Becoming the customer service SUPERSTAR Certification course
4.4 (72 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
808 students enrolled

Becoming the customer service SUPERSTAR Certification course

A step by step guide on how to become the most efficient customer service employee for your organization and customers.
4.4 (72 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
808 students enrolled
Last updated 9/2018
English
English [Auto]
Current price: $23.99 Original price: $34.99 Discount: 31% off
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This course includes
  • 1.5 hours on-demand video
  • 2 articles
  • 3 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You would be able to enhance and professionalize all your customer service interactions
  • You would have confidence in dealing with different customers
  • You would be able to attract and retain customers
  • You would be able to creat a good first impression all the time
  • You would be able to enhance your customer experience
  • Your customer service management would improve drastically
  • You would improve on your customer service skills
Requirements
  • There are no requirement to take this course except that you need to have a positive attitude and the willingness to learn and use the suggested techniques.
Description

Certificatation Course “Becoming the customer service SUPERSTAR “  is a simple personal development course with realistic tips and techniques on how  you can improve your customer service and customer experience that you offer and also  enhance your customer service skills. It discusses the topics that creat negative impressions for customers and teaches you how to overcome them. In short, your customer service management would improve. Students can request for their Certificate in Basis Customer Service from the Institute of Customer Service Professionals in addition to the Udemy certificate provided.

Who this course is for:
  • Anyone interested in developing and enhancing their customer service skills and behavior
  • Anyone who is a frontline or back office staff
  • Anyone who wants to gain knowledge in customer service
  • Any one who wants to enhance their customer’s experience
  • Anybody who works in a customer service management role
Course content
Expand all 10 lectures 01:14:37
+ Introduction
1 lecture 03:19

This is the introduction to the course and introduces you to the learning outcomes and course outline.

Preview 03:19
+ How to become the service SUPER STAR
8 lectures 01:11:18

This lecture takes you through the first of the five elements of customer service. It’s an introduction to what one needs to do to build confidence and creat the right impression.

Look and feel
06:30
Knowledgeability
11:34

This lecture is all about attitude and how anyone can improve on their attitude and behavior 

Attitude
12:22

This lecture discusses the importance of processes, procedures and standards in customer service.

Processes and procedures
09:57

This is the final element of the five, and elaborates on some helpful tips to polish up your sales techniques and increase your confidence in selling just about anything to your customer.

Sales techniques
08:20
Congratulations
01:46
Bonus Lecture
00:00