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Becoming an Administrative Assistant
Rating: 4.4 out of 5(315 ratings)
6,191 students

Becoming an Administrative Assistant

Administrative assistants are the backbone of every office, using their skills to make business happen.
Created bySinan Cetiner
Last updated 4/2021
English
English [Auto],

What you'll learn

  • How to Improve Your Assertiveness
  • Learn the Power of Self Management
  • Understand How to Deal with Difficult People
  • How to Ask Clean Questions & Listen Actively

Course content

1 section10 lectures38m total length
  • Introduction to the Course1:12

    Develop professional presence and self-management to interact positively, manage conflicts, and communicate effectively through listening, questioning, and assertiveness in an administrative role.

  • Personal Best, Professional Best4:26

    Project your personal best to elevate your professional best and build authentic, assertive communication. Understand how appearance shapes first impressions and how to distinguish assertive from passive and aggressive behaviors.

  • Improving Your Assertiveness2:56

    Develop assertiveness as an administrative assistant by using I messages, nonjudgmental feedback, and four steps to describe behavior, effects, feelings, and requests, plus strategies for tough conversations.

  • Self Management2:34

    Develop self-management by establishing morning rituals and routines that simplify life, align with your biological clock, and boost focus during high stress moments.

  • Time Management & To Do Lists4:21

    Learn time management techniques with to-do lists, master and hit lists, and daily prioritization to boost productivity, backed by scheduling tools and a tidy, organized workspace.

  • Telephone Etiquette4:02

    Master office telephone etiquette by managing calls, setting up voicemail, returning messages promptly, and using instant messaging professionally to maintain productivity.

  • Working with Difficult People5:04

    Learn to manage conflict with difficult people by blending to reduce differences and redirecting toward common ground. Build rapport and stay calm with deep breathing, echoing, clarifying intent, and cues.

  • Listening and Asking Questions5:33

    Develop active listening skills to communicate with your team, using nonverbal cues, open-ended questions (who, what, when, where, why, how), and paraphrasing to clarify and summarize.

  • Learning to Say No4:16

    Master prioritization by using Eisenhower's matrix to distinguish urgent and important tasks, and learn firm, compassionate ways to say no, offer alternatives, or propose yes with conditions.

  • Taking Care of Company Property4:21

    Learn to protect company assets and uphold ethics, including physical and intangible property, by applying ownership, responsibility, and appropriate use in daily work.

Requirements

  • No previous experience required
  • Desire to learn & improve administration skills
  • Open mindedness is required

Description

Administrative assistants are essential parts of day-to-day operations in many companies. They organize files, prepare documents, schedule appointments, and support other staff.


Often an entry-level position, the administrative assistant position can lead to a career in operations or project management.

Administrative skills are important because they keep business processes running smoothly. Any successful, efficient organization should have both administrative professionals who have strong skills in this area, as well as individual contributors who have good administrative skills.


So, it doesn’t matter whether it’s in a company or for personal productivity. The most important thing for getting it all done is to get everything out of your head and into a trusted system that operates efficiently and smoothly.

Being an excellent administrative assistant means gaining trust and that starts with showing up reliably, always being available to help when you’re needed, and not having to be managed closely since your main responsibility is taming the chaos of the office, not adding to it.

What skills are needed?


  • Interpersonal skills: Administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

  • Organizational skills: Administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

  • Writing skills: Administrative assistants write memos and business emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.


Administrative assistants work in nearly every industry. Most work in an office setting. Some administrative assistants may work out of their own homes as virtual assistants too.


Let the journey begin!

Who this course is for:

  • Executive Assistants
  • Administrative Assistants
  • Business Professionals
  • Project Assistants
  • Medical Assistants
  • Anyone interested in being an administrative professional