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Business Process Management Foundation
Rating: 4.3 out of 5(199 ratings)
1,090 students

Business Process Management Foundation

Advance your career designing Business Processes that deliver RESULTS using modeling (BPMN &+) analysis & transformation
Created byMichael Boyle
Last updated 3/2026
English
English [Auto],

What you'll learn

  • Break down, Represent, Evaluate and Improve Business Processes using techniques as Process Analysis, Process Modeling, Process Mining and Process Design.
  • Understand and manage Business Processes (BPM)
  • Interpret and use Business Process Modeling Notation (BPMN).
  • Interpret and use Models to represent Processes and Data.
  • Learn to foresee the future with techniques of Estimation, Forecasting and Probability.
  • Understand how Business Rules and Theory of Constraints define the behaviour of an organization.
  • Understand how processes relate to Organizations and External Factors.

Course content

3 sections47 lectures3h 36m total length
  • Business Process Management Course Overview8:45

    Within this lecture, we describe the various components that makeup Business Process Management and can be seen as an outline of what is to be found within this course.

  • Business Process Management: What, Where, When, Why and How Work is Done5:07

    In this session, I explore the fundamental role of Business Process Management (BPM) as a cornerstone of organizational health. I view business processes not just as tasks, but as organizational assets that must be carefully managed to maintain agility.

    I emphasize that while organizations often resist change, they must adapt to uncontrollable external forces like market trends, government regulations, and shifting customer demands. To me, if the people are the "lifeblood" of an enterprise, then the processes are the blood vessels that keep everything moving.

    ? Key Lessons & Strategies

    I covered several critical components of effective BPM:

    • The Power of Questions: Before diving into analysis, I always ask: Who owns the process? What is the current performance data? Where is the real opportunity?

    • Continuous Improvement: I advocate for the Deming Cycle (Plan-Do-Check-Act) to ensure processes are constantly refined.

    • The Maturity Curve: Just like human development (crawl, walk, run), organizations must build maturity incrementally. Leapfrogging steps often leads to failure.

    • Technology as a Tool: I strongly believe technology is a supporter, not a leader. It is the enabler that serves the process, not the other way around.

    • Executive Support: Without a strategic "yes" from upper management, even the best BPM initiatives are likely to fail.

    ? Reflective Exercises

    To help you internalize these concepts, I’ve designed the following exercises to apply BPM to your current environment:

    1. The "Blood Vessel" Audit

    Think of one major process in your current organization (e.g., onboarding, sales, or technical support).

    • Reflect: Is the "blood" flowing smoothly, or is there a blockage (bottleneck)?

    • Action: Identify one specific external influence (like a new regulation or a competitor's move) that could "rupture" this process if you don't adapt.

    2. Maturity Mapping

    Assess your team's current process maturity using the Crawl-Walk-Run analogy.

    • Reflect: Are you trying to "run" (implement AI automation) before you can "walk" (standardize manual data entry)?

    • Action: List the foundational skills or documentation needed to move from your current stage to the next.

    3. The "Servant" Technology Check

    List the primary software tools your team uses daily.

    • Reflect: Does the technology dictate how you work, or does your workflow dictate how you use the technology?

    • Action: Identify one feature in your current tech stack that complicates a process rather than simplifying it. How would the process look without it?

  • Organizational Process Assets: Your Plans, Processes, Policies, Procedures4:05

    Explore organizational process assets - guidelines, policies, procedures, templates, risk registers, and lessons from past projects - and learn how these knowledge assets guide work and prevent reinventing the wheel.

  • Process Waste Analysis4:04

    Identify and analyze the eight sources of process waste in projects, from waiting to overproduction, using Ohno’s framework and Liker’s added eighth waste.

  • Enterprise Environmental Factors: Those Things That Make the Organization Work3:41

    Examine enterprise environmental factors that influence how an organization operates, including culture, risk tolerance, communication, structure, and standards. Learn to leverage factors and mitigate weaknesses to improve readiness and decisions.

  • Process Analysis: Sets the Path Towards Organizational Efficiency3:58
  • Kanban. Throughput and Flattening the Curve24:27
  • What Activities Can Be Automated - Preparation1:58

    Identify automatable activities through careful preparation, documenting processes or use cases, validating accuracy against how work is actually performed, and aligning tasks with organizational goals for automation assessment.

  • The Way We Create Processes Around Here3:24

    Explore how ad hoc decisions shape initial processes and why lack of documentation hinders scaling. The lecture uses dialogue examples to show documenting and validating process diagrams as organizations grow.

  • Process Modeling: How to Make Your Process Visible4:07
  • Business Process Models Notation: Your Standard for Process Visualization3:15

    Learn how business process models and notations, using BPL, enable automation through web services, with activities, subprocesses, gateways, and message flows.

  • Use Cases: Interactions Between Actors on the Organizational Stage5:39
  • SIPOC Model: The End to End Depiction3:47

    Explore the SIPOC model, its origin with Peter Schultz, and how it maps suppliers, inputs, processes, outputs, and customers for end-to-end process clarity in lean manufacturing.

  • Scenarios: Your Description of Enterprise Events4:42

    Explore how scenarios connect strategic planning, risk assessment, and outcome analysis to describe enterprise events and guide stakeholder brainstorming and sensitivity analysis.

  • Process Mining: Where Process Management and Data Science Meet4:10

    Process mining helps discover current processes from data, verify internal and external compliance, and assess performance through benchmarking, time-to-market analysis, and scenario analysis to identify bottlenecks.

  • Process Design: Defining the Path to Better Processes5:17
  • Theory of Constraints: Finding the Bottleneck Within Your Processes3:17
  • Business Rules Analysis: The Enterprise Policies and Procedures Unveiled5:55

    Explore how enterprise business rules define policies and constrain operations through operative and structural rules. Learn to map these if-then rules to processes and align them with organizational strategy.

  • The Relationship Between Business Rules and Processes3:57

    Explore how business rules relate to processes and how enforcement shapes outcomes. See how enforceability and enforcement mechanisms, like speed limits, tickets, and toll road timing, determine rule value.

  • Process Performance Management8:45

    Learn how process performance management measures efficiency, value, and strategic alignment, and how tests, simulations, and pilots validate end-to-end metrics and viability.

  • Metrics and Key Performance Indicators5:54

    Learn how to measure organizational performance with metrics and KPIs, using SMART criteria and various indicators to track baselines, value, and progress toward strategic goals.

  • Process Maturity Model3:42

    Explore how process analysis drives organizational efficiency by mapping inputs and outputs, roles, and handoffs. Understand the process maturity model's five levels to measure and optimize formalized processes.

  • Process Transformation: Improvement is Not Transformation2:36
  • Process Management Organization10:29
  • The Self-Correcting Org Chart3:26
  • Enterprise Process Management: The Road Map for Organizational Change2:58

    Examine enterprise process management as a scalable framework that links process maturity, outsourcing, and cross-department coordination to drive organizational change, while assessing standards, sponsorship, and gaps.

  • Enterprise Process Management Overview6:04

    Explore enterprise process management as the alignment of processes with strategy and goals, emphasizing portfolio management, process optimization, and the role of data analytics and simulations in improving business models.

  • Vision, Mission, Strategy & Objectives2:53

    Explore vision, mission, strategy, and objectives, and see how organization and tasks align to sustain a future-focused plan with clear values and measurable performance.

Requirements

  • Some experience is advisable but not required.

Description

Last Update: July 22nd, 2026

You wonder why the organization continues to follow rules and tasks that do not properly fit what customers, fellow coworkers or other parties need? You feel your insight and experience can improve the way things are done? Maybe you are already working on documenting processes or evaluating their performance, and you still have a lot of questions about what you should be doing to make a difference?

You are right. Internal or External changes have happened, and the way processes were put together is no longer entirely aligned with the present circumstances or goals. Changes were made without first looking at the overall picture -or the specifics. Use your insight and experience to improve processes and advance your career.

Learn how the business processes work in companies and other organizations, how to document, how to evaluate and how to improve them. Be a proactive agent of informed change.  Address the present issues and uncover hidden opportunities for you and your organization.

Course Summary

In this course, we discuss how to manage business processes, how they relate to the organization, and what external elements can affect them; we break down their components (process analysis) and put them back together in a more flexible shape (business design). 

What pieces of data to log in order to discover trends, patterns, and details hidden in the way the processes work (process mining), how to represent processes so they can be analyzed (process modeling). And yes, BPMN goes here. 

We also approach rules that guide the way organizations do things (Business Rules). Discover what is hidden in the common idiom "a chain is no stronger than its weakest link (Theory of Constraints) and how it affects your organization and your activities. 

Modeling is next on the agenda. George Box, one of the great statistical minds of the 20th century, said that "all models are wrong, but some are useful". Do you want to know why? We expose how you can use models to explore and explain processes and ideas. We also explore techniques to represent and explain business processes and data models.

We close this course by looking at estimation, forecasting, and theories such as Bayes' Law and the Power Law to provide you with tools to foresee the future and prepare for possible outcomes. 

Yes, we borrow these techniques from Business Process Management and Business Analysis. They are useful for adapting to change and improving processes for the benefit of customers and all parties involved, and they are a promising way to advance your career as well, whether you want to become a Business Analyst or broaden your Professional Success Toolkit.

Come join our more than 95,000 online students. Enroll now!

Each course on Udemy offers the learner a 30-day money-back guarantee. No questions asked. You have nothing to lose. 

Who this course is for:

  • You want to learn how to analyze, design, document and improve processes, or you are expected to do so.
  • You look for a very practical approach to Business Process Management and BPMN.
  • You want to use data analysis and forecasting to design or improve processes, or you are supposed to do it.
  • You want to evaluate process improvements to advance your career.
  • You are serious in pursuing technical Business Analysis activities.