Leadership Skills For A Hotel Manager
What you'll learn
- How To Set Up Authority
- Understand Your Customer
- How To Hire, Keep And Lead The Team Confidently
- Build Long Time Relationship With Your Boss & Your Guest
- Persuasive Appearance
- How To Handle Complaints And Conflicts Like A Pro
- Willingness To Learn And Practice The Skills In Real Life/Work Situations
A complete leadership training course for a hotel manager. Become more persuasive and influential in hotel management.
You should take this course if you are new to hotel managerial career or you already work as a hotel manager and you want to be more authoritative at your hotel in a persuasive way so that your staff members should listen to you willingly and they do the job right as it should be done.
And also, If you are worried about staff conflict and how to keep your team in a way so that they be working in a hotel to help you run the hotel as you want then this course will give the right tools for that.
I know doing micro managing with team members is not easy, in this course you are going to learn great strategies which will help you to put micro managing on rest for good, instead you be able free up your time to do other important tasks and have a wonderful day at your work.
And if you are worried about that the staff members will run away for some reason If you ask them to do job then in this course you are going to learn how to hire great team members that will stay at work for long period of time and actually with them you be able run your hotel on autopilot.
And if you are worried about if customer might asks unnecessary refunds or ask for false claims, then this course will give you the right thinking tools with which you be able to know your customers & their problems so that you can avoid those situations and if any tough situation arise then you be able to deal with them more intelligently in the current situation and be able to make the right decision in conflict situations.
I have worked myself in the hospitality industry for long time and I know how it feels when you have to face the conflict situation with customer face to face, In this course you are going to learn strategies that will enable you to handle conflict situations confidently and easily.
And if you are trapped in the trap of chasing the staff to please them then this course will provide you the tools so that you can stop chasing them, instead by applying persuasive skills and strategies which you will learn in this course your staff members will begin to admire you and like you even more.
And as result of applying these thinking tools, you be able to produce actual results to business owner while enjoying at work & keeping your job secure for long period of time. And also, you will have higher chances to get raise in wages.
This course consists of 8 modules, and each section of the modules is packed with practical exercises which you can do to enhance & integrate the learnings from this course.
And you do not have to rush for the exercises, you can do these exercises at your own pace. All of the strategies are easy to use. Each exercise is explained in each section on how you can do them best.
By doing these exercises you will be able to install these strategies in your unconscious mind as these exercises will help you to stimulate your mind to make the learning deeper.
And good thing about these skills and strategies are that once you have honed them, they will yours forever. And as I said earlier these are practical strategies that you can apply at your work or in personal life immediately, so when you apply them at your work or in personal life, your success is guaranteed. So, let’s take this personal development journey together during this course and I will speak to you inside the course.
Who this course is for:
- New Or Existing Hotel Managers Who Wants Upgrade Their People/Leadership Skills
Gurnam Sangha also known as Bobby, is business coach. He Have expertise in body language, emotional intelligence and social skills. He worked for long time in hospitality industry in departments where he deal with people on daily basis. Currently he Is helping business owners in getting rid of success blocks out of their way to achieve their business outcomes.