
Create a voice agent for call-based customer care using IBM Watson services, including Watson Assistant, to interact with customers, answer queries, and feel human-like, with multi-provider integration.
Create an IBM Watson cloud account on the Bluemix console, launch the Watson assistant service, and set up a free-tier instance with pricing options.
Explore what a chatbot is and how it interacts with users, identifies intent, asks clarifying questions, and delivers meaningful responses using IBM Watson for customer support.
Discover how a voice agent uses IBM Watson services—Watson Assistant for conversation management, and Watson Speech to Text plus Watson Text to Speech for end-to-end audio interactions.
Learn the step-by-step process to build a voice agent with IBM Watson, configuring services, creating a phone number, and setting up conversations for the agent.
Explore how sip trunking with Twilio connects your existing PBX to providers over IP networks to enable real-time audio and video sessions, including multi-party conferences.
Create and configure a voice agent in IBM Watson by generating an API from service credentials, creating credentials, and setting up a custom skill to drive conversations.
Configure your own skill with a Watson assistant by building a voice-enabled system, defining city entities, context-aware dialogue, and integrating voice into conversations to handle travel queries.
Explore building a voice agent with IBM Watson, configure the assistant and its invocation options, verify voice identity, and integrate services like visual recognition and phone number calls.
Hello and Welcome!
Want to create voice agent?
Voice agents are software agents capable of having interaction with human. The demand for voice agents are increasing everyday and the reason behind this is not implausible. They can also greatly build your brand so it is not surprise that being able to create a voice agent is a very lucrative skill.
You can build your chatbot using IBM Watson Assistant service provide by IBM Cloud. Using this service, you can build conversation for your chat bot and it provides variety of API's to integrate your chatbot conversation with backend applications.
IBM Watson Assistant is the platform which allows user to utilize Artificial Intelligence without the coding background. After this course you will be able to build voice agent, will can learn by itself by leveraging on Watson's Natural Language Processing (NLP) capabilities.
IBM cloud makes use of below 3 services for building the voice agents.
1. Watson speech to text service
2. Watson Assistant
3. Watson text to speech service
In todays world chatbots and voice agents are growing from very basic to complex level.
In this course you will learn how to:
Understand the working principle of voice agents.
Build your own voice agent using IBM Watson voice agent service.