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Business Process Management Foundation
Rating: 4.3 out of 5(199 ratings)
1,090 students

Business Process Management Foundation

Advance your career designing Business Processes that deliver RESULTS using modeling (BPMN &+) analysis & transformation
Created byMichael Boyle
Last updated 3/2026
English

What you'll learn

  • Break down, Represent, Evaluate and Improve Business Processes using techniques as Process Analysis, Process Modeling, Process Mining and Process Design.
  • Understand and manage Business Processes (BPM)
  • Interpret and use Business Process Modeling Notation (BPMN).
  • Interpret and use Models to represent Processes and Data.
  • Learn to foresee the future with techniques of Estimation, Forecasting and Probability.
  • Understand how Business Rules and Theory of Constraints define the behaviour of an organization.
  • Understand how processes relate to Organizations and External Factors.

Course content

3 sections47 lectures3h 36m total length
  • Business Process Management Course Overview8:45

    Within this lecture, we describe the various components that makeup Business Process Management and can be seen as an outline of what is to be found within this course.

  • Business Process Management: What, Where, When, Why and How Work is Done5:07

    In this session, I explore the fundamental role of Business Process Management (BPM) as a cornerstone of organizational health. I view business processes not just as tasks, but as organizational assets that must be carefully managed to maintain agility.

    I emphasize that while organizations often resist change, they must adapt to uncontrollable external forces like market trends, government regulations, and shifting customer demands. To me, if the people are the "lifeblood" of an enterprise, then the processes are the blood vessels that keep everything moving.

    ? Key Lessons & Strategies

    I covered several critical components of effective BPM:

    • The Power of Questions: Before diving into analysis, I always ask: Who owns the process? What is the current performance data? Where is the real opportunity?

    • Continuous Improvement: I advocate for the Deming Cycle (Plan-Do-Check-Act) to ensure processes are constantly refined.

    • The Maturity Curve: Just like human development (crawl, walk, run), organizations must build maturity incrementally. Leapfrogging steps often leads to failure.

    • Technology as a Tool: I strongly believe technology is a supporter, not a leader. It is the enabler that serves the process, not the other way around.

    • Executive Support: Without a strategic "yes" from upper management, even the best BPM initiatives are likely to fail.

    ? Reflective Exercises

    To help you internalize these concepts, I’ve designed the following exercises to apply BPM to your current environment:

    1. The "Blood Vessel" Audit

    Think of one major process in your current organization (e.g., onboarding, sales, or technical support).

    • Reflect: Is the "blood" flowing smoothly, or is there a blockage (bottleneck)?

    • Action: Identify one specific external influence (like a new regulation or a competitor's move) that could "rupture" this process if you don't adapt.

    2. Maturity Mapping

    Assess your team's current process maturity using the Crawl-Walk-Run analogy.

    • Reflect: Are you trying to "run" (implement AI automation) before you can "walk" (standardize manual data entry)?

    • Action: List the foundational skills or documentation needed to move from your current stage to the next.

    3. The "Servant" Technology Check

    List the primary software tools your team uses daily.

    • Reflect: Does the technology dictate how you work, or does your workflow dictate how you use the technology?

    • Action: Identify one feature in your current tech stack that complicates a process rather than simplifying it. How would the process look without it?

  • Organizational Process Assets: Your Plans, Processes, Policies, Procedures4:05
  • Process Waste Analysis4:04
  • Enterprise Environmental Factors: Those Things That Make the Organization Work3:41
  • Process Analysis: Sets the Path Towards Organizational Efficiency3:58
  • Kanban. Throughput and Flattening the Curve24:27
  • What Activities Can Be Automated - Preparation1:58
  • The Way We Create Processes Around Here3:24
  • Process Modeling: How to Make Your Process Visible4:07
  • Business Process Models Notation: Your Standard for Process Visualization3:15
  • Use Cases: Interactions Between Actors on the Organizational Stage5:39
  • SIPOC Model: The End to End Depiction3:47
  • Scenarios: Your Description of Enterprise Events4:42
  • Process Mining: Where Process Management and Data Science Meet4:10
  • Process Design: Defining the Path to Better Processes5:17
  • Theory of Constraints: Finding the Bottleneck Within Your Processes3:17
  • Business Rules Analysis: The Enterprise Policies and Procedures Unveiled5:55
  • The Relationship Between Business Rules and Processes3:57
  • Process Performance Management8:45
  • Metrics and Key Performance Indicators5:54
  • Process Maturity Model3:42
  • Process Transformation: Improvement is Not Transformation2:36
  • Process Management Organization10:29
  • The Self-Correcting Org Chart3:26
  • Enterprise Process Management: The Road Map for Organizational Change2:58
  • Enterprise Process Management Overview6:04
  • Vision, Mission, Strategy & Objectives2:53

Requirements

  • Some experience is advisable but not required.

Description

Last Update: January 23rd, 2026

You wonder why the organization continues to follow rules and tasks that do not properly fit what customers, fellow coworkers or other parties need? You feel your insight and experience can improve the way things are done? Might be you are already working documenting processes or evaluating their performance and you still have a lot of questions about what you should be doing to make a difference?

You are right. Internal or External changes happened and the way processes were put together is no longer entirely aligned with the present circumstances or goals. Changes were done without first looking at the overall picture -or the specifics. Take advantage of your insight and experience to improve the processes and advance your career.

Learn how the business processes work in companies and other organizations, how to document, how to evaluate and how to improve them. Be a proactive agent of informed change.  Address the present issues and uncover hidden opportunities for you and your organization.

Course Summary

In this course, we discuss how to manage business process, how they relate to the organization and what external elements can affect them; breaking down their components (process analysis), put them back together but in better flexible shape (business design). 

What pieces of data to log in order to discover trends, patterns and details hidden in the way the processes work (process mining), how to represent processes so they can be analized (process modeling). And yes, BPMN goes here. 

We also approach rules that guide the way organizations do things (Business Rules). Discover what is hidden in the common idiom "a chain is no stronger than its weakest link (Theory of Constraints) and how it affects your organization and your activities. 

Modeling is next on the agenda. George Box, one of the great statistical minds of the 20th century, said that "all models are wrong but some are useful". Do you want to know why? We expose how you can use models to explore and explain processes and ideas. We explore techniques to represent and explain business processes and data models as well.

We close this course by looking at estimation, forecasting and theories as Bayes Law and Power Law to provide you with tools to foresee the future and prepare for possible outcomes. 

Yes, we borrow these techniques from Business Process Management and Business Analysis. They are useful to adapt to change and improve processes for the benefit of the customers and all parties envolved and they are promising means to advance your career as well, either you want to become a Business Analyst or if you want to broaden your own Profession Success Toolkit.

Come join our more than 95,000 online students. Enroll now!

Each course in Udemy offers the learner a 30-day money-back guarantee. No questions asked. You have nothing to lose. 

Who this course is for:

  • You want to learn how to analyze, design, document and improve processes, or you are expected to do so.
  • You look for a very practical approach to Business Process Management and BPMN.
  • You want to use data analysis and forecasting to design or improve processes, or you are supposed to do it.
  • You want to evaluate process improvements to advance your career.
  • You are serious in pursuing technical Business Analysis activities.