Best practices in Customer support

Optimise your customer support practices by following these best practices
Rating: 4.6 out of 5 (714 ratings)
6,273 students
English
English

Best practices in Customer Support
How to hire support reps
Best practices for a SaaS support rep
Best practices while using chat tools

Requirements

  • No requirements at all other than the knowledge of operating a smart phone

Description

A knowledge repository that will help you stay ahead of the curve. It covers everything you need to know about best practices, which will make your customer support practice a success.
These practices can be followed by a customer support representative from any startup or enterprise!

You will be introduced to different factors and techniques from hiring a rep to using chat tools the best possible way!

Update 1.0.1: All the captions in the videos have been updated to match with the videos in the course.

Who this course is for:

  • Customer support representatives, support agents, customer support enthusiasts

Course content

1 section11 lectures44m total length
  • Introduction
    01:02
  • Hiring your first Customer support rep
    03:28
  • Personalising your responses
    03:49
  • Forms as a part of customer support
    04:27
  • Handling Difficult conversations
    03:52
  • Proactive communication during service outages
    04:18
  • Best practices for SaaS customer support
    04:56
  • Best practices for live chat support
    04:45
  • Key metrics to measure customer support
    05:23
  • Managing your customer support team during holidays
    04:10
  • Building your multi channel customer support
    04:43

Instructor

Live chat software
Freshchat by Freshworks Inc
  • 4.6 Instructor Rating
  • 714 Reviews
  • 6,273 Students
  • 1 Course

Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support. Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM. With events timeline, user information, and social profiles, know who you're talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.