Becoming the customer service SUPERSTAR Certification course
What you'll learn
- You would be able to enhance and professionalize all your customer service interactions
- You would have confidence in dealing with different customers
- You would be able to attract and retain customers
- You would be able to creat a good first impression all the time
- You would be able to enhance your customer experience
- Your customer service management would improve drastically
- You would improve on your customer service skills
Requirements
- There are no requirement to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques.
Description
Certificatation Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics that creat negative impressions for customers and teaches you how to overcome them. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided.
Who this course is for:
- Anyone interested in developing and enhancing their customer service skills and behavior
- Anyone who is a frontline or back office staff
- Anyone who wants to gain knowledge in customer service
- Any one who wants to enhance their customer’s experience
- Anybody who works in a customer service management role
Course content
- Preview20:49
- 11:34Knowledgeability
Instructor
![Yvonne Ohui MacCarthy, CSP](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.2 Instructor Rating
- 275 Reviews
- 2,849 Students
- 5 Courses
The President and head consultant Yvonne MacCarthy (CSP) has a Customer Service Professional (CSP) qualification from the London Institute of Banking and Finance (LIBF). Yvonne also has the Professional Award In Training The Trainer from the London Institute of Public Speaking and an award for the Advanced Training The Trainer from Institute of Leadership and Management (ILM) UK. She consults for the British Council in Ghana and has worked with two very reputable banks in the UK namely NatWest and Santander in the areas of service quality and customer service management in the. Yvonne has trained over 4000 individuals and businesses. The Customer Service Consultant of the year 2018/2019, the partnering consultant of the West African Association of Customer Service Professionals. She speaks on issues of customer service and communication on different platforms.