Benchmarking

Name: Benchmarking
Rating: 3.5 (44 reviews)

Harnessing The Power of Connectional Intelligence

Last updated 4/2019

English

What you'll learn

A systematic PROCESS for measuring and COMPARING processes and ADAPTING best practices

1 section • 6 lectures • 32m total length

Introduction3:49
What is Benchmarking
Why Benchmarking?
How Much Benchmarking?
Which Results Will You Get?
How much structure?
Who Should Benchmark?
Getting Started7:37
Problem Identification
Problem Definition
Process Selection
Making the Business Case
Launching the Team
Assess5:01
Self assessment including process documentation and process measurement
Collect6:29
Investigate & Select Partners
Schedule the Benchmarking Meeting
Analyze6:27
Compare data
Identify best practices
Recommend Improvements
Adapt2:59
Implement Change
Monitor Improvement

After completing this course, participants will be able to:

Recognize the five steps of the basic benchmarking method
Develop a realistic plan and schedule for a benchmarking project
Search and identify potential benchmarking partners by conducting secondary research
Understand how to use the 7 basic Quality Improvement Tools for benchmark process comparison.
Select appropriate recommendations for process improvement