Leadership Foundations - Building Trust as a Leader
What you'll learn
- The Fundamentals Characteristics of the Trusted Leader & The Fundamentals of Building Trust in your Team
- The Emotional Experience Timeline and what typically happens in conversations
- A roadmap to build Trust and Psychological Safety in your Team
- Communication - Trust and mistrust in conversations, the General Principles of Communication & the Conversational Intelligence Matrix
- The Benefits of a Cohesive Group and Ways to Implement your new learnings.
Requirements
- No experience needed
Description
Trust isn’t just a leadership quality - it’s the foundation of every high-performing team.
Without it, collaboration breaks down, engagement fades, and even the most talented teams fall short. But with it? Teams thrive. Innovation accelerates. People stay.
In this course, you’ll learn exactly how to build, rebuild, and sustain trust as a leader — even in challenging environments. We go beyond surface-level leadership tips to give you a strategic roadmap grounded in psychology, communication science, and proven team development models.
You’ll walk away with the skills, frameworks, and emotional intelligence to build trust from the ground up — and lead a team that’s not only productive but deeply connected, motivated, and ready to win together.
What You’ll Learn:
Why trust is the cornerstone of effective leadership — and how to build it intentionally
The 5 Dysfunctions of a Team framework and how to overcome them
The Trust Equation: Understand the psychology of trust and how your behaviour affects others' trust in you
The Emotional Experience Timeline: Learn how people process emotions across time, not just in the moment
The Ladder of Conclusions: Identify how assumptions are formed and how to guide healthier team thinking
The Traits of a Trusted Leader — and how to embody them daily
How to use the Arc of Engagement to keep your team aligned, invested, and performing
How to create Psychological Safety that fuels creativity, openness, and honest feedback
The three critical elements behind face-to-face communication and the trust signals you may be sending
General communication principles that either build or break trust — and how to use them strategically
The Roadmap to Build Trust: a 5-step guide you can start applying today
How This Course Works:
You’ll receive a structured, modular curriculum with step-by-step guidance
Each concept is followed by actionable exercises and an accompanying workbook
We’ll show you not just what trust is, but how to implement it in your daily leadership role
You’ll learn how to measure your impact, shift team dynamics, and create lasting change
Who This Course Is For:
New and experienced leaders seeking to build stronger, more connected teams
Professionals managing team performance, engagement, or psychological safety
HR leaders, coaches, and facilitators supporting organizational trust and collaboration
Key Takeaways:
Build authentic, lasting trust with your team
Lead with emotional intelligence and greater self-awareness
Identify and address hidden trust breakdowns in your team
Transform your leadership presence into one that fosters loyalty, safety, and performance
If you're ready to move from managing to inspiring, this course will give you the insight and tools to lead with trust — and change your team’s trajectory.
Who this course is for:
- This course is for anyone who is a leader, manager, coach or responsible for a group.
- Aspiring Team Leader: you have recently got promoted to a team leader position and are eager to succeed in your new role. You recognise that building trust with your team is crucial for achieving team goals and fostering collaboration. However, you lack experience in leading others and need some guidance on how to establish trust-based relationships.
- Emerging Leaders: you are a professional who recently transitioned into a leadership role and you lack practical experience in managing and leading others. You want to learn the essential principles of building trust from the start.
- Mid-level Managers: you are a mid-level manager in an organisation. You have been in a leadership role for a few years and have successfully led a team. However, you have noticed at times some trust issues within your team. You want to address the trust gaps within your team and restore a healthy working environment. You believe that enhancing trust will result in improved collaboration, better decision-making, and higher employee engagement.
- Senior Managers: you have been in a leadership role for several years and understand the importance of trust in building successful teams. You want to enhance your leadership skills and create a high-performing team. However, you have faced challenges in fostering trust among your team members, which has led to communication gaps and decreased productivity.
- Senior Executives: you are a senior executive. You have extensive leadership experience and have held executive positions for several years. You recognise that trust is a critical factor in driving organisational success. You want to reinforce trust at all levels of the organisation and create a culture where trust is valued and nurtured. You also want to explore advanced techniques to foster trust among senior leadership, cross-functional teams, and external stakeholders.
Instructors
- 4.8 Instructor Rating
- 460 Reviews
- 11,333 Students
- 4 Courses
I am Gordon MacArdle, a seasoned Senior Management Professional with a flair for transforming businesses and nurturing leaders. My journey in the corporate realm began over two decades ago, and since then, I have honed my skills in leadership, strategic planning, business development, and coaching. Holding an MBA and a Bachelor of Business Studies Degree, along with certifications in various business disciplines, my academic background is as robust as my professional endeavours.
At Rocas Training & Business Development, where I serve as the Director & Lead Consultant, my focus lies in steering businesses towards unparalleled growth. I specialize in crafting bespoke growth strategies, mentoring business owners, and have trained over 700 individuals in entrepreneurship. My expertise in securing lucrative contracts and leading successful tenders in the public procurement sector underscores my strategic acumen.
Previously, as the Group Head of Commercial Business at Oxigen Environmental and Sales Director at McIntyre Group, I drove significant revenue growth and operational efficiency. My tenure at Wurth Ireland Ltd as Country Division Manager was marked by innovative sales strategies and a deep dive into customer management, resulting in substantial profit increases and market expansion.
An integral part of my professional journey includes an international assignment with the Wurth Group, where I explored new market potentials across various countries. This experience enriched my global business perspective and enhanced my ability to navigate diverse business landscapes.
As a certified business coach, I am passionate about imparting knowledge and skills. My leadership style is a blend of inspiration and practicality, focusing on building high-performing teams and driving operational excellence.
Beyond my corporate roles, I am a published author, having explored management techniques and their impact on staff fluctuation in my dissertation. I have also wrote a book called Leading with Empathy that is published by Bookboon, which reflects my ongoing commitment to contributing to thought leadership in the business world.
I invite you to take one of my courses and explore how my experience and expertise can align with your business goals. Whether it's strategising for growth, coaching for success, or leading transformative projects, I am ready to guide you on your journey.
- 4.8 Instructor Rating
- 460 Reviews
- 11,333 Students
- 6 Courses
As a Leadership and Executive Coach, Nancy is a highly skilled professional with a proven track record of success in leadership and management. With extensive experience coaching and training CEOs and executive leaders, she is an expert in creating empathic and goal-oriented workplaces that inspire commitment, motivation, and job satisfaction.
Nancy is a skilled problem-solver who is experienced in analysing the root cause of problems and developing practical solutions that tackle the issue at its core. She is an expert in developing empathic communication and motivational skills in individuals and teams to help them achieve their goals and improve their performance.
With experience in technical management and quality assurance, Nancy has a wealth of knowledge in coaching and motivating production staff to work in alignment with company policies and multiple quality standards. She is skilled in finding practical solutions to problems and analysing systems and procedures to identify areas for improvement. Nancy is an excellent trainer who has trained colleagues and production staff to build skills and confidence, improve efficiency, streamline processes, and optimise output.
As a team leader, Nancy has been responsible for the logistics department, the sampling department, and the Eukaryotic Cell Production team. She is a detail-oriented professional with a focus on efficiency who has successfully planned and executed production runs. She is also experienced in collaborating to manage the start-up of an automated process of Eukaryotic Cell Production, leveraging technology and expertise to achieve optimal results.
Overall, Nancy is an exceptional Leadership and Executive Coach who is experienced in coaching and training CEOs and executive leaders. With her excellent communication skills and ability to build strong relationships with clients, Nancy is a valuable asset to any organization looking to improve its leadership and management capabilities.