
In this lecture you read four lines your own team already shows you and learn what each one actually says.
This course is built from six disciplines: stress and burnout at work, emotional intelligence, crisis decisions about people, wellbeing, time management and leadership.
The map of the course
A dictionary for reading lectures from other fields as your own team
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Team Strain Readout and fill one line after each lecture.
What the global research actually shows
What stress is, in precise terms
What burnout is, and how it differs from being tired
Diagnosing both inside an organisation
Why stress arises and which factors drive it
Why burnout occurs, which is a different mechanism
Auditing an organisation for the factors that produce both
How culture either prevents or manufactures burnout
The role of senior leadership
The role of the line manager, who has the most influence and the least training
Where a people function fits
Conducting the research properly
One-to-one conversations as a diagnostic instrument
The link between stress, burnout, turnover and engagement
Employee experience and the factors that demotivate
Training managers to handle stress and burnout in a team
Transferring knowledge and giving them usable tools
Monitoring whether they actually apply it
Building a report on stress and burnout
The role of pulse surveys
Automation tools that keep the measurement running
How emotional intelligence develops
Influencing through logic versus through emotion
Emotional intelligence and relationships
The ability to resonate, and what a resonant leader does to a room
What emotional charging is
How to energise other people rather than drain them
The role of stress
Recovery, and why leaders drop it first
How an emotionally engaged person behaves
What low emotional intelligence looks like from outside
Assessing it, and its components: self-awareness, positive attitude, social intelligence
The benefits, stated concretely
Awareness as the starting condition
How people actually change
Positive attitude
Moving from a negative to a positive mindset deliberately
Whether fear motivates, and for how long
The power of single-mindedness
Coaching with empathy
The inspirational conversation, rapport, and the elements of coaching
The ideal image of yourself and what it is for
Feedback measured against it
Cycles of life
The pyramid of life
Analysing the environment you lead in
What outstanding leaders do differently
A shared vision of the future
Group social identity and social groups
The process of change in a person
Choosing which competencies to develop
The three development zones
Bringing it together
What a crisis does to every people process at once
Recruiting under genuine uncertainty
Attracting people to a company with visible problems
Hiring below market rate, and using internal resources instead
The methods available for reducing payroll cost
Retaining people without revising salaries
Bonus arrangements funded from value actually created
Reducing benefits with the least damage, and adding some with no budget
A fair development policy when there is nothing to spend
Organising internal training
Free courses worth using, and a shared knowledge base
Starting mentoring, and building a development plan with no budget
Assessing people quickly and defensibly
How the decision about who leaves is actually made
Raising the effectiveness of those who remain
Assessing capability without a budget, and organising development afterwards
Communicating news nobody wants to hear
What regular all-hands meetings do during instability
Collecting feedback anonymously, which may be the only honest channel left
Supporting morale, running events on nothing, and addressing stress directly
Managing change in genuinely difficult conditions
Building a contingency plan
Managing risk across the business
Restoring a sense of safety, which takes longer than the crisis did
The pressures that changed how work feels
What happens when people stop coping
The classical model of wellbeing at work, and why it is no longer sufficient
The modern factors, and what the research shows
Preparing the ground before launching anything
Acting as the agent of the change
How companies that succeeded actually did it
Preparing the case for leadership, and creating a picture of the future
How a negative culture erodes wellbeing regardless of programmes
Finding the hidden factors
Assessing the culture, and conducting an audit
Identifying what is not working
Forming the team that owns it
Generating the ideas
The invisible work that makes the visible part function
Why awareness alone changes nothing
How behaviour actually shifts
Extrinsic and intrinsic motivation, and the role of a bonus system
Autonomy, meaning and development, and building a nudge system
Why iteration beats a single launch
How a new habit is instilled
Evaluating reaction, learning and behaviour
Assessing outcomes, perception and organisational impact, plus global practice
This course contains the use of artificial intelligence.
A manager under sustained pressure is solving three problems at once, and is usually trained for none of them.
Not burning out. Not letting the team burn out. And continuing to make decisions with fewer resources than the situation requires.
Why "look after your people" is not advice
Burnout is treated as a personal stamina problem, so the response is a wellbeing benefit rather than a change to the conditions producing it. The line manager has more influence over their team's stress than anyone else in the organisation and has received no training in it. Nobody measures any of this until someone resigns, at which point it is described as a surprise.
Meanwhile the manager holding this together is exhausted too, has no language for saying so, and is expected to model the calm.
Understanding the mechanism, then the self
Thirty-eight lessons. Six on how stress and burnout are actually produced at work: what the research shows, the difference between the two, the organisational factors driving each, the disproportionate role of the line manager, training managers to handle it, and a pulse survey system so the problem is visible before it is acute.
Then eight on emotional intelligence, because a leader who cannot regulate themselves transmits the instability instead of absorbing it: resonance, energising rather than draining people, recovery, self-awareness, empathy-based coaching, the ideal self, shared vision, and how a person genuinely changes.
Crisis decisions, wellbeing and the craft
Then six on leading through a crisis — hiring when everyone knows the situation, cutting cost without losing the people you need, developing capability with no money, making redundancy decisions defensibly, communicating news nobody wants, and restoring a sense of safety afterwards, which takes considerably longer than the crisis did.
Then six on wellbeing as a designed system rather than a benefits line: the classical model and why it stopped being enough, cultural audits, behaviour change and nudges, and evaluating impact rather than participation.
Then six on your own time, because a leader with no slack has nothing to give anyone. And six on leadership as a craft: styles and when to switch, motivating through a task, the stages of team development, handling team burnout, coaching, and holding standards without micromanaging.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals, including through the conversations where the news was bad and I was the one delivering it.
This is a professional development course, not medical or psychological treatment. If you or someone on your team is currently in crisis, please involve a qualified professional.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
Where to start
Ask three people on your team what part of the work drains them most, and listen for conditions rather than tasks. Then ask which of those conditions you personally control. Most managers find at least one, and it is usually something they had assumed was fixed. Enrol now and start the first lesson today.