IT Support Professional Job Training Short Course

Name: IT Support Professional Job Training Short Course
Rating: 4.1 (11 reviews)

Start your IT career by learning IT support skills from troubleshooting hardware to managing users in Active Directory

Created byCollins Gidisu

Last updated 9/2024

English

English [Auto],

What you'll learn

Create bootable USB drives for Windows installations.
Join machines to workgroups and domains.
Configure network settings, including DHCP and static IP addresses.
Install and troubleshoot printers.
Manage users in Active Directory.
Perform basic hardware troubleshooting.
Use remote desktop tools for IT support.
Learn how to quickly access and install essential applications.

Course content

8 sections • 15 lectures • 2h 0m total length

Introduction2:58
Develop foundational it support skills by setting up machines, joining networks, and troubleshooting hardware, while configuring Active Directory, network segments, and essential tools like Remote Desktop Connection Manager.
Setting up for Success3:57
Prepare for success by configuring a working PC with administrator access, stable internet, and an eight-gigabyte USB drive for bootable media, then practice hands-on with Windows tools and free software.

Configure & Create Bootable USB for Windows Installation10:26
Download the Windows 11 ISO from the official site and save the 64-bit image. Use Rufus or the Windows media creation tool to create a bootable USB for Windows installation.
Machine Naming, Workgroup & Domain Join (Practical)7:44
Learn to name computers consistently and join them to a workgroup or domain in Windows 11, with step-by-step guidance and troubleshooting tips. Understand when to use workgroups versus domains.

Understanding Different Types of Printers5:54
Explore inkjet, laser, dot matrix, and thermal printers, their workings, advantages, best use cases, and how to choose the right printer for home, office, or retail environments.
How to Install Printer Drivers6:53
Identify your printer’s make and model, download the latest driver from the manufacturer, and install or update it on Windows for USB or network printers.
Troubleshooting Common Printers Problems6:48
Troubleshoot common printer problems by diagnosing paper jams, unresponsive printers, slow printing, print quality, connectivity, and driver issues, then resolve with steps like cleaning the print head and updating drivers.

Active Directory Basics8:42
Active Directory basics teach how domains, domain controllers, organizational units, and group policies organize users and computers, enforce security, and deploy software across a Windows Server network.
Managing Active Directory Users (Practical)13:42
Master Active Directory user management by creating accounts, assigning permissions through security groups, and organizing users into organizational units, with best practices for password policies and managing group memberships.

Getting The Most Needed Apps, Quick, Easy, and Latest Versions11:05
Learn to automate essential app installations with a single installer using Monoid and Ninite, ensuring latest versions and avoiding bloatware.
Remote Desktop Connection Manager13:26
learn to use remote desktop connection manager to centrally organize and access multiple remote desktops, group connections, save credentials, and manage multiple sessions efficiently.

What is Inside a PC8:09
Explore the components of a personal computer, including motherboard, cpu, ram, storage, gpu, power supply, cooling, and expansion cards, and learn how they work together to support upgrades and troubleshooting.
Troubleshooting Common Hardware Problems7:19
Troubleshoot five common hardware problems from power-on failures to no display and USB issues using a systematic approach, diagnostic tools, and careful documentation.

Requirements

No previous experience need.
Have the will and desire to learn something new.
An interest in Information Technology.
A basic understanding of how to use a computer.

Description

This course is ideal for individuals aiming to launch a career in IT support, whether you're completely new to the field or looking to enhance your existing skills. It provides a comprehensive foundation for those eager to understand the essential functions of IT systems. You’ll begin with the basics, such as setting up bootable drives, and progress to more advanced topics like managing networks and configuring hardware. Along the way, you’ll explore various tools and technologies critical to IT support, including system maintenance, troubleshooting, and basic cybersecurity practices.

The course emphasizes hands-on learning, enabling you to develop the practical skills needed to diagnose and resolve common technical issues, manage computer systems, and ensure seamless network performance. You’ll also learn how to assist users with hardware and software challenges, making you a valuable asset to any IT department.

By the end of this course, you’ll not only have gained a solid understanding of IT support fundamentals but also the confidence to apply these skills in real-world settings confidently. Whether you aspire to work in a help desk role or support an internal IT team, this course will equip you with the knowledge to excel in the growing field of IT support.

Who this course is for:

Aspiring IT professionals with little to no prior experience.
Individuals looking to develop practical IT support skills
Entry-level helpdesk or support technicians looking to upskill.

IT Support Professional Job Training Short Course

What you'll learn

Explore related topics

Course content

Introduction & Course Overview2 lectures • 7min

Setting Up Machines for IT Support2 lectures • 18min

Networking Essentials1 lecture • 9min

Printer Management3 lectures • 20min

Active Directory Basics2 lectures • 22min

Essential Tools for IT Support2 lectures • 25min

Basic Hardware Troubleshooting2 lectures • 15min

Course Completion1 lecture • 3min

Requirements

Description

Who this course is for: