Best practices in Customer support
- No requirements at all other than the knowledge of operating a smart phone
A knowledge repository that will help you stay ahead of the curve. It covers everything you need to know about best practices, which will make your customer support practice a success.
These practices can be followed by a customer support representative from any startup or enterprise!
You will be introduced to different factors and techniques from hiring a rep to using chat tools the best possible way!
Update 1.0.1: All the captions in the videos have been updated to match with the videos in the course.
Who this course is for:
- Customer support representatives, support agents, customer support enthusiasts
- 03:28Hiring your first Customer support rep
- 03:49Personalising your responses
- 04:27Forms as a part of customer support
- 03:52Handling Difficult conversations
- 04:18Proactive communication during service outages
- 04:56Best practices for SaaS customer support
- 04:45Best practices for live chat support
- 05:23Key metrics to measure customer support
- 04:10Managing your customer support team during holidays
- 04:43Building your multi channel customer support
Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support. Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM. With events timeline, user information, and social profiles, know who you're talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.