【한글자막】 Product Manager : 제품 관리 기술 배우고 취업에 성공하기

So, what exactly is a Product Manager?

How can a position be considered so essential if so few people know what it is?

You know a position has an identity crisis when even Google doesn't know what you do. And Google knows everything. Including that you broke up with your first girlfriend via Facebook (not cool) and that your first email address was sk8terkid23. Yeah, with an 8.

According to The Google:

"The product manager is an important organizational role typically in a technology company. It is similar in concept to a brand manager at a consumer packaged goods company."

Yeah.. Thanks Google. Crystal clear now.

In this lecture, we're going to talk about the WHAT so that we're all on the same page. For those of you that thought this was a Luxury Management course because you thought you heard someone say "Prada Management", the door is on your right.

Covered in this lecture:

• What set responsibilities product managers have.
• Whether responsibilities change throughout industries.
• How product managers enable their teammates.
• At the end of the day, what are product managers responsible for?
• How fast can Cole say "ambiguity"?

Let’s get basic – what is a product?

Products, like ghosts, are all around you (read that in a spooky voice).

Sure, it sounds simple, but there’s a lot more nuance to this than just looking up the dictionary definition.

So, before we go any further, let’s figure out what the “product” in “product management” actually means. Just think of “products” as Patrick Swayze spooning you while you make pottery and you’ll be all set.

Covered in this lecture:

• A straightforward definition.
• Features vs Products.
• Defining “products” for complex devices and systems.

Hey guys, welcome to the first activity of the course!

Alright, so we've talked a bit about products and how the term can be pretty confusing. Product managers are not only people who manage an entire system; if a company is large enough product managers will actually be spread out throughout the greater platform.

So a product could actually be a page. Or even just a button. Yes, the "product" one manages can be that microscopic.

One thing that every product manager must understand is how every moving part of a product interacts with other moving parts. But to get to that point, they have to first understand and be aware of EVERYTHING their product does.

Odds are if you took any of your favorite websites or apps, you could (with a little digging) find functionality or an entirely new subset of features that you never knew about. In most cases, the average user of a product only ever comes into contact with a small fraction of its features.

So for our activity, we're going to get familiar with one of Silicon Valley's favorite unicorns: Twitter

I call it the Big, Bloated, Blue Bird because well...

Big: 320 million active users big.

Bloated: 3,900 employees managing one of the worlds most overstuffed products.

Blue: It's blue. Duh.

Bird: The Twitter bird.

Fun Fact: Twitter started in 2006 and has in 10 years of operation never turned a profit.

Twitter has a big and well known platform, as well as an army of product managers. In the attached PDF, we're going to take a quick tour of the main features of Twitter has.

After you've acquainted yourself, let's get some awareness. Go to Twitter's website and try to find a feature or section that you never previously knew existed. 

Post in the group discussion:

1. What feature did you discover? Is it something small or an entirely new section you didn't know they had?
2. Do you think anyone manages this part of the Twitter product? Do you think one product manager is in charge of it or a team?

“Product Management” is one of those job descriptions that covers a very wide range of activities.

The point of this lecture is to further familiarize you with the product manager role. 

By taking a look at the most common types of product managers you will gain a better understanding of what product management is and how it works. We’ll learn about what types of products they work on and how they fit into various organizations. Depending on where you are, your day-to-day activities can be wildly different.

Covered in this lecture:

• The three main types of PMs.
• What they work on and where to find them.
• Stakeholders – who they are and why they matter.

In the last lecture we learned that there are three broad types of product managers. They cater to different stakeholders and have different responsibilities.

This lecture is where you come in. We will learn exactly what personality types and what levels of experience each of the three PM types is best suited for. By the end you should have a good idea of which type you want to be. 

Most people wouldn’t be able to tell you the difference between product management and project management. Heck, if you’re not really paying attention, you may even mix up the words because they sound so similar.

But they are two very different jobs, which is important to know if you want to get into product management.

This lecture will put this to rest forever and finally explain the relationship between product and project management. They’re a bit like a yin and yang, but way more business-y.

Covered in this lecture:

• The differences (and similarities) between the two job descriptions.
• The types of projects they would each be working on.
• Project management within product management.

It’s surprisingly hard to figure out what other people actually do all day, isn’t it?

Like, what do lawyers actually do? Sit around in court all day? Read law books in between coffee runs? So many questions...

This lecture will show you what exactly it is that product managers do all day. Enjoy!

Covered in this lecture:

• My schedule on typical, and on atypical, days.
• The different people and processes the job involves.
• What I eat for lunch.

Not sure if you want to become a Product Manager or just want to learn the skills? Take a pit stop in this lecture so we can point you in the right direction.

Product management is easily one of the best jobs you can have at a company. In this lecture, Cole tells you specifically what a kickass profession product management is and the primary upsides to being one.

Learn why product management is positioned to be one of the most connected and important parts of a company and what we’re going to teach you in this course that will prepare you for a successful career.

If you're unmoved... well then... I guess we know what direction you should take.

We want to take a couple minutes to tell you about all the awesome stuff that we are going to give you. We’ve compiled some of the best materials we could find to help you through the course.

We'll tell you how to access all of this FREE awesomeness. Also, we’re going to reveal a HUGE (and free) bonus you get that will make your product manager journey MUCH easier. Check out the video to see what’s inside.  

At the end of each section Cole and Evan compile questions they have for each other, as well as questions asked by students. We then spend some time discussing the questions and trying to cover every question that was nagging us through Section 2. Q&A videos can be found in Section 17.

Let’s ask the question no one ever asks: Are products alive?

Well, if you ask a product manager, then they might tell you that they are. That’s because products and the marketplace have a relationship that changes over time.

We’re going to get into the nitty gritty of how Mr. Product and Mrs. Marketplace date each other. Is it always harmony and bliss and lots of sales? Or does discord loom on the horizon?

Covered in this lecture:

• What the four phases of the product lifecycle are.
• How to tell what each phase looks like.
• Real world examples of companies in each product phase.

Ready to apply the concept of the Four Product Phases?

In this activity, we'll spit some products at you with a description. It's up to you to say which phase you think they are in and why.

Products like: Groupon Getaways, Amazon Dash buttons, Meadow Marijuana delivery, Fullscreen, the iPad PRO, and Vinyl Records (curveball). 

Keep in mind, it's not always as straightforward as you would think. You'll have to think critically to get your answer - and be aware that you might not all agree!

What do the companies look like that are in the various states of the product lifecycle? And how can we tell?

Covered in this lecture:

• What a real world example of a product lifecycle phase looks like.
• How you can tell where a company exists in the lifecycle.
• How to find examples of companies to compare.

Let’s get our hands dirty! What do product managers need to know about product development? 

Well, a good starting point would be to know about the product development process. 

You might say that it’s a miniature version of the product lifecycle, but this is really about how we take an idea and turn it into a reality.

Covered in this lecture:

• Where to start with your product idea.
• What you need to do before you begin actual development of the product.
• How to test the assumptions you've made about the product.

We’ve covered a good chunk of the product development process, but there’s always more to learn. Every product has a common journey, and decisions have to be made at every stage in that journey. How you make your product decisions will have repercussions further down the line. In other words, know this stuff inside and out! Do you want to know what Braveheart, Seinfeld, and product development have in common? You’ll have to watch this video to find out.

Covered in this lecture:

• How to make decisions about your product that benefit the company.
• What to do if your product doesn’t work out.

If you want to get lean, you’ve got to cut out the fat!

In this lecture, we'll learn what it means to get your organization lean. And when it comes to product management, getting lean is definitely in. So what is “lean” when it comes to our process and how can we do it? 

Covered in this lecture:

• What it means to make your product development process lean.
• Why we want to have a lean process.
• Real world examples of what it would look like to go lean.
• How to be responsible about going lean.

Now that you’re convinced that you need to be a lean mean product development machine, it's time to talk about "agile". In order to best serve stakeholders and conserve resources, we need to become adept at being agile. 

So what is the relationship between lean and agile and why are they important to a product manager? Explore these implications as you discover how to be agile.

Covered in this lecture:

• What it means to be agile.
• Why a product manager needs to know the difference between lean and agile.
• Practical examples of what it means to be agile.
• Why being agile can save you tons of resources.

While "scrum" may sound like something you feed your pet shark, it’s actually a highly effective tool in the product manager’s toolbox. Coming off the last lecture, you might be wondering how exactly does one implement "agile"?

Well, scrum is one of the more popular ways. Learn why you need to scrum, why you should stand up when you’re having meetings, and how to keep your product development process running smoothly. If you’re unsure about the step-by-step process of embracing agile, scrum is your first step.

Covered in this lecture:

• How scrum can help you be a more effective product manager.
• What scrum looks like in a day-to-day context.
• How you can implement scrum in your operation.

Just when you thought you knew everything about scrum and agile, here comes scrum’s older, more lucid brother. Kanban represents a framework of product management that differs from scrum in a few key ways. 

What are the major differences between kanban and scrum and how can you use this knowledge to your advantage? You’ll only know on the other side.

Covered in this lecture:

• How to pronounce kanban.
• The difference between scrum and kanban.
• Which one of these two frameworks is best.

When you think of a waterfall, isn’t product management the first thing on your mind?

No? Well, after this lecture you’ll start thinking about products with every cascading fountain of water you see. Waterfall development is a well known development strategy that differs quite a bit from agile. 

Is one method better than the other? We'll discuss.

Covered in this lecture:

• How to distinguish the waterfall method from the agile method.
• The driving philosophy behind waterfall.
• Dangers to watch out for.

Pretend that you’re working in product development for a shiny new company that’s making the world’s greatest app. Are you going to use agile or waterfall as your management methodology? Whatever you answer, it’s useful to SEE the real world applications of both methods in action- beforehand. Each one has strengths and weaknesses, and as a product manager, you need to have a good grasp of what they are.

Covered in this lecture:

• How to use agile in the real world.
• Why agile can sometimes spell disaster for your company.
• When you should be embrace waterfall.

Welcome to the land of ideas and user needs! Have you ever wondered where a product actually starts? Does it come from a room full of bigwigs and “idea guys” who just sit around and spout dribble all afternoon? Whether or not you think that’s how products start to exist, there’s a whole world to explore around the ideas and needs we and our users have. Your job as a product manager can also feel pretty broad, so it's time to start feeling out the edges of your responsibilities.

Covered in this lecture:

• Where products come from.
• What your job as a product manager is.
• Why your role is so important in an organization.
• How to figure out where your role boundaries are.

Just like your five-year old self asking where babies come from, we now turn to the age-old product management question, “Where do ideas come from?” Specifically, whose job is it to come up with awesome ideas for you to develop? And when ideas are developed, whose job is it to filter through them? A lot of questions come up once you start digging into the details, and we aim to answer some of those.

Covered in this lecture:

• Where your product ideas come from.
• How to handle different types of ideas.
• Why you probably don’t have to worry about running out of ideas.
• How to keep track of all the ideas.

What are some of the biggest challenges you will face as a product manager? If you said, “being a mind reader” you’re only slightly wrong. A product manager needs a sixth sense of what’s really going on. When your users tell you they need something, is your first response to automatically give it to them or to dig deeper to find the reasoning behind their request? As we continue to flesh out what a product manager is responsible for, these questions need to be answered in order for us to move forward.

Covered in this lecture:

• How to understand a need.
• The difference between a real need and a fake one.
• How product managers should handle requests for features.
• Examples of how to dig deeper to find the real answer.

Think about the users of your product for a second. You want to create something for them that makes their lives better, right? Now think about your customers. Are they the same people? And if they’re not the same, do they have the same needs?  It can get confusing if you’re uncertain about the answers to these questions!

Covered in this lecture:

• What kinds of companies might have customers that are not users.
• The two kinds of feedback you can get and what to do with each.
• Real world examples of users and customers.

Say you've always thought that donuts should be stuffed with superfoods. You've wondered if there are enough garlic and spirulina lovers out there - but those who are also ok with fried donuts. If these people exist, then cha-ching. If they don't, then you'll join the ranks of the other fantastic-but-fatally-flawed-flops. But how will you know?

Sizing the market is the answer. In this lecture, we'll discuss how to count your strong-stomached-spirulina-and-donut fans and figure out whether they're likely to pay for something which is probably going to make them feel... well... gross. 

Covered in this lecture:

• Why you need to know the size of your market.
• The difference between top-down and bottom-up market sizing.
• How to do top-down market sizing.
• How to do bottom-up market sizing.
• How to use Google to find market data.
• Learn about a tool to help you analyze competing website traffic.
• Why Adwords is helpful in market sizing research.
• The benefits of using social media in your research.

Chasing down your competitors isn't creepy, it's essential knowledge for you as a product manager and as an entrepreneur. If you don't know who you're up against, you can't make intelligent judgments about your product strategy. Not to get all stalker-ish or anything, but the more you know about the market and the companies in it, the better - especially before you invest time, money, and resources in this one world-beating (you hope) product.

Covered in this lecture:

• Why you need to know about your competitors.
• The types of market circumstances you might be entering.
• Why it's important to know about a crowded marketplace before you get going.
• Two reasons a market might be wide open and free.
• What feature triage is, and why it matters to you as an entrepreneur.

Sometimes you know who your competitors are. You know them so well that you dream about them and wake up trying to strangle your pillow while shouting about their sneaky, underhanded tactics. Sometimes you don't know who your competitors are, but you just know that they're hiding behind a bush making faces at you.

In your role as product manager or entrepreneur, a big, juicy list of competitors will help you figure out what you're up against - but how do you find them, exactly? With a bit of lateral thinking, channeling, and magic from the Great Google Gods, that's how, and that's what we'll be talking about here.

Covered in this lecture:

• An important step you should take before you start looking for competitors.
• The difference between known and unknown competitors.
• A simple tip to help you figure out your known competitors if you're working as a product manager for an employer (it's ok, we won't tell your boss that you don't already know).
• Why problems are an opportunity when looking for competitors.
• A real world example of how to analyze a customer's problem to find information you can use in your competitor search.
• Three brilliant techniques for finding unknown competitors using the above findings.
• How and why you should channel your users (spooky voice: Ouija board optional).
• How individual complaints can uncover hidden competitors.
• Three suggested sites for leveraging the power of customer conversations.
• How product descriptions can be used to find competitors.
• Why developing a one-sentence product pitch can help your competitor search.
• Pro tips to help Google join the dots and work their magic on your behalf.

Now that you've gone through the competitor discovery process and figured out who you're up against, you might be sitting there looking at your long list with a slow-dawning sense of terror. There are people out there. Doing stuff a lot of what you want to do. That's a scary thought, right? Hang in there, delicate flower, because it's all going to be just fine once you learn to categorize your competitors. 

Covered in this lecture:

• Why categorizing your competitors matters.
• Learn how to distinguish between the four different competitor types.
• Walk through a hypothetical example of each (hint: it helps if you like Italian food).
• How categorizing your competitors helps you to prioritize.
• Which of the four competitor types is your highest priority, and how to rank them.
• A real world example as I break down the competitor list from the previous lecture into the four categories.

It's not enough to know who your competitors are, or to have sorted them into nice, neat categories. As a product manager or entrepreneur, you've got to really know them and understand them. You need to have a handle on what makes your competitors tick. Fortunately, that doesn't necessarily mean getting up close and personal (unless that's your thing), but it does mean keeping tabs on five crucial criteria, and we're going to investigate the first two in this lecture.

Covered in this lecture:

• Why competitor monitoring matters.
• Understanding your competitor's product core.
• Why you need to know how good your competitor's engineers, developers, and wizards really are.
• Why size matters - understanding the implications of your competitor's user base size.
• What a large user base means in terms of competitive impact.

The last three criteria for understanding your competitors will help you figure out how you can exploit their weaknesses (mwahahaha) while protecting your own competitive edge. I'll show you a real world example for each criteria so that it all starts to make sense. Let's get on with it.

Covered in this lecture:

• How to not underestimate the value of something pretty - how design figures in your competitive edge.
• Understanding the importance of brand in your marketplace.
• How and why people's perceptions of your brand can be both a blessing and a curse.
• Speed as the fifth and final competitor criteria.
• How smaller, more agile companies can out-run market leaders. (Myspace, anyone?)

So much information, so little time. When you can't possibly hold any more nuggets of gold in your head about what your competitors are up to, you need a feature table. A what? A feature table. No, not the fancy three-legged monstrosity your aunt insists is a period piece and solely exists to knock your shins every time you walk past. A feature table. Huh? All will be revealed.

Covered in this lecture:

• What is a feature table? (Bet you didn't see that one coming)
• Why you need to know how competitive your product is.
• How a feature table can help you figure out how cutting edge (or not) you are before making any costly mistakes.
• Feature tables as a useful visual aid for your team.

Are you one of those people who never reads instructions before building something? Yeah? I think I've got some of your bookcases in the office. If that's you, you could skip this lecture, but you'll end up with a wonky feature table that doesn't do the job it's supposed to do so.....that's your call. For everyone else, let's dive in and look at a template of a feature table you'll be proud to call your own.

Covered in this lecture:

• How to draw the table (Google Sheets or Excel will do if you have a pen and paper phobia).
• Which competitors to pick for your first (and most important) feature table.
• Why you absolutely have to stay up-to-date with your direct competitors.
• How a feature table can show you at-a-glance whether your product is better than your substitute competitors.
• Choosing which features and factors to analyze in the table.
• The importance of knowing what's important to your target customers, not your competitors.
• An example of what a feature might be versus what an ability might be.

In this activity we're going to talk about Oculus Rift. That thing that threatens to change the world or change absolutely nothing at all. There's only one thing it can guarantee - you will look ridiculous wearing it.

Let's talk about this new "king of fads" or "changer of all games" (depending on your perspective). We'll go over OR's new VR set that is A-OK and discuss its core features and product offerings. At the end of the activity, you (yes you) will get the opportunity to create your very own feature table and post it in our collaborative class workbook (really just a Google sheet).

Enjoy!

OK, who's ready to come out of the sandbox and build a real feature table? Exciting stuff. In this lecture, you can play along as I build a feature table for our favorite product (you know which one) and see how it ranks alongside its direct competitors for various features and factors. 

Covered in this lecture:

• Follow my thought process for choosing which features and factors to analyze.
• Learn how to gather the information you need to fill in the table.
• The importance of actually using your competitors' products.
• Learn more about action cameras than you probably wanted to know.
• Questions to ask yourself that will help you analyze the data in the completed table.

Wunderlist does wunders (get it?) for many things from recording to-do lists and setting repeat reminders to keeping your project team on track. Launched in 2011, they had over 13 million users before being acquired by Microsoft in 2015 (and quietly killed off, sadly)

But before they were "old yeller-ed", Wunderlist had a classic Product Management dilemma. 

This dilemma happens CONSTANTLY all over the world to companies of all different stripes.

The dilemma:

They had a free version and a paid version. In order to continue to grow their user base, they needed to have a competitive feature set for their free version. But in order to make money and sustain their business, they needed to be able to convert those users into Paid customers, which most likely meant withholding features from their free version.

Competition in the space was always red hot, with apps like Evernote and Trello constantly one-upping themselves with more and more free features. Wunderlist was being squeezed at both ends of their customer funnel.

In this case study, I want you to put on your PM hat, travel back in time, and pretend you're making the call for Wunderlist's product team. Could a different strategy have ended with a different outcome? Use the data and the feature table provided to make the call - what would you have done in their situation?

Choose wisely.