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Becoming the customer service SUPERSTAR Certification course
Rating: 4.5 out of 5(114 ratings)
962 students

Becoming the customer service SUPERSTAR Certification course

A step by step guide on how to become the most efficient customer service employee for your organization and customers.
Created byYvonne Ohui MacCarthy, CSP
Last updated 11/2022
English
English [Auto],

What you'll learn

  • You would be able to enhance and professionalize all your customer service interactions
  • You would have confidence in dealing with different customers
  • You would be able to attract and retain customers
  • You would be able to creat a good first impression all the time
  • You would be able to enhance your customer experience
  • Your customer service management would improve drastically
  • You would improve on your customer service skills

Course content

3 sections • 7 lectures • 52m total length

  • Skills needed for effective customer service20:49

    Master nine essential customer service skills, including patience, attentiveness, clear communication, time management, persuasion, body-language reading, conflict resolution, selling, and empathy, to transform every interaction into a memorable experience.

  • Knowledgeability11:34

Requirements

  • There are no requirement to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques.

Description

Certificatation Course “Becoming the customer service SUPERSTAR “  is a simple personal development course with realistic tips and techniques on how  you can improve your customer service and customer experience that you offer and also  enhance your customer service skills. It discusses the topics that creat negative impressions for customers and teaches you how to overcome them. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided.

Who this course is for:

  • Anyone interested in developing and enhancing their customer service skills and behavior
  • Anyone who is a frontline or back office staff
  • Anyone who wants to gain knowledge in customer service
  • Any one who wants to enhance their customer’s experience
  • Anybody who works in a customer service management role and helps manage Cx teams

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