Fundamentals of Logistics, Supply Chain & Customer Service
4.4 (99 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,437 students enrolled

Fundamentals of Logistics, Supply Chain & Customer Service

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service
4.4 (99 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1,437 students enrolled
Created by Bradley C.
Last updated 3/2020
English
English [Auto]
Current price: $16.99 Original price: $24.99 Discount: 32% off
5 hours left at this price!
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This course includes
  • 5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Learn concepts of logistics and supply chain management
  • Learn the fundamentals of Logistics and Supply Chain
  • Learn about outbound and inbound logistics.
  • Create ethical and sustainable supply chains
  • Identify parts of a supply chain
  • Learn Customer Service
  • How to develop and execute an effective customer service strategy for your organization or team.
  • How to put your strategy to work, measure its effectiveness over time, and make updates to keep your strategy current.
Requirements
  • no prerequisites
Description

Welcome to this 3 part course where we cover Logistics, Supply Chain and Customer Service.

First, we'll start with Logistics where you'll learn the fundamental concepts of logistics and supply chain management. You'll learn how logistics work and the critical skills needed to be successful in this exciting field.

Logistics is one of the most important function in business today. Any business that ships items can not succeed without logistics. Successful logistics provide a competitive edge against other organizations.

We'll explore topics such as how logistics work, product distribution, transportation management, supply chain, inventory control, and much more.

In part 2 of the course we'll cover Supply Chain, where you'll learn the fundamentals of supply chain. We'll go over what is involved in purchasing inventory and setting up supplier relationships, what you need to consider when deciding how to manufacture and design your product, and, lastly, how to address the logistics of distribution and delivery. We'll also get into the world of the supply chain manager

The bonus 3rd course covers customer service.

You'll learn about fundamental elements of customer service and explains how they can be applied in any organization and how a business can develop its customer service program to the highest level.

You will learn proven techniques for delivering outstanding customer service. We'll  cover how to create a stronger relationship with customers, such as practical ways you can hold on to your valuable customer base and win repeat business.

Who this course is for:
  • Business owners
  • Managers
  • Anyone interested in Logistics and Supply Chain
Course content
Expand all 52 lectures 05:06:56
+ Logistics
14 lectures 01:38:41
Welcome
01:07
Understanding logistics
09:08
Why logistics is important
04:44
Defining logistics
05:23
Outbound & Inbound Logistics
07:20
Reverse logistics
04:08
Key decisions
12:19
Storage and Distribution
08:47
Information flows and inventory
09:27
Integrating logistics into supply chain
04:13
Bullwhip effect
05:20
Company performance
11:06
Trends in logistics management
14:39
+ Supply Chain
17 lectures 01:40:27
Supply chain for business professionals
00:58
Supply Chain Management
07:57
SCM Goals
09:14
Inventory management
04:03
Purchasing & Buyer Relationships
08:29
Manufacturing and operations
05:22
Location
04:28
Outsourcing
05:24
Logistics considerations
06:17
Shipping containers
04:26
Supply chain modes
04:34
Distribution centers
07:28
Supply Chain Components
07:49
Push strategy
04:16
Dealing with surprises
03:32
Global supply chains
08:40
Creating an ethical supply chain
07:30
+ Customer Service
21 lectures 01:47:48
Introduction
00:43
Customer expectations
02:58
Characteristics of effective customer service
03:04
Starting the planning process
09:12
Building the right skills
03:14
Implementing
03:09
Technology and innovation
09:20
Putting your strategy to work
05:31
Updating and keeping the customer service current
02:28
What is quality in customer service
05:01
Understanding customer expectations
05:25
Ensuring quality standards are met
09:42
Effective standards for individuals
07:16
Surveys and measurements
06:13
Calibration
04:40
Customer service process
04:14
Quality standards
06:44
Overall objective
09:08