Become Outstanding Receptionist
4.4 (38 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
106 students enrolled

Become Outstanding Receptionist

A complete receptionist training course. Learn persuasive & influential receptionist skills for outstanding performance.
4.4 (38 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
106 students enrolled
Created by Gurnam Sangha
Last updated 4/2020
English
English [Auto]
Current price: $125.99 Original price: $179.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You Will Learn Medium To Advanced Receptionist Skills
  • You Will Get Deep Understanding About Your Client
  • You Will Learn How To Build And Maintain Long Time Relationship With Clients
  • You Will Learn Answer Phone Calls Professionally
  • You Will Learn Advance Influential And Persuasive Skills
  • You Will Learn How To Managing Conflict With Clients
Requirements
  • willing to learn and practice the material at your work
Description

If you want to know how to make connections with people at your work including your boss, client and peers. In this training course you will discover how to deal with tough clients who may ruin your day and manage conflict if arise. So you have full control to stay in happy energetic good mood at your work and have peaceful enjoyable day on a regular basis.


I been in your shoes I know how does it feel when ending up everyone else’s work which is not even part of job, you are going to discover how to and be aware of them and set your boundaries so you only focus on your work with.


You are going to discover about your number 1 client, so when you serve your number 1, you have the higher chances to get raise in your wages at your work.


You are going to discover how to manage people and appear in a way that people begin to perceive you more than a receptionist and begin to perceive you more valuable and evolved personality.


No more hard times with connecting with boss, peers and client’s and by the end of the training you will be equipped with the skills which will allow others to understand you and you can understand them easily, and develop deeper connection that can allow you to have the choice to keep long lasting professional relationship with client’s.


So next time when client walk in, they be looking for you to be served buy you, that will naturally boost the confidence.


I know you are full of potentials and by the end of the training you are going to boost that potential and going to discover all the different ways to incorporate all those skills in you personal life too.



And you can install all those skills in your unconscious mind by doing the exercises at the end of each section. This course is not about the head knowledge instead it is about the actually practice those skills so that you can run it automatically in your behaviour when need.


All the skills that you are going to learn, are designed for practical use. you are going to get practical exercise workbook with the training course and it’s available to download, so that you can do the exercises even after course. you can ask any questions about the training course even after the course ends, you can contact me personally if need assistance about this course during and of after the course.



Who this course is for:
  • beginner, medium, advanced - all level
Course content
Expand all 23 lectures 02:12:53
+ Introduction
1 lecture 02:15

This is an introduction to the course. I hope you will enjoy the course because it is filled with great resources to be an outstanding receptionist.

Preview 02:15
+ Module 1 - Position yourself
4 lectures 20:09

You Will Learn About How To Identify Tasks That Your Job Wants You To Do.

Preview 07:01

You Will Learn About How To Identify Permissions Of Your Job & Why It Is Important To Practice Accordingly.

Permissions Awareness
05:18

You Will Learn About How To Identify Authorizations Of Your Job & Why It Is Important To Practice Accordingly.

Authorization Awareness
04:21


You Will Learn About How To Educate Yourself About Your Company's Business Why It Is Important To Educate Yourself About Your Business.

Educate yourself about your company's business
03:29
+ Module 2 - Your Client
3 lectures 16:20

You Will Learn How To Identify The Client.

Preview 06:46

You Will Learn How To Identify What Does Your Client Want & Learn About Effective Tools That You Can Use In The Process.

What does your client want?
04:36

You Will Learn How To Identify Your Number One Client & How To Treat Your Number 1 Client To Get Raise In Your Income/Wages.

Your number 1 client
04:58
+ Module 3- Effective Communication On Phone & Otherwise
5 lectures 36:19

You Will Learn How To Identify Major Medium Of Interaction At Work & Why It Is Important.

Major medium of interaction
05:13


You Will Learn How To How To Be Effective On Telephone. Answer Calls Professionally & Be Influential.

How To Answer The Phone Professionally?
04:59

You Will Learn Advance Skills To Be Influential On Telephone.

How To Answer The Phone Professionally? Continues...
09:23

You Will Learn Advance Skills To Be Influential & Effective In 1 To 1 Conversation.

How To Be Effective In  1 To 1 Conversation?
07:06
Enhance Professional Emails Writing skill
09:38
+ Module 4 - Your Appearance
3 lectures 20:54

You Will Learn A Secret Of Great Dressing Sense.

Influence others with quality clothes
05:59

You Will Learn About Persuasive Behavioural Traits & How To Use At Work.

Persuasive Behavior
09:12

You Will Learn More About Persuasive & Influential Behavioural Traits & How To Use At Work.

Evolved Personality Traits
05:43
+ Module 5 - Managing Conflict
2 lectures 11:42

You Will Learn How Direct The Argument Conversation Towards A Solution To Resume Relationship With The Client.

Direct The Argument Conversation Towards A Solution
06:45

You Will Learn How To Use Utilize Body Language In The Conflict Situation And Stay Happy, Resourceful And Energetic.

Body Language In The Conflict Situation
04:57
+ Module 6 - Building Relationship With Clients
3 lectures 18:57

You Will Learn About The Benefits Of Building And Maintaining Long Term Relationship With Client.

Why Bother Building Relationship?
05:21

You Will Learn About How To Be More Influential And Persuasive So That Client Want To Keep The Relationship Overtime.

Acknowledge Your Client - Advance Skills
06:40

You Will Learn About The Most Effective Secret Non Verbal Language To Produce Unconscious Liking With The Client And With Others Overtime .

Secret Non-verbal
06:56
+ Let's Put It All Together
1 lecture 03:24

You Will Learn How To Practice These Skills And Importance Of Practice. An Action Oriented Exercise To Build Momentum For These New Skills Instantly After Doing The Exercise.

Review What You Have Learned & Build Momentum
03:24
+ Bonus Lecture
1 lecture 02:53

Bonus For Participants

Bonus Gift
02:53