Breaking barriers in business - crosscultural communication

Name: Breaking barriers in business - crosscultural communication
Rating: 4.5 (108 reviews)

learn how to work with other cultures: communicate, give feedback, build relationships and manage differences

Created byZofia Baranska, Marta Carter, Irek Zyzanski, Alicja Sekret

Last updated 12/2020

English

What you'll learn

Map and understand cultural differences
See how these differences affect everyday work
Learn to improve crosscultural team work
How to become more inclusive and take advantage of diversity

Course content

6 sections • 44 lectures • 2h 30m total length

What you will learn1:04
What is culture4:26
You will understand the concept of culture. You will know why our culture is our biggest blindspot
Culture and personality - steretoypes vs generalisations4:47
You will be able to tell the difference between stereotypes and generaliation and understand why both culture and personality are important in understanding why we behave the way we do.
How culture shapes behaviours4:39
How does culture shape behaviours? Why do people from different parts of the world communicate and act differently? What is challenging about this diversity? What can we do to make it work?
Cultural dimensions3:25
What tools can we use to map and understand cultural differences?
In this lesson I will tell you about the concept of cultural dimensions and how it can help you to build awareness and map cultural differecnes. We also list online tools you can use to map cultural differences.
These include:
GlobeSmart
Country Navigator
Culture Map (Erin Meyer)
Culture Compass (Geert Hofstede).
Quiz to Section 1
What is crosscultural competence4:11
What is crosscultural competence?
How can we develop it?
Is it enough to adapt our behaviour based on our colleagues feedback?
What does the cross-cultural competence mean in terms of teamwork and delivering results?

What you will learn1:02
Direct and indirect communication4:06
What is good communication? Is it direct or indirect? What do these terms mean for you when you work across cultures?
High vs low context communication5:27
Do you need to speak about what you experience or beat around the bush? What will be a preferred way of communicating for different cultures?
How to become agile in communication2:41
You will learn how you can adapt your communication style when cooperating with different cultures. You will be better at understanding messages coming from cultures very different from yours.
Politeness principles across cultures5:46
You will understand why what we say can perceived as polite by some cultures and rude or blunt by others. You will know how to adapt your English to make sure you don't offend others
Politeness principles across cultures - language & tips1:06
You will know how to adapt your English to make sure you don't offend others. You learn phrases and language structures.
The concept of FACE5:07
You will be able to avoid common mistakes which can result in a loss of face and can jeopardize a business relationship. You will learn how to understand the indirect NO common in many Asian countries and you will get strategies on how to get the information you need.
Irek - case study - East vs West2:02
Feedback across cultures4:36
You will know how to adapt you feedback style to make it effective. You will get strategies you can us as a manager to give feedback effectively to different cultures.
Feedbach across cultures - feedback matrix and tips4:05
You will know how to adapt you feedback style to make it effective. You will get strategies you can us as a manager to give feedback effectively to different cultures.
Quiz to Section 2
Feedback checklist2:39
Giving feedback is an important skill. You will get a sueful checklist you can use beofre a feedback session and you will also be able to assess your feedback style using this checklist

What you will learn1:01
How do we build trust at work5:00
You will understand why in some cultures it is essential to spend time building relationship and in which you can get to know each other by working together. You will be able to adapt your managerial style to the cultures present in your team and apply helpful strategies.
How can we bridge the trust gap2:00
You will understand why in some cultures it is essential to spend time building relationship and in which you can get to know each other by working together. You will be able to adapt your managerial style to the cultures present in your team and apply helpful strategies.
Independent and interdepentent cultures4:29
Recognizing achievement in I and WE cultures2:13
You will know how to adapt your motivational systems to different cultures.
Peach and coconut cultures5:55
You will learn the difference between coconut and peach cultures and you will be able to choose the right strategy when meeting someone for the first time.
Quiz to Section 3

What you will learn0:45
Who is the the boss?6:43
What would you do as HR director?
Who is the boss - adapt your management style3:47
Navigating hierarchy - managing your boss - tips for subordinates3:17
Quiz to Section 4
How much risk is tolerable?4:47
You will learn how cultures differ in the way they approach risk. You will know how to prepare to projects or meetings with potential clients from cultures very different than yours.
Risk and certainty oriented cultures - tips2:35
You will learn how cultures differ in the way they approach risk. You will know how to prepare to projects or meetings with potential clients from cultures very different than yours.

What you will learn0:46
When time perspectives collide - linear versus flexible6:37
You will understand how perception of time influences projects and meetings with different cultures. You will be able to better predict and plan for issues related to this cultural difference
When time perspectives collide - long versus short terms orientation6:38
Managing different approaches to time - tips1:57
You will understand how perception of time influences projects and meetings with different cultures. You will be able to better predict and plan for issues related to this cultural difference
Case study - a project go wrong2:14
A case study - what advice would you give to Kate?
Managing meetings1:43
You will learn what you can do before, during and after the meeting to improve its effectiveness.
Managing projects across cultures1:52
You will know how cultures affect project management and you will learn about strategies you can implement when projects go wrong
Quiz 5

What you will learn0:51
Creating inclusivity - inclusive actions and language3:28
You will understand the importance of inclusive language and you will know how be more inclusive in the way you communicate
Inclusive actions - PDF summary1:02
You will learn to bridge the gap on your divers team. You will laso be able to provide your colleagues with the support they need to shift their perspective
Managing conflicts - text lesson2:29
You will learn how you should approach conflict and what you can do to prevent them from escalating
A quick guide to team contracts2:46
You will learn how to build team contracts and communication protocols to help you improve team performance and prevent destructive conflicts.
Remedy for ignorance - are you crossculturally competent?5:40
You will learn what are the stages of crosscultural competence and you will be able to diagnose yourself and your organisation.
Tools for assessing crosscultural competence2:16
You will learn about 2 tools you can use to assess your current level of crosscultural competence: The Intercultural Development Inventory and The International Profiler
How to develop your crosscultural competence3:53
You will learn what skills are useful and what you can do to develop your crosscultural competence. This includes on the job training as well as formal training. You can also download a list of books and online resources.
Final quiz

Requirements

We recommend that you complete your GlobeSmart profile before the course

Description

Welcome to our cross-cultural communication course by Blackbird. In the course we’ll cover a number of areas:

What is culture? How does it affect the way we work?
How can I lead a cross cultural team to maximize results & minimize misunderstandings?
What problems can I expect when working with cultures very different from mine?
And finally what tools and practices improve the quality of cross cultural communication with clients & team members?

We’ll address these questions and more in detail. This course is designed with and for professionals, managers and students who work with other cultures on a daily or ad hoc basis, in person or online.

Our course is packed with quizzes, video lectures and extra resources which will help you in:

Establishing relationships
Working in teams and leading teams
Building agreements and handling disagreements
Managing projects and meetings

Course content:

Module 1: Understanding the business of culture
Module 2: On the way to good communication
Module 3: Building trust across cultures
Module 4: Navigating hierarchy
Module 5: Managing projects & meetings across cultures
Module 6: Working across cultures – tips for leaders & team members

Who this course is for:

managers and specialists who work with other cultures
students who want to build skills necessary for international career
HR and mobility specialists
Trainers who work with other cultures

Breaking barriers in business - crosscultural communication

What you'll learn

Explore related topics

Course content

The business of culture6 lectures • 23min

On the way to good communication11 lectures • 39min

Building trust across cultures6 lectures • 21min

Navigating hierarchy6 lectures • 22min

Managing projects and meetings - when time perspectives collide7 lectures • 22min

Working across cultures - effective and inclusive teams8 lectures • 22min

Requirements

Description

Who this course is for: