Case Management Training 104 | Teleworking For Case Managers

Explore teleworking fundamentals by leveraging internet access and a quiet workspace to complete tasks from anywhere. Learn how remote jobs have evolved since the 1980s.

Explore remote job options from developer to social media manager and discover how case managers may meet supervisors monthly, while other roles rely on phone or videoconferencing.

A case manager is a human service worker who coordinates care and services for individuals and families across government, private, or non-profit agencies, with duties varying by setting.

Explore the case manager function through home visits, counseling, advocacy, and referrals for medical, mental health, housing, or transportation needs, while coordinating teleworking with clients, families, and community professionals.

Explore the diverse roles of case managers, from nurse and mental health to juvenile and correctional, and learn how qualifications shape community supports, housing, medications, and employment.

Explore how remote case managers work from home across social service and healthcare settings, including mental health, disability, home-base nursing, and telephonic nurse case management, with roles requiring on-site work.

Master essential teleworking skills for case managers by optimizing time management, securing equipment, managing the work environment, and conducting virtual meetings and virtual home visits while protecting client information.

Master time management for teleworking case managers by outlining daily activities and using Google Calendar reminders, while adhering to office hours and completing assignments on time.

Equip teleworking case managers with essential tools: a company laptop, reliable internet, a hotspot-enabled cell phone, scanner or printer, and a secure vpn; shred confidential documents to protect client data.

Enable teleworking for case managers by conducting meetings with supervisors, co-workers, providers, and clients using conferencing tools such as Zoom, Skype, and Microsoft Office; share links and join on phones.

Conduct virtual home visits via video conferencing or phone calls when in-person visits aren’t possible due to weather, emergencies, or client distance. Maintain contact to verify client safety.

Set up a basement as a quiet home office to maintain a professional environment and limit dogs, children, loud music, and background noise during remote work.

Explore teleworking for case managers by using quiet community spaces with wifi, from coffee shops and libraries to restaurants and parks, to work remotely and manage cases.

Protect client information while teleworking by securing laptops, logging off VPN, shredding papers, and storing records in a locked cabinet to prevent identity theft by family and friends.

Learn teleworking essentials for a virtual case manager, including logging on, using Word, your cell phone, and seeking IT support. Protect client information and never leave your laptop with strangers.

Discover salary and education requirements for virtual case managers, with location-based pay differences, government versus nonprofit overtime, and how experience and client load influence earnings.

Explore education pathways for case management from associate to master's degrees across fields like social work, nursing, and criminal justice, and understand licensing and certifications.

Participate in trainings and continue education while teleworking to meet license and certification requirements. Attend seminars, conferences, and workshops to network and equip yourself with essential case management skills.