites, but general knowledge about business would facilitate learning.

Description

The Business Analysis Competencies: Personal Skills (IIBA-ECBA) is the 12th course of the Business Analysis Certification Program which includes a total of 14 courses. This course is the first in a two-part series on business analysis competencies, or underlying competencies, as they're called in the BABOK Guide.

These competencies represent skills and knowledge that all business analysts should have in order to excel at their jobs. There are six categories of competencies altogether, and in this course we'll be looking at three of them: analytical thinking and problem solving, communication skills, and interaction skills.

In addition to covering the core competency areas, this course is highly practical. You’ll apply concepts through scenario-based exercises, short knowledge checks, and downloadable templates you can reuse on the job—such as problem statements, stakeholder maps, and communication plans. Each module links back to the BABOK® Guide so you can see exactly how the skills align with industry standards and how they’re assessed on the ECBA™ exam.

Whether you’re new to business analysis or looking to formalize experience you already have, the course is designed to meet you where you are. Clear examples from multiple industries, step-by-step demonstrations, and instructor tips help you translate theory into practice immediately. By the end, you’ll be able to communicate with confidence, facilitate productive sessions, and structure problems so teams can reach decisions faster—capabilities that strengthen your portfolio and your path to certification.

Analytical Thinking and Problem Solving

1. Creative and Visual Thinking
2. Conceptual and Systems Thinking
3. Decision Making and Problem Solving
4. Exercise: Analytical Thinking Core Competencies

Interaction Skills

1. Teamwork, Facilitation, and Teaching
2. Leadership and Negotiation Skills
3. Exercise: Interaction Core Competencies

Effective Communication Skills

1. Communication Skills Overview 2. Verbal Communication
3. Nonverbal Communication
4. Written Communication

5. Effective Listening Skills
6. Exercise: Communication Core Competencies

You can use this course to improve your business analysis knowledge and abilities and to obtain the certifications provided by the International Institute of Business Analysis.

That’s it! Now go ahead and push that “Take this course” button and see you on the inside!

Who this course is for:

  • Individuals ready to develop their business analysis skills, knowledge and behaviors as practicing business analysis professionals.

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