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Business Human Resources Conflict Management

Bounce Back From Failure & Turn Conflict into Collaboration

Failure and conflict are often thought of negatively but they can become positive turning points when handled well.
Rating: 4.1 out of 54.1 (672 ratings)
2,033 students
Created by Eleventure Team
Last updated 4/2015
English
English
30-Day Money-Back Guarantee

What you'll learn

  • Set SMART goals to keep you focused during moments of failure.
  • Examine failures systematically to make changes for the future.
  • De-activate workplace conflict triggers by aligning your organization with team members’ needs.
  • Develop solutions that are based on mutual benefit, not compromise.

Requirements

  • You will need Adobe Acrobat to download PDFs.
  • You will need internet access. Google Chrome, Internet Explorer, or Safari are preferred browsers to open links to interactive lessons.

Description

During the process of innovation, failures are crucial opportunities to measure and study. Conflict is also inevitable but it can be the first step toward improved relationships. This course will give you the basic tactics to learn from failure and manage conflict.

Course 1 – Bounce Back from Failure

It happens to all of us – even some famous faces have encountered failure. Learn to make failure work for you.

  • Recognize Failure
  • Fail Well
  • Be Open to Reflection
  • Avoid the Spiral of Doom

Course 2 – Turn Conflict into Collaboration

Conflict is a reality in everyday life. It has to be managed & the best place to start is with yourself. Learn how in this course.

  • Know the Basics
  • Understand Needs
  • Get to Collaboration

We'd all probably prefer to avoid failure and conflict, but they're not something you solve once and they go away forever. How do you respond to failure? How do you tend to manage conflict now? How might you manage it better in the future? In this course we'll answer those questions and give you strategies you can put to work today.

This two course bundle includes dynamic video, interactive practice lessons, tips from industry leaders, and downloadable PDFs. Each component is designed to be completed in short time allotments, or all at once, to suit your schedule. It will take approximately 1 hour to complete the bundle.

Who this course is for:

  • Learners who find themselves avoiding uncomfortable situations will benefit from this course. Its straightforward practical advice will give you the confidence to confront failure or conflict head-on.
  • This course is useful for organizational leaders who need to help their staff navigate failure or conflict from time to time.
  • This course does not provide legal advice or information on formal mediation or arbitration.

Course content

11 sections • 26 lectures • 45m total length

  • Preview01:49

  • Preview02:07
  • Apply Your Learning: Write SMART Goals
    1 page

  • Preview01:08
  • Preview02:23
  • Create a Space for Failure
    1 page

  • Preview02:42
  • Follow Pixar Practices
    1 page
  • A Helping Hand
    1 page

  • Take Inventory
    01:16
  • You Will Recover
    01:22
  • Your Failure Checklist
    1 page
  • Be in Good Company
    1 page

  • 1 More Thing about Failure
    01:31
  • Summary: Tips & Tools to Bounce Back from Failure
    4 pages
  • Bounce Back from Failure
    4 questions

  • Manage Everyday Conflict
    01:46

  • Understand Conflict
    03:25
  • Find Your Preferred Style
    1 page

  • Find the Source
    02:31
  • Choose Your Values
    1 page

  • Find Win-Win
    01:54
  • Dare to Disagree
    1 page
  • Reflect & Communicate
    1 page

Instructor

Eleventure Team
Higher Learning. @ Work
Eleventure Team
  • 4.3 Instructor Rating
  • 23,739 Reviews
  • 59,180 Students
  • 19 Courses

Let's face it - a lot of elearning out there is downright boring. The truth is, everyone wants the skills they need to do their jobs well. That's where Eleventure comes in. It's critical, on-the-job skills people need. It's fast. It's fresh. It's action based & it's designed and developed by award winning and veteran author, presenter & trainer, Megan Torrance of TorranceLearning.

Megan brings over a decade of business consulting and project management experience to her instructional design and development work. She teaches LLAMA (Agile project management) and instructional design classes, kicks off new design projects and makes sure everyone's having a good time. Elearning guru by day, and ice hockey goaltender by night, Megan is devoted to not only delivering outstanding work, but also creating a top-notch work environment based on trust, flexibility, compassion, and fun. Megan and her team have developed elearning for a variety of industries and topics including food ingredients, industrial chemicals, medical, non-profit, human resources, sales, marketing, and IT. Megan holds a BS in Communications with an emphasis on Organizational Communication and Public Relations, and an MBA, both from Cornell University.

TorranceLearning's instructional design processes are designed to quickly focus on the desired performance and learning objectives, then make the most of visual and verbal techniques to take full advantage of the learning opportunity.

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