Becoming a Service Leader

Improving Service Quality and Productivity
Rating: 3.8 out of 5 (84 ratings)
2,334 students
English
English [Auto]
Improving Service Quality and Productivity
Striving for Service Leadership

Requirements

  • Be able to read and write English

Description

Becoming a Service Leader is a middle to Senior level Course targeted at MBA and EMBA students who are being trained to understand the key tools and techniques relating to improving Service Quality and Productivity and striving for Service Leadership

Every CEO or Institutional Leader has to take this course on Service Leadership in order to better appreciate the key qualities associated with global service leaders

Who this course is for:

  • MBA and EMBA Students

Course content

1 section5 lectures1h 45m total length
  • Improving Service Quality and Productivity - Part 1
    18:30
  • Improving Service Quality and Productivity - Part 2
    19:52
  • Improving Service Quality and Productivity - Part 3
    19:52
  • Striving for Service Leadership - Part 1
    23:46
  • Striving for Service Leadership - Part 2
    23:19

Instructor

Marketing Professor
Prof Robert Ebo Hinson
  • 4.4 Instructor Rating
  • 2,587 Reviews
  • 17,844 Students
  • 8 Courses

Professor Robert E. Hinson is a leading voice in marketing on the continent of Africa. With over seventy journal and hundreds of miscellaneous publications to his credit. Robert possesses a doctorate in marketing from the University of Ghana and a second in International Business from the Aalborg University in Denmark.

Robert holds Bachelors and MBA Degrees in Marketing from the University of Ghana as well as Post-Graduate Diploma in Marketing from the Chartered Institute of Marketing, UK. With a professional training career that began in 1998 at the Ghana Commercial Bank Training School, Robert worked as an Advertising Agency Executive from 1998 - 2003 and in that time worked on brands such as APC, Acer, Societe Generale, Canon, Daewoo, Dark and Lovely, Golden Tulip, LG, Lone Star Airways (Liberia), Lufthansa, Microsoft, Mercedes Benz, Peugeot and Symantec. 

Reobert joined the University of Ghana Business School in February 2003 as a lecturer.