Communication Skills: Personality and Behaviour in Business
What you'll learn
- explain the psychology behind what really motivates and influences people.
- interpret the best ways to inspire people by working effectively with their behaviour.
- recognise what it is that makes people tick and why they behave they way they do.
- identify how different situations are perceived and why people react in different ways.
- You should have an interest and understanding of emotional and social intelligence but no prior knowledge and experience is needed to benefit from the course.
- You should be interested in learning how to inspire others and build successful relationships.
- You should be keen to learn techniques to understand how to contribute to your business success.
- You will have a willingness to complete the practical activities to grow and develop your self-awareness and build your relationship skills.
This course is designed to support professionals in business to develop communication skills through understanding and applying knowledge of personality and behaviour in the workplace. It is based upon the book "The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships" by Robin Hills (ISBN: 1912300087).
‘The Authority Guides’ is a series of pocket-sized books offering highly practical and accessible guidance on a wide variety of business matters. They are published by independent business publisher SRA Books under the imprint The Authority Guides.
How aware are you of the way that your behaviour impacts you on the way that you build relationships?
Some people are naturally great with other people. However, for most people it takes a dedicated amount of time and energy to build good, powerful business relationships that are authentic and lasting. They are such an integral and necessary part of success, but many people don’t seem to want to put in the work.
Successful and powerful business relationships just don’t happen without dedicated, consistent work.
The course helps you to
Change the way you think about yourself and how you approach situations
Move forward and build your understanding of working with your behaviour at your own pace
Understand how emotional intelligence and social intelligence can help you to make better decisions and build quality relationships
How to inspire others and build successful relationships.
Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do.
This course reveals insights into motivation and how people perceive situations. As it unlocks the secrets of human nature, you'll learn how to inspire top performance, gain trust, win confidence and build lasting relationships - more effectively and with great results.
You are going to get some insights into your social interaction style and how this drives certain behaviours.
By completing this course, you will be able to
explain the psychology behind what really motivates and influences people
interpret the best ways to inspire people by working effectively with their behaviour
recognise what it is that drives and motivates people and why they behave in the ways they do
identify how different situations are perceived and why people react in different ways
The project looks at assessing your social interaction style from your perspective and asks you to compare this with how others view your style. Use the information in this course to look at methods to improve the ways that you use your style and how this impacts upon that way that you build relationships.
An understanding of how you use your emotional and social intelligence to interact with others and build relationships
Insights about the lessons that you can gain from understanding the way your brain works and how this affects your thinking, your empathy and your understanding of situations
An insight into how and why people with different social interaction styles react and behave in the way they do
Short, sharp, snappy lectures covering all aspects of behaviour in business
Assess your social interaction style exercise
Practical activities to understand behavioural responses yourself and in other people
A series of resource cards to download and keep
Emotional and Social Intelligence underpin successful relationships through and understanding of how you can develop your empathy and your social skills. This course will help you change the way you think about yourself and the way you work with and interact with other people inside and outside of work.
There are five practical activities and three quizzes to help you with your learning.
The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.
All PDFs are Section 508 / ADA Accessibility compliant.
All videos are High Definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest Update - December 2021
Who this course is for:
- Anyone who is interested in understanding behaviour in business at a personal level, a team level, or and organisational level.
Hi. I'm Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 40 years' business and commercial experience. I provide knowledge and skills that help people understand themselves and others better.
I have the most comprehensive range of on-line courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet. I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business.
My courses go beyond the fundamental basics of emotional intelligence covering many aspects of how it can be applied in day to day work to lead, grow and develop people in ways that build authentic relationships.
My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities. This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.
I'm a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.
My articles and papers on resilience have been published in international books and journals.
My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes are accredited by the Institute of Leadership and Management.
Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.
I am the author of
- The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)
- The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)
Both are available on Amazon.
Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt. I am here to support and guide you.
The learning process I use on Udemy is designed to work with you and the challenges you are facing today and tomorrow. It is practice-driven, evidence-based and directly helps you to improve your capacity to change.
I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.