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Keep shoppingBen's English for Hospitality Course
52 students
Ben's English for Hospitality Course
Learn the English language skills necessary to succeed within the Hospitality industry from caregiving to tourism.
Created byBenjamin Weinberg
Last updated 7/2020
English
What you'll learn
- Students will learn how to work in the Hospitality industry by studying the different kinds of jobs and responsibilities available.
- Students will understand better the work of caretakers, caregivers, waiters, waitresses, concierges, and tour guides who work in this industry.
- Students will discover customer service tactics to better help the client or customer in whatever professional capacity they can.
- Students will become knowledgeable about English-speaking hospitality concepts such as using friendly greetings and reminders to help their clients.
- Students will learn how to go the extra mile to provide satisfaction to their customers or clients when conducting their hospitality work.
- Students will improve their grammar, vocabulary, and conversational skills when it comes to working in hospitality.
- Students will know how to handle emergencies or accidents on the job and learn about different examples of emergencies that can happen.
- Students will be better prepared for a job in the hospitality sector and be able to do a better job as English learners in this industry.
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Course content
14 sections • 14 lectures • 4h 37m total length
Requirements
- Students must have a basic knowledge in the English language and be willing to work hard in this course.
- Students must be teenagers or adults looking to work in the Hospitality sector for a future job in the industry.
- Students should be English as a Second Language (ESL) learners who want to improve their English for professional purposes in this sector.
- Students should be willing to complete assignments, watch the videos, and ask questions if they have any about hospitality.
Description
In this intensive five-hour course with lecture videos and written assignments, Enrolled students will learn to boost their English language skills to better be able to find jobs in the Hospitality industry from being a caregiver to being a tour guide. Six major job types are covered in this intensive course along with how to make sure all interactions with customers and clients go smoothly.
From your first greeting to saying goodbye to the client at the end of the day, this course will help you with your English skills so you can better be able to succeed in this important and growing industry. For those English learners looking to make a career in Hospitality, I highly recommend enrolling in my course especially if your English grammar, vocabulary, writing and conversational skills need improvement in this area of work.
Course Topics include:
Introduction and Housekeeping Services
Caregiver Services
Restaurant Services
Concierge Services
Tourism Services
Customer Services
How to Make Introductions and Greetings
Dealing with Complaints and Going the Extra Mile to Help
How to Handle an Emergency
Satisfaction with a Smile and Self-Evaluating Your Hospitality Skills
Each course video will come with different activities, assignments to supplement the learning you will receive for each topic covered in this English for Hospitality course. Make sure to watch each course video and finish each assignment to get the most out of this course.
Who this course is for:
- English as a Second Language students who are looking to work in the Hospitality industry or sector.
- Teenagers or Adults looking to work in Hospitality who need help with their English.
- Students who want to get better at customer service roles such as a tour guide, concierge, server at a restaurant, etc.