
Explore body language intelligence for business communication by analyzing facial expressions, posture, gestures, voice tone, clothing, and surroundings to build empathy and effective interactions.
Join a study group to role-play a recent difficult conversation, practice improving nonverbals, and give each other feedback to learn how you come across and become more effective.
Learn how first impressions form in seven seconds, influence outcomes for months, and how dress, makeup, hair, nails, eye contact, and handshakes shape confident, culturally aware business interactions.
Build self-confidence for business communication by acting as if, taking risks, visualizing success, and using confident body language, stress management, and positive reinforcement.
Pay attention to first impressions, show confidence and friendliness, remember names, ask open-ended questions, and give genuine compliments to boost likability.
Develop nonverbal skills through group or solo practice, analyzing confidence and likability at work. Study nonverbals in movie and tv characters to improve your own communication.
Improve your presenting with eight techniques to strengthen non-verbal cues, reduce glossophobia, and boost confidence in business communication. Use energetic delivery, eye contact, gestures, sparing slides, and practice with feedback.
Explore how nonverbal leadership styles, including transformational and transactional approaches, shape motivation, trust, and job satisfaction through open gestures, positive voice, and eye contact in most other settings.
Complete the assignment exercise by delivering a short presentation focused on the verbals: voice, posture, gestures, and eye contact, and video it for study-group feedback using the handout checklist.
Being successful in the business world requires excellent communication skills. One of the most common reason executives are derailed is because they don’t have people/communication skills. Because 93% of interpersonal communication is NON-verbal, this course will help you learn to use non-verbals to create the best first impression, which includes showing confidence, dressing appropriately, giving a strong handshake, good eye contact, asking questions and thoughtfully listening to what they say. You'll also learn to shine in job interviews, to become more likable, to give engaging presentations, by paying attention to your voice, posture, gestures, and facial expressions. And you’ll become better in reading body language, so you can be more empathetic to co-workers, employees, and your boss. What does it mean when someone crosses their arms, when they purse their lips, when they have arms akimbo? How does body language establish territoriality in the office? In what ways can you become less defensive, which pushes people away, and more open, which welcomes others and creates collegiality. The course has 11 lectures, quizzes and exercises to help you learn the material. It is recommended you take the course with the study group at work and share your insights, practice new skills, and give each other feedback.