Being Assertive with Emotional Intelligence
What you'll learn
- Identify methods and techniques to express assertive behaviour effectively
- Recognise the implications of passive, aggressive and assertive behaviour, and passive-aggressive behaviour
- Develop ways to improve your level of assertiveness
- Explore how to be assertive in appropriate ways
- Determine ways to say "No" without feeling guilty
- You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
- Anyone with an interest in how interactions with other people work and how to build them more effectively.
- Anyone with a willingness to complete the practical activities to grow and develop their assertiveness and emotional intelligence skills.
Are you tired of holding back in conversations?
Are you fed up of people taking advantage of you?
Perhaps you find it difficult to remain composed when someone frustrates you?
If you don’t speak up for yourself, refuse to make decisions, or let others dictate your actions – people start to view you as a bit of a pushover, or someone who lacks confidence – neither of these are advantageous, especially in the workplace.
Often, it’s easier for you to swallow your feelings, shout at someone or give them the silent treatment. But assertiveness is a much better strategy.
We’ve all had moments when we’ve failed to speak up for ourselves and said “yes” when we really wanted to say no.
No matter how confident you are, most of us wonder if perhaps we couldn’t be just a bit more assertive in certain situations.
Luckily, assertiveness is a learned ability. It’s learned through practice.
Whatever your reasons for wanting to become more assertive, in this course you can explore basic skills and strategies to improve your assertiveness and develop your emotional intelligence.
This course will provide you with the knowledge, skills and confidence to become more assertive, taking control of your life in the process.
Your assertiveness is your ability to express your feelings, beliefs, and thoughts and defend your rights in a non-destructive way. It involves effectively and constructively expressing your emotions so that you can be forthright and frank when putting your views across.
Your assertiveness considers how far you will go to stand up your rights for what you perceive is right. Assertiveness and aggression are two very different things although the two qualities are often somewhat confused. Aggression involves hostile acts or feelings whereas assertiveness is your confidence in being able to show determination with persistence and constructively argue your own views in a calm and positive way.
If you are not naturally assertive, it can take some effort, but being more assertive is not impossible. For this to work you must approach them with an open mind and be ready to put into practice what you learn.
Use this course to help you boost your assertiveness. You can work through the entire course, or, because we all have busy lives, you have the option to go straight to particular skills you’d like to work on.
Completing this course, you'll be able to
Define everyone's rights and responsibilities around being assertive
Differentiate between passive, aggressive and assertive behaviour
Recognise the implications of passive, aggressive and assertive behaviour, and passive-aggressive behaviour
Identify methods and techniques to express assertive behaviour effectively
Explore how to be assertive in appropriate ways
Explain some ways to say "No" without feeling guilty
State the rules of assertiveness
Develop ways to improve your level of assertiveness
This course is a standalone course for anyone interested in understanding how to manage, work with and use assertiveness. It compliments other courses that explore emotional intelligence in more depth.
You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.
The course is made up of a series of lectures and a series of interactive exercises that involve some activity with other people and some reflection.
PLEASE NOTE - This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Assertiveness cannot be developed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.
This course is being continually refined and updated to ensure it remains current and relevant.
All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.
All videos are high definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest update - July 2022
Who this course is for:
- Anyone fed up of having people take advantage of them.
- Anyone tired of holding back in conversations.
- Anyone with a quick temper who finds other people infuriating.
- Anyone who has difficulty protecting their time, priorities and goals.
- Anyone who’d like to learn a more about what assertiveness actually is.
Hi. I'm Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 40 years' business and commercial experience. I provide knowledge and skills that help people understand themselves and others better.
I have the most comprehensive range of on-line courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet. I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business.
My courses go beyond the fundamental basics of emotional intelligence covering many aspects of how it can be applied in day to day work to lead, grow and develop people in ways that build authentic relationships.
My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities. This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.
I'm a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.
My articles and papers on resilience have been published in international books and journals.
My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes are accredited by the Institute of Leadership and Management.
Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.
I am the author of
- The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)
- The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)
Both are available on Amazon.
Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt. I am here to support and guide you.
The learning process I use on Udemy is designed to work with you and the challenges you are facing today and tomorrow. It is practice-driven, evidence-based and directly helps you to improve your capacity to change.
I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.