Behavioral Interviewing - Starf

Build rapport, verify CV chronology for integrity, and use behavioral questions effectively. End interviews professionally, address privacy and background checks, sustain responses with prompts to ensure fairness.

Introduce yourself to your partner and capture notes for a CV substitute by detailing your name, current or past job, responsibilities, qualifications, experiences, skills, achievements, recruitment, and behavioral interviewing experience.

Set your personal benchmark by conducting a recruitment-focused interview with a partner, then self-assess your performance as interviewer using the interview guide to measure recruitment experience and communication.

Deconstruct the benchmarking self-assessment by reviewing Ella's interview reflections on rapport, CV integrity checks, and clear interview objectives.

Introduce a behavioural interviewing model and a scoring matrix to gather evidence of past experiences and identify job-relevant behaviours, while using a tree exercise to illustrate communication differences.

Master the five-step STAR model—situation, task, action, result, and feelings—to predict future performance from past behavior. Practice with demonstrations, observe under pressure, and assess motivation through how candidates feel.

This lecture uses the STAR model for critical incident analysis to identify essential behaviours for a production assistant, such as teamwork, communication, job motivation, planning, initiative, flexibility, integrity, and independence.

Apply the STAR model to identify job behaviors, complete a partner exercise and self-assessment in resources, then learn to interview for those behaviors in the next video.

Write your behaviours for your organisation, then use behavioural interviewing to elicit past examples that predict future performance, including critical incident analysis.

Observe a demonstration of a proper behavioral interview, assessing job motivation, teamwork, and communication using the STAR model, with Ella, while modeling interview steps and non-disclosure of assessment specifics.

Demonstrates a proper STAR-based interview with concrete past-work examples from a television production assistant role, highlighting teamwork, communication, and conflict resolution.

Practice interviewing with a partner using the STAR model, exploring situations, tasks, actions, and results, and even practice at home to build alignment in discussions.

Demonstrate scoring a behavioral interview using the STAR model with color-coded behavior anchors, showing how to gather relevant situational, task, action, and outcome evidence from an interviewee.

Practice scoring interviews with a partner to build comfort and consistency, then complete a self-assessment form to ensure fair, comparable results across multiple interviews.

Explore contrary evidence, a technique that deliberately seeks evidence to the contrary to counter extreme scoring, with examples of similar situations going well or poorly.

Hone your behavioral interviewing with a practical demonstration of contrary evidence, exploring how job motivation and teamwork influence scoring, evidence gathering, and interviewing outcomes.

Learn to elicit complete stories using the STAR model, seek contrary evidence, and safely backtrack to missing steps, ensuring a humane, context-rich interview process.

Practice behavioral interviewing by using an assessment form to assess your exercise partner, score observed behaviors against a defined standard, and give feedback to improve objectivity and observational skills.

Use a matrix to compare all candidates on a level playing field, promoting fairness, reducing bias, and aligning with equal employment opportunity (eeo) laws, while incorporating psychometrics and assessments.

Explore how multiple interviewers affect the validity and fairness of recruitment, and align descriptors to reduce inter-rater variance in scoring.

Use past behaviour to predict future performance with behavioural interviewing; define relevant behaviours, apply critical incident analysis, and score candidates to ensure fairness and capture contrary evidence.

Conclude with gratitude and celebrate completing the course, reflect on fairness in the workplace, access the wrap up article in the resources section, and discover bonus courses to stay connected.

Explore bonus offers in this lecture as the instructor offers a free course gift and directs you to the resources section for access to additional courses.