DevOps and traditional ITSM in IT service management
What you'll learn
- Define the best IT service model to deliver value to a business customer
- Define advantages and challenges of a traditional service delivery model
- Define DevOps team for a product/service
- Define advantages and challenges of a DevOps model
- Choose the best model for a certain IT service/product
- Implement both ITSM and DevOps models in a single IT organization
Requirements
- Basic ITSM knowledge
- Experience as an IT developer or Service desk support staff member
Description
Fast changes in a business environment lead to creating a DevOps model of IT service/product delivery to a customer in addition to a traditional ITSM model.
At our course students learn advantages and challenges of both models, and learn how to implement both traditional ITSM approaches and DevOps in ITSM lifecycle model and deliver value to their customers in the best possible manner.
The course is continuously developing along with ITSM and DevOps improvement. Now - as DevOps became a part of ITSM ISO 20000 standard, the trainer gives introduction to Scrum for Operations approach. ScrumOps helps in shifting IT operational teams to Agile principles of rhythmic teamwork, and supports moving to DevOps teams and culture.
During the course students improve their skills by preparing three individual assignments and discussing them with the trainer. You learn how you can combine linear and Agile DevOps based approaches to deliver better service and increase team productivity and enthusiasm.
Follow our course and its discussions to improve your ITSM and team skills and competencies!
The best learning option is having practice and discuss lessons learnt. At our forum you are welcome to share your experience and learn from others.
As your trainer I am always open for discussions and sharing new approaches in ITSM and DevOps.
Who this course is for:
- IT developers
- DevOps engineers
- Programmers
- Service desk staff
- IT managers
- System administrators (sysadmins)
Instructor
- 4.4 Instructor Rating
- 5,330 Reviews
- 15,985 Students
- 6 Courses
Online Education skills institute recommends:
Portfolio and Project Manager in IT, digital/virtual learning and professional training, and consulting.
25+ years of total experience in IT and 10+ years as a project and portfolio manager, consulting services, business trainer and startup mentor.
Grades and certifications:
Dr. Sci in System analysis,
Ph. D. in Management of technical systems
Portfolio, program and project management professional (PfMP,PgMP, PMP) by PMI
ITIL Expert, ITIL 4.0 Managing Professional, Strategic Leader
DevOps Product Owner
Agile Master certified
Online Professor at GBSB (Global), Zug, Switzerland
Certified Virtual learning trainer.
30+ professional trainings.
Over 10000 lifelong learners successfully passed trainings, and accelerated their career.