Business Process Management Foundation
What you'll learn
- Break down, Represent, Evaluate and Improve Business Processes using techniques as Process Analysis, Process Modeling, Process Mining and Process Design.
- Understand and manage Business Processes (BPM)
- Interpret and use Business Process Modeling Notation (BPMN).
- Interpret and use Models to represent Processes and Data.
- Learn to foresee the future with techniques of Estimation, Forecasting and Probability.
- Understand how Business Rules and Theory of Constraints define the behaviour of an organization.
- Understand how processes relate to Organizations and External Factors.
Last Update: 29th January 2021
You wonder why the organization continues to follow rules and tasks that do not properly fit what customers, fellow coworkers or other parties need? You feel your insight and experience can improve the way things are done? Might be you are already working documenting processes or evaluating their performance and you still have a lot of questions about what you should be doing to make a difference?
You are right. Internal or External changes happened and the way processes were put together is no longer entirely aligned with the present circumstances or goals. Changes were done without first looking at the overall picture -or the specifics. Take advantage of your insight and experience to improve the processes and advance your career.
Learn how the business processes work in companies and other organizations, how to document, how to evaluate and how to improve them. Be a proactive agent of informed change. Address the present issues and uncover hidden opportunities for you and your organization.
In this course, we discuss how to manage business process, how they relate to the organization and what external elements can affect them; breaking down their components (process analysis), put them back together but in better flexible shape (business design).
What pieces of data to log in order to discover trends, patterns and details hidden in the way the processes work (process mining), how to represent processes so they can be analized (process modeling). And yes, BPMN goes here.
We also approach rules that guide the way organizations do things (Business Rules). Discover what is hidden in the common idiom "a chain is no stronger than its weakest link (Theory of Constraints) and how it affects your organization and your activities.
Modeling is next on the agenda. George Box, one of the great statistical minds of the 20th century, said that "all models are wrong but some are useful". Do you want to know why? We expose how you can use models to explore and explain processes and ideas. We explore techniques to represent and explain business processes and data models as well.
We close this course by looking at estimation, forecasting and theories as Bayes Law and Power Law to provide you with tools to foresee the future and prepare for possible outcomes.
Yes, we borrow these techniques from Business Process Management and Business Analysis. They are useful to adapt to change and improve processes for the benefit of the customers and all parties envolved and they are promising means to advance your career as well, either you want to become a Business Analyst or if you want to broaden your own Profession Success Toolkit.
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Who this course is for:
- You want to learn how to analyze, design, document and improve processes, or you are expected to do so.
- You look for a very practical approach to Business Process Management and BPMN.
- You want to use data analysis and forecasting to design or improve processes, or you are supposed to do it.
- You want to evaluate process improvements to advance your career.
- You are serious in pursuing technical Business Analysis activities.
My journey started in Los Angeles but moved on to different venues after becoming an adult. My first trip to Europe was at 19, and it changed the direction my life would take.
After finishing university, I moved to Berlin but in an unconventional way. I bought a one-way ticket to Hong Kong, not knowing how I would get to Berlin. China had just opened up the borders to individual tourists, so I ended up taking the Trans Siberian Railway through the Soviet Union, Poland, and then eventually West Berlin.
The goal was to stay only for 6 months. 2 years later, I moved from West Berlin to Vienna, where I eventually married a Viennese. We are in year 34 and counting.
We moved back to the US, where I started a career in customer service. Those learnings about customer satisfaction are still very much ingrained in me today.
We came back to Vienna right before the Berlin Wall fell, and it's been my home since. My career moved onto Project Management, Product Management, and Business Analysis, and I worked for different multi-national companies.
I felt that something was still missing, so I set up my own company 8 years ago and have ventured onto activities that I couldn't have imagined beforehand. There is one common thread in all I have done. I love helping people and enjoy making a difference in any way I can. This, simply, has been my driver.
In addition, I have been involved in the world of academia for over a year in teaching this course as well as a number of others. There is nothing more satisfying than helping people reach their potential.