Build a Call Center using Amazon Connect
What you'll learn
- How to Create a Contact Center based on Amazon Connect
Requirements
- None
Description
This course will teach you how to build a contact center based on Amazon's Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.
You will learn the following:
- How to acquire a toll free number of a direct inward dial (DID) telephone number
- How to set up your Interactive Voice Response (IVR) menu
- Set up hours of operation
- Route calls based on the option selected during IVR menu
- Transfer calls to internal and external parties from the IVR menu
- Set up music on hold for callers
- and much more .....
Who this course is for:
- Small Business Owners
- Entrepreneurs
- VoIP Engineers and Architects
- Call Center Admins
- Technology Hobbyists
Course content
Introduction3 lectures • 11min
- WelcomePreview03:24
- Pre-requisitesPreview00:44
- What is Amazon ConnectPreview07:17
Platform Set-up2 lectures • 5min
User Management2 lectures • 6min
Call Routing Configuration7 lectures • 25min
Metrics and Quality Management2 lectures • 8min
Conclusion1 lecture • 1min
Instructor
![Asad Raza](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.0 Instructor Rating
- 91 Reviews
- 2,761 Students
- 1 Course
I am a Contact Center Architect with a focus on Cloud based solutions including Amazon Connect, Cisco UCCE, Twilio, Genesys PureCloud and NICE inContact.
I hold several certifications including Cisco CCIE (#44744), AWS Solution Architect, Microsoft MCSA, ITIL and others.
I live in Dallas Texas with my wife and two kids. I love to read about technology in my spare time.