Benefit Realisation Management - What is it & How to do it.

Start: The 3 key process steps for identifying benefits for your change initiative

01:01 The importance of objectives for the benefits management process, but what if you don't have any identified objective? Introduction to 'Benefit Chains'

04:53 The case study objectives that will be used throughout

05:36 Your Objectives

Start: Introduces the powerful benefit map as a key tool for identifying benefits and the two paths you can choose to proceed through this benefits management system

Start: Selection Factors The factors to consider when selecting benefits from your benefit map

04:35 Case Studies: The benefits selected for each case study and the rationale for the selection

08:03 A focus on stakeholder benefit mapping as one of the approaches to inform benefit selection

10:21 Which benefits will you select to take forward to the next phase

Start: Describes what a map is with a generic example and an overview of how to create one

02:21: The value of a benefit map.

05:38: When a benefit map should be created to get the most value

Start: Definitions; Introduces the colour coding for a benefit map

03:02: Develops further on what a benefit map is, introducing concept of benefit chains

07:41: The 3 different approaches to building a map

10:09: Right to Left (R2L) approach to building a benefit map with an example

15:08: Creating your first map using the Right to Left approach

Start: The key learning from your first benefit map

03:16 The Left to Right (L2R) approach to building a benefit map; The third approach of using a combination of both R2L and

L2R approaches

05:41: Develops the example map with based on
L2R approach

07:10 Develop your benefit map further with a L2R focus

Start: Considers the 3 approaches to how you can create one

01:46: The 5 key steps of a process to create a map in a workshop and some options for adding more value to your map

Start: 1st Step: Confirm the objectives for the change before the workshop and what to do if there are no objectives

01:29: The 2 case study objectives

01:57: What are the objectives for your change initiative

Start: 2nd Step: Identifying the workshop participants and the challenges/factors to consider

03:28: The considerations for the case study participants

04:26: Who do you need for your benefit map workshop

Start: 3rd Step: Pre-requisites - what you need to put in place before the benefit map workshop takes place

03:12: Who will facilitate your workshop, what materials do you need to prepare and what facilities will you use

03:30: A recap of Steps 1-3

Start: The Workshop

00:37: Add the objectives to the wall and linkages to strategic objectives

Start: The 2 approaches: structured questioning; brainstorming

01:49: Before starting provide clear guidance to all the participants

03:28: Using structured questioning: with an example

Start: Case Study 1 - Using right to left structured questioning

Start: Case Study 2 - Using Left to Right and Right to Left structured questioning

Start: Adding Links/Relationships - Considerations before adding the connections between all the items on your wall

04:35: Adding the links for the two case studies

Start: Taking the workshop output and creating an electronic version of the benefit map

00:39: Considerations for which tool to use for creating an electronic version of the map. Visio and PowerPoint are covered

02:16: Looks at the templates provided and how to make the best use of them

04:08: Allow enough time! Don't understestimate how long this step can take - particularly in making the map look good

05:03: Key considerations in making your map look good

06:18:How big will your map be and recommendations for the optimum size

07:56: Creating the electronic version of the map does add value - always!

09:35 The electronic benefit maps of the 2 case studies

Start: Review and refine the benefit map to get to a formal issue version

Start: Weights, Scoring & Measures - to enhance the information on your benefit map

00:52: How to use weights & scoring to inform prioritisation

03:22: Adding weights to the case studies

03:45: Using the weights to identify a score for each item on your benefit map

05:33: Adding scores to the case studies and the insight it provides

Start: Enhancing your benefit map by adding measure information to it

02:00: Case study example with measure data added

02:56: Be aware of the potential overhead/maintenance required with some of this additional information on your benefit map

Start: An introduction to this second stage in the benefits management process and its objectives

00:42 What a benefit profile is and its key contents based on proven practice

01:18 The important/priority contents for benefit definition based on proven practice

07:42 The other benefit definition items which you can add

Start: Using a benefit register to capture your benefit definition information and its value

03:35: Example benefit registers for the case studies

04:45 Create your benefit register to capture benefit definition information for all your selected benefits

Start: A focus on 'Types' and 'Category' to consider for your benefits

04:00: Financial categories to consider for your financial benefits

08:13: Identify and add appropriate type and category information to your benefit register

Start: Benefit Measure - The 4 elements to consider for each measure for each benefit:

03:50: An example from one case study of the measure specification development

05:30: The concept of One Benefit One Measure and why it is importa

Start: Identifying the baseline value against which you will measure change impact

01:05: An example from one case study of establishing the baseline value

02:11: What impact will the change have on each measure with a case study example

03:24: Using the baseline and change impact to establish target values with a case study example

04:12: A case study example establishing measure details

05:29: Other measure associated information which will become more relevant during Plan phase but you should start to consider now

06:23: Considering some of the challenges in identifying baselines and the use of directional targets rather then absolute targets

Start: A focus on considerations for financial measures

Start: Case study registers with measure information added

00:52: Identify, define and develop measures and add them to your benefit register

Start: An introduction to the third phase of Plan

00:32: The Benefit Realisation Plan (BRP), and the most important part of this phase

02:00: The two scenarios that will be used to show Benefit Realisation Plans

Start: A focus on the Benefit Realisation Plan (BRP) and its contents for the first scenario

04:44: Identifies the 4 elements to be covered in your BRP as an absolute minimum

Start: A focus on the key roles and responsibilities to be covered in the BRP

02:31: A focus on the key role of benefit sign-off authority and considerations when identifying an appropriate authority

Start: A focus on the additional information to be identified for measures as part of the benefit realisation plan.

Start: Introducing the benefit tracker to capture benefit realisation data

Start: A focus on Benefit Reviews, their content, the value and participants

02:29: A focus on the evidence to be used for benefit validation and sign-off

Start: Case Study - An example Benefit Realisation Plan

Start: A simpler benefit realisation plan example

02:59: Develop a benefit realisation plan for your change initiative

Start: An introduction to the fourth phase of Realise and its objectives

02:02: Identifying the 4 key elements for this phase; when realisation starts; the change in business focus in this phase

Start: The realisation for your planned benefits and dealing with variances to plan.The importance of analysis and insight

01:15: A case study example of analysis and insight

04:31: Analysis and insight for your planned benefits

Start: Using benefit reviews during the realisation phase

01:05: Case study example of benefit review

Start: Dealing with unplanned, or emergent, benefits and disbenefits.
Using benefit reviews and an 'open door' policy to capture them

02:24: Case study example of unplanned disbenefit

Start: The difference between emergent disbenefits and transition

01:51: Emergent/Transition example of emergent disbenefit

03:07: The impacts that transition issues can have on the value of benefits

Start: Focus on maximising benefits and minimising disbenefits

01:32: Maximising - planned benefits, the importance of analysis and insight

02:23: Case study example of opportunity to maximise planned benefits

Start: Maximising unplanned/emergent benefits

01:07: Example of emergent benefits from an IT implementation

02:56: How emergent benefits are dealt with across the other benefits management process stages

Start: Reporting A focus on reporting of benefits, stakeholder requirements

01:20: Examples of benefit reports

03:15: A focus on financial reporting with examples

Start: Creating reports using your Benefit Register and Benefit Tracker

Start: Getting realised benefits agreed and signed off by the appropriate authority, and the remaining activities after sign-off

02:41: The end of the process.

Start: What is a benefit management strategy (BMS) and why do you need it

03:21: The typical contents of a benefits management strategy

06:10: A BMS example where no established benefits management approac

Start: An example where some existing benefits management approach exists

01:38: Create your benefit management strategy based on your developed benefits management approaches